Experienced IT professional with four years of expertise in Microsoft Teams, Microsoft Exchange (on-premises and online), and Microsoft 365. Proficient in optimizing email infrastructure, resolving technical issues, managing hybrid environments, and enforcing security protocols. Adept at supporting user adoption and driving operational efficiency. Looking to contribute to a forward-thinking team while expanding my skills in emerging technologies.
Hi, I’m
NISHU GUPTA
Pune,MH
Summary
Overview
4
years of professional experience
Work History
Associate Consultant ZS Pune
Senior Enterprise System Administrator
12.2023 - Current
Job overview
- Manage end-to-end administration of the Microsoft Teams environment, including user and guest access management, policy configurations, Call Queues (CQ), Auto Attendants (AA), and collaboration governance.
- Oversee team creation, membership management, and governance implementation for project-based, staffing-based, and owner-based teams.
- Coordinate with internal teams and external vendors for secure guest collaboration and external access management in Microsoft Teams.
- Provide comprehensive support and issue resolution across Microsoft 365 applications, including Teams, SharePoint Online, OneDrive, and Exchange Online.
- Proficient in Exchange Online administration, managing mail flow rules, distribution groups, shared mailboxes, and email policies.
- Utilize PowerShell scripting for routine administrative tasks, user management, and configurations in Microsoft Teams and Exchange Online.
- Experience working with Microsoft Purview Audit Logs, Compliance Center, and SharePoint permissions management for access reviews, security audits, and incident investigations.
- Act as a key point of contact for troubleshooting and resolving technical issues related to Microsoft 365 collaboration tools for end users.
Associate ZSPune
Enterprise System Administrator
09.2021 - 12.2023
Job overview
- Administered Microsoft Teams, SharePoint, and OneDrive, managing user access and security settings.
- Managed hybrid Exchange environment, ensuring seamless synchronization and reliable email delivery.
- Administered Office 365 for user provisioning, mailbox management, and policy enforcement.
- Resolved mail flow issues while maintaining compliance with organizational security standards.
- Provided technical support for Outlook and Microsoft 365 apps, addressing connectivity and sync problems.
- Executed upgrades and maintenance for on-premises Exchange servers and related security appliances.
- Monitored hybrid environment to troubleshoot issues, guaranteeing continuous email service availability.
- Created and managed SharePoint site collections, overseeing permissions and data governance.
- Handled P1 and P2 incidents, and provided prompt resolution to the end clients.
Education
MIT ADT - School of EngineeringPune
B. Tech from Information Technology
07-2021
University Overview
CGPA: 7.0
Skills
- Microsoft Teams administrator
- Collaboration tools: Microsoft Teams, Outlook, Office 365 Suite
- SharePoint: site creation, permission management, customization
- Mail flow
- Cisco IronPort
- Active Directory
- Infrastructure: DAG, Autodiscover, Edge Server, and Connectors
- Permission management and security configuration
- SharePoint Online
- Email Security and Compliance
- PowerShell basics
Extracurricular Activities
Extracurricular Activities
- Won the Best Performer Award at ZS
- Organiser of the Persona Fest in the cultural program of 2018
- Organiser of the gaming event at Persona Fest 2019
- Won the inter-college singing competition
STRENGTHS:
STRENGTHS:
- Optimistic
- Adaptable
- Good communication skills
- Quick Learner
- Decision Maker
- Team Leader
Affiliations
Affiliations
- Modeling
- Traveling
- Photography
LANGUAGES KNOWN
LANGUAGES KNOWN
English
Hindi
Timeline
Senior Enterprise System Administrator
Associate Consultant ZS
12.2023 - Current
Enterprise System Administrator
Associate ZS
09.2021 - 12.2023
MIT ADT - School of Engineering
B. Tech from Information Technology
Disclaimer
Disclaimer
I, hereby, solemnly declare that the information furnished above is true to the best of my knowledge.
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