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Experienced professional in hospitality with 12 years of proven experience in customer service and satisfaction. Attending and promptly fulfilling guest's requests and preferences. Providing exceptional service and experience in a friendly and professional manner resulting in positive reviews and return guests. Talented Night Manager specializing in team leadership, customer service and administrative support. Organized, detail-oriented and proactive with excellent communication, planning and decision-making abilities. Seeking new challenge with established company. Experienced Night Manager bringing proven track record in hotel operations and customer service. Skilled in managing overnight hotel tasks, ensuring prompt issue resolution and improving guest satisfaction rates. Demonstrated ability to lead and motivate team members to maintain high performance levels. Encouraged positive guest feedback through proactive management style.

+966504427719 fadi.alzain@gmail.com www.linkedin.com/in/falzain Professional Summary Motivated Manager with excellent business acumen and broad experience across finance and operations roles. Highly adaptable and self-motivated leader with proven ability to manage diverse stakeholders. Offers strong analysis and innovation to identify solutions to challenging problems.Collaborative team player with excellent interpersonal, communication, and conflict-resolution skills.

Equal-part strategy and lifecycle operations professional with strong foundation in experimentation and testing within
e-comm, retail and healthtech spaces. In-depth knowledge of creating, implementing and optimizing multi-channel
lifecycle strategies while successfully growing revenue, conversion, platform and product utilization and customer
retention.
Medly Pharmacy, remote-Portland, OR (December 2021-October 2022)
Senior Manager - Engagement
  Own email channel strategy and roadmap for ecommerce and retail book of business
  Lead lifecycle segmentation efforts, testing framework, optimizations, create audience cohorts, build/test new
logic and implement automations around multi-channel initiatives
  Manage and document end-to-end email processes and cross-functional calendars and workstreams
  Write creative briefs, copy and lead creative development for all marketing campaigns
  Partner with agencies and vendors responsible for behavioral triggers and ESP solution
  Create and present consistent and frequent reporting and insights to leadership
  Manage CRM migration for all lines of business and set up B2B2C communication streams
  Manage 1 direct report
Cambia Health Solutions, Portland, OR (October 2017-December 2021)
Audience Manager – Digital Performance Marketing (October 2020-December 2021)
  Partner with internal stakeholders to develop data insights, data integration, automation and personalization
streams using technology vendors and in-house solutions to further health plan prospects
  Build data strategy roadmaps in sync with content calendars and product releases
  Develop campaigns that add value to the member experience and increase opt-in permissions
  Create and share campaign results, trends and ongoing performance across stakeholders ranging from C-Suite to
internal partners
  Create audience segmentation methods and A/B testing framework
  Drive innovation in partnership with AI to generate insights and implications for new campaign solutions
Omnichannel Marketing Manager – Consumer Engagement (October 2017-October 2020)
  Initiate, scope and lead projects across cross-functional teams (Operations, Data, Product, Creative) to power
omnichannel consumer journeys
  Analyze, review, test and optimize 100+ omnichannel programs; +35% open rate and +20% click to open rate,
2017-2020 YOY
  Create, manage and present reporting and dashboards to internal and external stakeholders
  Build automations and consumer journeys around product/benefit releases or utilization using Salesforce
Marketing Cloud
  Leverage sales/marketing trends and design campaigns to support and strengthen conversion rates
  Define, execute and optimize the data strategy and integration for personalized segmentation and conversion
  Write creative briefs and data requirements
  Create and manage technical data requests and workflows and lead data discovery processes
  Provide leadership for day-to-day operations and manage team of 4
Nike, Beaverton, OR (October 2015- May 2017)
Campaign Manager - Global Brand Digital
  Plan and prioritize deliverables and resources based on scope, goal and project plans
  Manage schedules, deliverables and overall project execution based on special requirements
  Drive, coordinate and mediate vendor relationships
  Manage troubleshooting and escalation and present clear action items to stakeholders
  QA and monitor consumer journey logic and back-end functionalities; identify risk and develop resolution
processes; write technical requirements
  Initiate and drive internal communication, compile feedback and provide updates regularly to key stakeholders
  Drive kick-off and discovery meetings
  Track, evaluate and report KPIs or impact of marketing programs
Yesmail Interactive, Portland, OR (October 2012-October 2015)
Email Marketing Manager
  Manage and/or produce 500+ marketing programs annually, consisting in emails, landing pages, onsite assets in
desktop and mobile format
  Drive client communication around campaign creative, scheduling, milestones, targeting, analytics and set
accurate expectations
  Manage and traffic client deliverables and make recommendations for optimization
  Develop, test and optimize customized templates
  Schedule and monitor resources, track milestones, generate reports
  Work with internal departments (creative, developer, engineer) to manage and troubleshoot client issues,
assess impact, and develop resolutions
  Clients: eBay, Hewlett Packard, AT&T
Source Media (Arizent), New York, NY (October 2007-August 2012)
Digital producer
  Develop, produce and deliver 100+ online B2B lead-gen events annually for four major markets - Banking,
Accounting, Capital Markets and Health Insurance
  Build project plans to manage creative and technical stakeholder alignment
  Oversee project estimation and kick-off and lead cross-functional teams (creative, technology, and account
management)
  Create, launch and traffic all marketing collateral. Create list segmentation, audience cohorts and targeting
  Prepare and distribute weekly and monthly reporting to clients and senior management
  Train staff, clients and speakers on event console functionalities and email marketing tactics
  Clients: Adobe, Bank of America, MetLife, TD Ameritrade, IBM, GE Healthcare

 Well-qualified leader proficient in technical support, system management and documentation. Proven skills in equipment repair and maintenance. Excellent relationship-building and planning abilities gained during 7+ years of related experience. Proficient In warehouse managing systems such as SAP and WMS (JDA BY and 5.4)  Systems Manager skilled at troubleshooting and resolving system problems in order to maintain maximum business productivity. Good at integrating information from different data centres in cluster arrangements. Solid understanding of both hardware and software components. 

Nishu Jain

Summary

Overview

Work History

Trainee as Relationship Manager

Education

Post-Graduation Diploma - Business Administration (Marketing

Post Graduate Diploma - Banking Operations

M.Sc. - Microbiology

B.Sc. - Biotechnology

Skills

Timeline

Post-Graduation Diploma - Business Administration (Marketing

Trainee as Relationship Manager

Post Graduate Diploma - Banking Operations

M.Sc. - Microbiology

B.Sc. - Biotechnology

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