MS Office
Nishtha Kashyap
Assistant Manager – (Quality)
Gurugram
Summary
To work in a professionally managed organization which will help me deliver to my fullest potential as well as give me an opportunity to learn and enhance my abilities, prove my skills in managing to work in sync with the objectives of the Organization for achieving business and individual goals. Ambitious Quality Analyst with track record of dependability and leadership. Knowledgeable in QA methodology with proven history of reducing errors to increase quality. Proficient in preparing test cases, plans, and scripts. Dedicated to analyzing and resolving defects.
Overview
10
10
years of professional experience
Work History
Quality Analyst
WNS Global Services
- Maintaining quality and hygiene of outbound/inbound calls for UMM IN Google Process
- Transactional Quality for Process Improvement.
Senior Process Executive
Cognizant Technology Solutions
- Optimization of Google AdWords Accounts and Content Writing for the campaign.
Assistant Manager – (Quality)
WNS Global Services
- Current
- Managing a team of 6 QAs and 71 agents
- Managing process improvement along with business analysis
- Coordinate with Client (Google)
- Determining good quality of process and working on multiple projects to improve business
- CSAT Management
- Projects and Insights on Business
- Yellow Belt Certified (Lean Six Sigma Knowledge / QC Tools Knowledge)
- Green Belt Trained.
Digital Marketing Manager
Brightsandz Pvt. Ltd.
- 07.2018
- Content Creator, Blogging, PR, SEO keywords and Technical.
Inspector of Works (IOW)
Assam Urban Infrastructure Investment Program (AUIIP)
09.2014 - 12.2016
- My job profile included supervision of allotted sites for development of Urban Water Supply Reservoirs in 6 places of the city for providing uninterrupted water supply to South East province of Guwahati
- Worked in the Design and Supervision sub division of the project and assisted the Engineers at the site of work like taking measurements, labor co-ordinance, building estimates, meeting prospective clients and builders for tender and preparing reports (Weekly, Monthly, Quarterly), Bid documents, approving DPRs (Daily Progress Reports) prepared by office admin and managing a team of CAD operators and office administrators
- Also managed the accounts of the department concerned and approved the monthly Invoice after re-checking
- Assisted the Team Leader in preparing the over-all report for presenting it to the ADB mission
- Prepared Content, creatives and reports for the website.
Education
M.Sc Physics Honors, First Class (65%) - Crystal Physics
Christ University, Bengaluru
B.Sc Physics Honors, First Class (65%) - undefined
Hindu College, University of Delhi
AISSCE - undefined
Army School, Narengi
AISSE - undefined
Maria’s Public School, Guwahati
Skills
- Functional Testing
- Defect tracking
- Performance Assessment
- Project Management
- Risk Assessment
- Training implementation
- QA methodologies mastery
- Project Planning
- Multitasking
- Problem-Solving
- Analytical Thinking
- Basic Knowledge of C Programming, C and Graphics
Internet Technology and HTML
- Correction action planning
- Data Validation
- Report creation
- Teamwork and Collaboration
- Analytical Skills
- Active Listening
- Time Management
- Problem-solving abilities
- Decision-Making
- Multitasking Abilities
- Excellent Communication
- Effective Communication
- Task Prioritization
Key Strengths And Skills
Attractive Personality, Amicable Nature, excellent interpersonal communication and Management skill. Team Handling, Relationship Management, Operations, managing activities pertaining to negotiating finalization of deals and smooth execution of order processing, managing client centric operations and ensuring satisfaction by achieving the work within said deadlines and service quality norms.
Father Name
Bipin Bora
Notable Attainments
- Top Optimizer of the Year Award for the year 2018-19.
- Cleared IBPS RRB Scale 2 General Banking Officer. Posted in Andhra Pragathi Grameena Bank, Andhra Pradesh. (Not Joining)
- School topper in ENGLISH (10th Boards) with 95%.
- High School topper in Chemistry (12th Boards) with 96%.
- Completed my Thesis project from Indian Institute of AstroPhysics (IIA Bengaluru) on the Topic – Study of properties of Prominence and Loop CMEs of the Sun
Nationality
Indian
Religion
Hindu
Personal Information
Marital Status: Married
Date Of Birth
05/01/1991
References
Will be furnished on demand.
Languages Known
English, Hindi, Assamese (R/W/S)
Extracurricular Activities
B.Mus in Indian Classical Music from Bhatkhande University, Lucknow. B.Arts from Guwahati Artists’ Guild. Attained “Gandhi Fellowship” Regular participants in School Olympiads (National Science Olympiad, mathematics Olympiad), quizzes and debates, marathon for a cause and Pinkathon, a cause for breast cancer awareness. Recognized in school for outstanding performance in Computers. Participated in “Explore Meghalaya “, a trekking expedition to the Living Root Bridge at Cherrapunjee, Meghalaya (promoted by Meghalaya Tourism). Member of a group called “Cycle for heart” under Shrishti (Non-profit organization)
Disclaimer
I do hereby declare that all the information stated above are true to the best of my knowledge and belief.
Accomplishments
- Top Optimizer of the Year Award for the year 2018-19.
- Cleared IBPS RRB Scale 2 General Banking Officer. Posted in Andhra Pragathi Grameena Bank , Andhra Pradesh. (Not Joining)
- School topper in ENGLISH (10th Boards) with 95%.
- High School topper in Chemistry (12th Boards) with 96%.
- Completed my Thesis project from Indian Institute of AstroPhysics (IIA Bengaluru) on the Topic – Study of properties of Prominence and Loop CMEs of the Sun
Additional Information
- B.Mus in Indian Classical Music from Bhatkhande University, Lucknow.
- B.Arts from Guwahati Artists’ Guild.
- Attained “Gandhi Fellowship”
- Regular participants in School Olympiads (National Science Olympiad, mathematics Olympiad), quizzes and debates, marathon for a cause and Pinkathon, a cause for breast cancer awareness.
- Recognized in school for outstanding performance in Computers.
- Participated in “Explore Meghalaya “, a trekking expedition to the Living Root Bridge at Cherrapunjee, Meghalaya (promoted by Meghalaya Tourism).
- Member of a group called “Cycle for heart” under Shrishti ( Non profit organization)
Software
MS Excel
Timeline
Inspector of Works (IOW)
Assam Urban Infrastructure Investment Program (AUIIP)
09.2014 - 12.2016
Quality Analyst
WNS Global Services
Senior Process Executive
Cognizant Technology Solutions
Assistant Manager – (Quality)
WNS Global Services
- Current
Digital Marketing Manager
Brightsandz Pvt. Ltd.
- 07.2018
M.Sc Physics Honors, First Class (65%) - Crystal Physics
Christ University, Bengaluru
B.Sc Physics Honors, First Class (65%) - undefined
Hindu College, University of Delhi
AISSCE - undefined
Army School, Narengi
AISSE - undefined
Maria’s Public School, Guwahati
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