Nishitha S
Business Operations
Bangalore
Summary
1.5 years of experience with Front end customer servicing and query management, 2 years of experience with Back Office - Operations, 1.5 years of experience with Sales (Retail Sales), 2 years of experience as a Producer (Advertising Agency), 8 months of experience as an Executive - Student Concierge, 2.4 years of experience as a Process Supervisor, 1.7 years of experience as Deputy Manager in Bajaj Life Insurance
Overview
13
13
years of professional experience
Work History
Deputy Manager South
Bajaj Life Insurance
12.2024 - Current
- Driving end to end Issuance for different channels
- Coordinating with Business Heads & Branch Operation Teams for Issuance
- Coordinating with Underwriters for Issuance
- Conducting regular reviews with the Underwriter team and Business Heads to Improve the Issuance percentage
- Internal Team Training & Business Team Training
- Strategizing corrective actions to achieve Business Targets
- Work Allocation to all the Cluster Managers Operations for Issuance
- Built strong stakeholder relationships to ensure smooth service delivery and operational excellence
Process Supervisor
Nissi Agency LLP
04.2022 - 09.2024
- Team Handling
- Client Handling
- Internal Team Training
- Client Training
- Constant feedback and review from the clients
- Work Allocation to all the Process Executives
- Coordination with the other internal team for successful product delivery
- Product demonstration to the clients
- Clients requirement gathering and successful delivery of product
- Keeping the clients updated on the new development and training
- Revenue Generation (New Responsibilities)
- Generating Associate Partners for Revenue Generation (New Responsibilities)
Executive - Student Concierge
WhiteHat Jnr
08.2021 - 04.2022
- Spearheaded client management, successfully guiding clients in selecting the optimal courses to meet their needs.
- Developed and delivered internal team training programs, improving team competency and performance.
- Provided expert technical support for live online classes by promptly diagnosing issues and coordinating with relevant teams to ensure seamless user experiences.
Producer
Cinimage Studios - Bangalore
05.2019 - 06.2020
- Managed Pre and Post-Production: Successfully oversaw all phases of production, ensuring seamless execution and high-quality deliverables.
- Coordinated Artists and Models: Facilitated effective communication and scheduling, resulting in smooth collaboration and enhanced project efficiency.
- Directed Testimonial Videos: Led the creative direction and production of testimonial videos, contributing to impactful client testimonials and promotional content.
- Assisted in Ad Film Direction: Supported the direction of several ad films for an OTT platform, contributing to engaging and high-impact advertising campaigns.
Assistant Producer
Kettles Talent Network
01.2018 - 04.2019
- Streamlined Pre-Production and Post-Production: Led all aspects of pre-production and post-production processes, ensuring timely delivery and high-quality outcomes.
- Orchestrated Celebrity and Model Coordination: Successfully managed scheduling and communication with celebrities and models, enhancing project efficiency and fostering positive relationships.
- Efficiently Organized Studio Bookings and Shoots: Oversaw studio booking and organized shoots, optimizing resource use and ensuring smooth operations.
- Directed Celebrity Management: Expertly handled celebrity management, contributing to seamless project execution and high-profile event success.
Health Insurance Counselor
Max Bupa Health Insurance - Direct Sales
07.2017 - 01.2018
- Successfully assisted numerous clients in selecting and enrolling in health insurance policies tailored to their individual needs, resulting in high client satisfaction and adherence to enrolment deadlines.
- Led participation in Cover Oregon’s health enrolment fairs, enhancing community outreach and awareness.
- Proactively managed client inquiries, providing clear information on benefits, financial assistance, and enrolment status, leading to improved client engagement and retention.
- Guided clients in applying for tax subsidies, ensuring they received the financial support needed.
- Educated clients on supplemental insurance options, including dental, accident coverage, and alternative care packages, enhancing their overall insurance coverage.
- Trained and managed a small team, increasing business capacity and efficiency.
Senior Analyst - Operations Singapore Migration Process
AXA Business Services - General Insurance & Financial Services
08.2014 - 06.2017
- Efficiently managed the policy servicing process, including both minor and major alterations, ensuring accurate updates from policy inception.
- Successfully coordinated with underwriters and the legal team to handle major alteration requests, consistently meeting deadlines and compliance requirements.
- Maintained a high standard of service by ensuring timely and accurate resolution of client inquiries, resulting in improved client satisfaction and policy accuracy.
Executive & Associate Operations - Customer Service, Policy Management & Underwriting
ICICI Prudential Life Insurance - Bangalore
06.2013 - 08.2014
- Delivered exceptional front-end customer service, effectively managing client queries to enhance customer satisfaction.
- Oversaw comprehensive policy management and underwriting processes, ensuring accurate and compliant documentation.
- Successfully generated and closed up-sell opportunities, contributing to increased revenue.
- Managed the policy servicing process for both minor and major alterations, ensuring accurate corrections and updates from inception.
- Coordinated with underwriters and legal teams to handle major alteration requests efficiently, meeting strict deadlines.
- Consistently ensured the timely and accurate closure of client calls, maintaining high service quality standards.
Education
12th Grade - Computer Science – EBCA
CMR National Junior PU College
SSLC - Karnataka Board
Chinmaya Vidyalaya School
BBM - Finance
Kristu Jayanti College
Bangalore01-2013
Skills
Project Management and Leadership: Team collaboration and leadership, Workforce training and staff supervision, Assigning work and production scheduling, Goal setting and activity reporting, Production coordination and error correction, Standard Operating Procedures (SOP) development, Quality assurance and quality control, Incident management and workflow analysis
Analytical and Technical Skills: Advanced skills in Excel, including data analysis, pivot tables, and spreadsheet functions, Data visualization and report generation, Creating visually compelling presentations and multimedia integration, Competent in using general office software, Process documentation and performance monitoring, Production planning and waste reduction
Communication and Organizational Skills: Excellent oral and written communication skills, Effective communication in team settings, Organized and detail-oriented approach to tasks, Enthusiastic and self-motivated with a strong work ethic, Ability to work under challenging and stressful conditions
Design and Presentation: Document creation and formatting, Creating presentations and design work
Teamwork and Collaboration: Willingness to work in a team, Strong teamwork and collaboration skills
Accomplishments
- Awarded Certificate of Excellence in Queue Control Management at AXA Business Service for outstanding performance.
- Earned Certificate of Excellence in Product Knowledge at ICICI Prudential Life Insurance, demonstrating expertise in insurance products.
- Exceeded sales targets by 25% within the first 6 months, successfully partnering with AWFIS for 3 months and Fortis Hospital for 2 months.
- Successfully closed high-profile photo shoots within a month of joining Kettles – Dot Dot Boom, working with international models on the first project.
- Collaborated with Cinimage for corporate shoots with People Strong, enhancing brand representation.
- Promoted to Producer at Cinimage Studios within 6 months, directing several testimonial videos and assisting in directing ads for OTT platforms.
- Applied Six Sigma Lean Methodology for process improvement at Nissi Agency LLP and planning to pursue a Six Sigma Green Belt certification.
- Developed a streamlined process flow for operations using L3 & L4 methodology, optimizing efficiency.
- Currently pursuing a Project Management course to enhance leadership and organizational skills.
- Awarded twice for High Issuance percentage for South in Bajaj Life Insurance
Timeline
Deputy Manager South
Bajaj Life Insurance
12.2024 - Current
Process Supervisor
Nissi Agency LLP
04.2022 - 09.2024
Executive - Student Concierge
WhiteHat Jnr
08.2021 - 04.2022
Producer
Cinimage Studios - Bangalore
05.2019 - 06.2020
Assistant Producer
Kettles Talent Network
01.2018 - 04.2019
Health Insurance Counselor
Max Bupa Health Insurance - Direct Sales
07.2017 - 01.2018
Senior Analyst - Operations Singapore Migration Process
AXA Business Services - General Insurance & Financial Services
08.2014 - 06.2017
Executive & Associate Operations - Customer Service, Policy Management & Underwriting
ICICI Prudential Life Insurance - Bangalore
06.2013 - 08.2014
BBM - Finance
Kristu Jayanti College
SSLC - Karnataka Board
Chinmaya Vidyalaya School
12th Grade - Computer Science – EBCA
CMR National Junior PU College