Nishtha Trikha

Senior-level Software and Application Developer passionate about developing robust and efficient code. Strong work ethics and dedicated to quality assurance. Adept at working with teams or independently in fast-paced settings.

Interested in working with maximum potential in a challenging and dynamic work environment, with an opportunity of working with diverse group of people and enhancing professional skills and learnings thereby consistently achieving personal and organisational growth.

UNINOR Call Center Technology

The project focuses on managing the network of call center of uninor. The network comprises of HUB, GMSC & OSCC locations. The call flow in the network is discussed in brief., Involved in Project Management Plan and Estimation Documents

Amdocs ENSEMBLE projects

Ensemble is a comprehensive family of products which provides end to end customer care and billing functionality for single service and multi service environments., Working as part of Application Support Team using Oracle PL/SQL and UNIX in handling day to day tasks., Writing Shell Scripts to automate manual work and to resolve any data issues in production database., Developing procedures, functions and packages to implement business logic using PL/SQL Programming in Oracle., Incident Management/Problem Management: Creating, Working and closing the incidents using SM9 Tool., Proactive handling of alerts to avoid high priority incidents., On call support in OOO hours for handling high priority issues., Debugging code as part of incident handling and other BAU tasks., Handling queries coming from third party systems relating to system behavior., Delivering fixes via Problem Management tool in production for resolving issues., Handling calls with Business Experts and Customer Service Operation heads.

Business Process Measurement Project

The project focuses on analyzing and reducing the Manual Touch Points in Trade and Market related transactions by using data analytics strategy tools., Working as part of Development Team for onboarding new feeds from different source systems., Working experience of Creating and modifying ETL logic as per requirement from business analysts., Experience in working on process mining tools like Celonis., Working on deep dive investigations for any data changes reflecting on the dashboard., Working experience on Application monitoring tool -ITRS, JIRA tool.

• English
• Hindi

• Date of Birth: 11/25/92
• Gender: Female
• Nationality: Indian
• Visa Status: VALID US B1 VISA HOLDER