English
Nishka Balidani
Oslo,03
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Customer Success Manager
JODO
09.2022 - 01.2024
- Proactively engaged with customers to maximize their value from the product, identifying upselling and cross-selling opportunities.
- Developed and executed a strategic partnership plan to identify and establish relationships with institutes aligned with JODO's objectives.
- Conducted market research and analysis to identify potential partners, their needs, and market trends.
- Initiated and nurtured relationships with key decision-makers in institutes, presenting JODO's value proposition and fostering trust and credibility.
- Collaborated with internal teams, including sales, marketing, and product development, to ensure alignment and maximize partnership opportunities.
- Negotiated partnership agreements and contracts, addressing terms, pricing, and mutual benefits.
- Monitored and measured partnership performance, tracking key metrics and identifying areas for improvement.
- Conducted regular account reviews to assess client status, identify opportunities, and ensure continued success.
- Enhanced team collaboration, sharing best practices and working together to resolve complex issues.
Customer Success Specialist
BYJU'S
02.2022 - 09.2023
- Product Demonstration: Conduct engaging and informative product demonstrations to showcase the features and benefits of BYJU'S educational products. Tailor demonstrations to address customer needs and align with their educational objectives.
- Customer Engagement: Interact with potential customers through various channels, such as phone calls, live chats, emails, and in-person meetings. Build rapport, answer their queries, and provide personalized recommendations based on their requirements.
- Product Knowledge: Develop and maintain a comprehensive understanding of BYJU'S educational products, including their content, technology, and pedagogical approach. Stay updated with the latest developments and enhancements to effectively address customer inquiries.
- Sales Support: Collaborate with the sales team to support their efforts in converting leads into customers. Provide insights and product expertise to help potential customers understand the value proposition and benefits of BYJU'S products.
- Relationship Building: Establish strong relationships with customers, building trust and credibility. Understand their unique requirements, address concerns, and provide ongoing support throughout their journey with BYJU'S.
- Customer Feedback and Product Improvement: Gather customer feedback regarding product usage, features, and overall experience. Act as a voice of the customer by sharing insights and suggestions with the product development team to drive continuous improvement.
Operations Executive
Capricorn Identity Services Pvt. Ltd.
08.2019 - 02.2022
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
- Evaluated suppliers to maintain cost controls and improve operations.
Education
MBA - Human Resources
Narsee Monjee Institute of Management Studies
IndiaCurrent
Bachelor of Arts - Political Science
Kalinga University
India2019-07
Skills
- P >
- Staff education and training
- P>
- Decision Making
- P>
- Multi-tasking
- P>
- Complaint resolution
- P>
- Escalation management
- P>
- Sales closing
- P>
- Building rapport
- P>
- Sales expertise
- P >
- Staff education and training
Languages
Hindi
Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementTimeline
Customer Success Manager
JODO
09.2022 - 01.2024
Customer Success Specialist
BYJU'S
02.2022 - 09.2023
Operations Executive
Capricorn Identity Services Pvt. Ltd.
08.2019 - 02.2022
MBA - Human Resources
Narsee Monjee Institute of Management Studies
Bachelor of Arts - Political Science
Kalinga University
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