Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
NISHTHA  ADHAO

NISHTHA ADHAO

DELHI

Summary

Ambitious Quality Specialist with 5+ years of experience as Specialist Quality and Accounts Receivable Follow-up. Demonstrated expertise in applying QA methodologies, reducing errors, and consistently improving quality outcomes through effective leadership and organizational skills. Experience in QA methodologies with a proven track record of reducing errors and improving overall quality. Proficient in creating test cases, plans, and scripts, with a focus on analyzing and resolving defects,providing regular coaching and feedback to enhance performance for optimal client satisfaction. Consistently evaluates daily, weekly, and monthly team performance to ensure adherence to quality standards. Worked as an Administrative level for new hires of organization by providing tools training and mentorship. Adapt and managing large datasets using advanced tools and technologies, integrating multiple data sources, and delivering insightful reports within deadlines. A dedicated and hardworking QA professional with a passion for continuous learning

Overview

6
6
years of professional experience

Work History

Specialist Quality-

R1RCM Global Pvt. Ltd
Gurugram
10.2018 - Current
  • R1RCM is a leading provider of services and technology to healthcare providers in the United States.
  • Their mission is to help healthcare clients strengthen their financial stability and deliver better care at a more affordable cost to the communities they serve, increasing healthcare access for all areas.
  • Review quality issues on various parameters, such as adherence to script, claim resolution, accuracy of information, and documentation.
  • Identify problems and suggest practical and effective solutions for client related issues.
  • Making reports on quality achieved and providing various measures to increase productivity without affecting the quality.
  • Conducting regular meetings for team members, and weekly refresher sessions for new hires and BQM Users.
  • Giving regular feedback and training required for maximum error reduction.
  • Working closely with the US clients to make sure that the team is fulfilling all the requirements for business success.
  • Actively participating in weekly calls with US clients.
  • Creating and emailing weekly insights and knowledge boosters for checking error trends and improvement of process.
  • Working on Smart Observations and Providing an automation solution to reduce the error rate.
  • Additionally, I worked at an administrative level for new hires.
  • Part of the R1 Elite Mentorship Program, where I have to take care of the new hires by providing process training and making them understand AR denials.
  • Providing mentorship and floor support to new hires, and helping them understand the process updates and scenarios.
  • Keeping myself updated with the latest updates and trying to learn more by discussing with QAs and Managers.
  • Demonstrated good judgment in selecting methods and techniques for obtaining solutions.
  • Achieved various appreciation, rewards and recognition, including R1 Star of the month and R1 Venus awards.

Education

M.Tech - Information Technology

Amity University
Noida, UP
01-2014

B.Tech - Information Technology

MDU ROHTAK UNIVERSITY
Haryana
01-2011

Higher Secondary Certificate (HSC) -

Kendriya Vidyalaya AGCR Colony (CBSE)
Delhi
01-2007

Secondary School Certificate (SSC) -

Kendriya Vidyalaya AGCR Colony (CBSE)
Delhi
01-2005

Skills

TECHNICAL SKILLS:

  • MS Office - Excel, Word

TOOLS:

  • Portals, software, and websites – R1 Portal, ICitrix Portal (Client Portal), ePremis, Change Assurance, Horizon, Harmony, and Genesy

INTERPERSONAL SKILLS

  • Leading, supervising, effective trainer, motivator, multitasking abilities, teamwork, and collaboration

Languages

English
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Spanish
Beginner
A1

Timeline

Specialist Quality-

R1RCM Global Pvt. Ltd
10.2018 - Current

M.Tech - Information Technology

Amity University

B.Tech - Information Technology

MDU ROHTAK UNIVERSITY

Higher Secondary Certificate (HSC) -

Kendriya Vidyalaya AGCR Colony (CBSE)

Secondary School Certificate (SSC) -

Kendriya Vidyalaya AGCR Colony (CBSE)
NISHTHA ADHAO