Nishtha Rathi
Amritsar
Summary
Proactive Customer Service Executive with the resolve to remain calm under extreme pressure. Ready to take a dedicated career in customer service to a position with an established company also looking forward to build a career into HR domain.
Overview
3
3
years of professional experience
Work History
Customer Service Executive
Amazon
Pune
07.2023 - 10.2024
- Ensured that all customer queries were handled quickly and professionally.
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Identified opportunities for process improvement within the customer service department.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Monitored customer feedback regularly to identify areas for improvement in services offered.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
Academic Program Advisor
Parkcareer360
Indore
09.2022 - 06.2023
- Updated website content with details about specific programs offered at the institution.
- Advised students on career exploration opportunities related to their field of study.
- Counseled individuals to help overcome personal, social or behavioral problems affecting educational or vocational situations.
- Referred to tests, records and interviews to evaluate students' or individuals' abilities and interests.
- Counseled students on how best to resolve academic issues or disputes with instructors.
Operations Intern
Planetspark
Remote
05.2022 - 07.2022
- Observe 6-9 demo sessions in a day
- Assess the demo sessions as per the defined parameters.
- Provide the feedback to the teachers as per the observations
- Ensure great customer experience by furnishing honest feedback on the demos
- Coordinate and call the teachers if needed.
HR Intern
SetOut Infotech
Remote
03.2022 - 04.2022
- Created job postings and placed them on various job boards and websites.
- Assisted with the recruitment process by conducting initial phone screens and scheduling interviews.
- Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
- Interviewed job applicants to obtain information on work history, education or job skills.
- Selected qualified job applicants or referred to managers to make hiring recommendations.
Presales Intern
Whitehat Jr.
Remote
07.2021 - 09.2021
- Calling potential customers.
- Carrying out product demonstrations .
- Follow up on existing prospects and identify new potential prospects.
- Exceed support to potential customer .
- Meeting targets set by the company/Manager.
Education
MBA - Marketing And HR
IPS Academy
Indore08-2022
BBA - Marketing And HR
SVIM
Indore07-2020
High School Diploma -
St. Joseph's Convent School
Itarsi05-2017
GED -
St. Joseph's Convent School
Itarsi04-2015
Skills
- Customer service
- CRM software
- Data analysis
- Process improvement
- Telephone etiquette
- Customer feedback
- Relationship building
- Time management
- Problem solving
- Technical support
- Customer satisfaction surveys
- Refunds processing
- Shipment tracking
Affiliations
- Music
- Social media
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Customer Service Executive
Amazon
07.2023 - 10.2024
Academic Program Advisor
Parkcareer360
09.2022 - 06.2023
Operations Intern
Planetspark
05.2022 - 07.2022
HR Intern
SetOut Infotech
03.2022 - 04.2022
Presales Intern
Whitehat Jr.
07.2021 - 09.2021
MBA - Marketing And HR
IPS Academy
BBA - Marketing And HR
SVIM
High School Diploma -
St. Joseph's Convent School
GED -
St. Joseph's Convent School
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