Open To Work
Nishma S
Fraud Prevention Expert | PayPal Legal | Disputes Resolution
Banglore
Summary
Dedicated professional with a strong background in risk management, and fraud detection techniques. Committed to supporting organizational efforts in identifying and preventing fraudulent activities. Continuously seeking growth by staying current with emerging fraud detection methodologies to maintain a secure and trustworthy environment for the organization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Customer Solution Representative
PAYPAL
01.2022 - Current
- Successfully managed disputes by thoroughly analyzing documents provided by sellers and buyers, ensuring compliance and resolving cases efficiently.
- Assisted customers promptly through strong attention to detail and problem-solving skills.
- Recognized as an outstanding employee for three consecutive months for consistently meeting performance targets and contributing to effective fraud prevention and resolution.
- Managed inbound calls while updating client information in database systems, ensuring seamless customer service.
- Trained new team members on best practices for customer interactions, enhancing team effectiveness.
TECHNICAL SUPPORT
CONCENTRIX
06.2020 - 01.2022
- Provided technical support and troubleshooting for insurers, enabling efficient resolution of complex problems.
- Provided technical support for end-users, minimizing downtime and enhancing overall productivity.
- Resolved technical issues for iPhone, iPad, and Mac products, enhancing customer satisfaction and loyalty.
ADVISOR REPRESENTATIVE
247.AI
07.2019 - 01.2020
- Exceeded quarterly sales goals consistently by cultivating strong relationships with both existing clients and new prospects alike.
- Addressed client concerns promptly, ensuring high levels of customer satisfaction.
- Handled product and customer issues in Target ecommerce process through effective communication and problem-solving.
Education
Bachelor of Engineering - Electronics and Communication Engineering
Canara Engineering College
Mangalore, India01-2019
Associate of Science - PCMC
St. Aloysius Pre University College
Mangalore, India03-2015
Skills
- Customer Service Excellence
- Complaint investigation
- Communication Skills
- Technical Proficiency
- Microsoft Excel, Word
- Problem-Solving Skills
- Analytical Thinking
- Adaptability
- Continuous Improvement Mindset
- Time Management
- Empathy and Patience
- Goal achievement
Certification
- Risk, payments and Fraud (udemy platform)
Microsoft Excel: Excel from beginner to Advanced (Udemy)
Awards
SPOT AWARD | DEC 2023, For demonstrating critical thinking and playing an integral role in the team showcasing responsibility by taking up initiatives beyond my regular duties
Personal Information
Timeline
Senior Customer Solution Representative
PAYPAL
01.2022 - Current
TECHNICAL SUPPORT
CONCENTRIX
06.2020 - 01.2022
ADVISOR REPRESENTATIVE
247.AI
07.2019 - 01.2020
Bachelor of Engineering - Electronics and Communication Engineering
Canara Engineering College
Associate of Science - PCMC
St. Aloysius Pre University College