NISHMITHA U K
Executive PMO
Bengaluru
Summary
Experienced in the holistic industry with over 8 years of extensive expertise in project management and accountability, particularly in banking products and services management. Results-driven PMO executive adept at navigating strict deadlines and fast-paced environments, utilizing effective interpersonal skills to motivate project teams towards achieving goals. Proven track record of analyzing processes and implementing efficient changes to enhance efficiency and reduce errors. Excel in effectively communicating with customers within service-oriented companies, showcasing talent for delivering exceptional customer service.
Overview
13
13
years of professional experience
20
20
years of post-secondary education
1
1
Certificate
Work History
Executive PMO
Collabera Digital
Bengaluru, India
3 2022 - Current
- Engaged in Planning project management, including setting deadlines, prioritizing tasks and assigning team members to various deliverables
- Collaborating with other Departments like ER team, Billing team, Account receivable team and analyzing the financial data, project budgets to meet the company requirements
- Providing financial reports and budget outlines to the higher management
- Overseeing the development of the project and ensuring that team members are carrying out their tasks efficiently while upholding the company standards
- Implemented regular quality control checks to ensure a high standard of service delivery, leading to increased client retention and referrals.
- Accurately documenting the project's creation, development and execution as well as documenting the project's scope, budget and justification.
Customer Service Representative II
HSBC
Bengaluru, India
12.2020 - 02.2022
- Proven expertise in handling banking products and services
- Proactive engagement in resolving queries relating to accounts, Debit cards, credit cards, Personal loan and Online Banking
- Deftly assisting and processing transfers checking cashing, deposits, withdrawals etc
- Active involvement in reporting lost debit cards and credit cards
- Key role in cultivating customer loyalty
- Adeptly contributing in assisting customers with the process of opening and closing of accounts
- Thorough approach in assisting banking customers who are victims of fraud, theft or identity theft.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Quality Specialist
Swiggy
Bengaluru, India
07.2019 - 05.2020
- Worked on multiple projects for upgrading my skills and expertise my experience
- Proven ability in mapping the items from the competitor's site
- Possess key abilities in maintaining quality check of the menu updated
- Inspected, verified and documented good quality characteristics of menu comparing against customer specifications and competitor's quality standards to achieve high orders.
- Analyzed data from various sources to identify trends impacting product quality, making strategic recommendations for improvements based on findings.
Assistant Accountant
Infosys BPM Limited
Mangalore, India
12.2016 - 06.2019
- Engaged in handling OTR (Order to Report) process
- Drove performances in Allocation, confirmation, invoicing edit and dispatch
- Confirmed the billing details of the resources with the project managers and updating in the tool
- Acted as an invoice approver by checking all the details in the invoice are updated correctly
- Accolade and Recognition: Bagged SPOT award for the exemplary performance.
- Assisted with timely month-end closing procedures, resulting in accurate financial reporting.
- Reduced invoice processing time with efficient data entry and verification of accounts payable transactions.
Customer Service Representative
Mphasis Limited
Mangalore
03.2016 - 12.2016
- Worked on a International outbound voice process
- Deftly handled US based mortgage insurance
- Efficiently contributed in Verifying the details regarding the insurance policy and updating the details in the tool.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Area Manager
Janalakshmi Financial Services
Bengaluru
07.2014 - 02.2015
- Pioneered a team of 8 members for micro finance process
- Involved in briefing daily requirements, assigning and monitoring the tasks
- Handled sourcing of applications, getting leads and was a responsible member of the team for the overdue collection
- Gained a deep insight into KYC norms and an approver for disbursements of loan
- Prepared Batch Verification Reports BVR of the loans to be disbursed
- Meticulous approach in preparing performance reports of my team members
- Transformed underperforming teams into productive, profitable teams
- Collaborated with technical and administrative teams to develop and implement successful corrective plans.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
Customer Service Representative
Mphasis an HP Company
Mangalore, India
06.2011 - 10.2012
- Worked on an International outbound voice process
- Actively engaged in verifying the details regarding the insurance policy and acquiring the relevant details from US clients.
Education
MBA - Finance
SDM College For Management Studies And Research
Mangalore, India 04.2001 - 04.2014
BBA - Human Resources Management
St Aloysius College
Mangalore 04.2001 - 04.2008
Skills
Project planning and development
Customer Relations
Project tracking
Meeting facilitation
Document Management
Productivity Improvement
Presentations
Client Relations
Root Cause Analysis
Agile Methodology
Project Management
Budgeting and forecasting
Risk Management
Performance Improvements
Reporting
Certification
Project Management Assessment
Languages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Kannada
Advanced (C1)
Turkish
Beginner (A1)
Korean
Beginner (A1)
Timeline
Customer Service Representative II
HSBC
12.2020 - 02.2022
Quality Specialist
Swiggy
07.2019 - 05.2020
Assistant Accountant
Infosys BPM Limited
12.2016 - 06.2019
Customer Service Representative
Mphasis Limited
03.2016 - 12.2016
Area Manager
Janalakshmi Financial Services
07.2014 - 02.2015
Customer Service Representative
Mphasis an HP Company
06.2011 - 10.2012
MBA - Finance
SDM College For Management Studies And Research
04.2001 - 04.2014
BBA - Human Resources Management
St Aloysius College
04.2001 - 04.2008
Executive PMO
Collabera Digital
3 2022 - Current
Technicalforte
- Power BI
- Salesforce
- CMS
- MAPS
- AI Basics
- Alcon
- Invoice Dispatch System
- Microsoft Excel
- Microsoft Powerpoint
- Microsoft Word
- Advanced Excel (Vlookup, Hlookup, Pivot table)
- MIS Reporting