Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
NISHU PANDEY

NISHU PANDEY

Bangalore

Summary

  • Professional with over 14+ years of experience across Information Technology, Finance, Hospitality, E-commerce digital marketing and Automobile sectors having exposure in Scrum Master wherein targeting assignments in Project Management.
  • Facilitate Scrum Ceremonies (Sprint Planning, Daily Stand-up, Sprint Review, Sprint Retrospective).
  • Identify and remove impediments and blockers to team progress and protect the team from external interruptions and distractions.
  • Assist the Product Owner with backlog management, release planning, and communication of expectations to the team.
  • Act as a communication bridge between the team and external entities, facilitating clear communication channels.
  • Participates in PI Planning and other Agile Release Train (ARTs) activities like system demos, Inspect & adapt, ART Sync, scrum of scrum & Retrospective meetings.
  • Keep track of the sprint progress and help the team maintain their Scrum Dashboards.
  • Pay attention to team dynamics and help resolve conflicts, ensuring a healthy, productive team environment.
  • Generate and present reports and metrics that track team progress and performance.
  • Engage with stakeholders and keep them informed of team progress and impediments.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Senior Business Analyst/Project Manager/Scrum Master

Royal Cyber Pvt Ltd
05.2021 - 11.2023


Project-1: Sage, Beans & Breville) - Web & Mobile Application (Launched in US & UK)

Description: US based coffee solutions Project selling multiple brands of coffee beans, coffee machines and Machine Parts and Accessories.

Tech. Stacks: Adobe (AEM, Analytics, Campaign), Salesforce (Marketing Cloud), Commerce Tool (E-commerce Engine), Algolia (Search Engine), Google APIs (Address Validations), Adyen Payments methods (Affirm, Klarna, PayPal, Credit Cards), Authentication (Auth 0), Bazaar Voice (Ratings & Reviews), Mulburry (Extended Warranty), ERP, PIM, AWS (Serverless Messaging), Woo commerce (Cart & Checkout), Ship station (Delivery)


Responsibilities:


  • Handled two coffee squads from requirement gathering till testing phase of the entire project and documented it over confluence and Jira Tool
  • Executed Daily Scrum calls with all external and internal stakeholders.
  • Documenting multiple backend and frontend reports for Algolia, Commerce Tool, AEM, Checklist etc. required for business.
  • Created User stories and Epics and assigned them to Developers on Sprint Planning and Grooming sessions.
  • Supported End to End testing in UAT environment; created bucket of bugs for QA Team
  • Monitor regular work in progress and sprint deadlines with Scrum Master and Product Owners.


Project -2: MICO Plumbing (Fletcher Building) – Web Application (Launched in New Zealand)

Description: Largest project of New Zealand deals in Plumbing Kitchen, bathroom, and laundry

Tech. Stacks: Big Commerce


Responsibilities:


  • Facilitated Safe Agile ceremonies – sprint planning, backlog grooming, daily scrums, demos, release plans, sprint reviews and sprint retrospectives.
  • Coaching the team on Scrum Principles and best Practices.
  • Managed product backlog and supported Scrum framework for monthly sprint releases.
  • Collaborated with product owners and team members for open discussions and conflict resolutions.
  • Maintained project schedules by managing timelines and making proactive adjustments.
  • Develop Project Plans and Ensures resource availability and allocation.
  • Updating activities in a project Management tracking tool in confluence.


Project-3: ACIMA/ GENESIS – Web and Mobile Application (US Based)

Description: E-comm Project for B2C & B2B Customers (USA) which basically integrates Acima leasing solutions; primarily focused on helping people with less than perfect credit obtain financing for necessary items from store.


Responsibilities:


  • Identify the scope of the project & prepare project Plan including schedules, timelines & resource allocators.
  • Assemble & lead a project team, foster effective communication & collaboration among team members.
  • Motivate & Manage team members to ensure they meet project goals & deadlines.
  • Track & control project cost throughout the project lifecycle
  • Ensures daily team meetings and clear agenda to be given to the team also tracking the accomplishments of work allocations.
  • Provide status updates, report on progress and address concerns & questions.
  • Ensure that project deliverables align with the initially defined scope.
  • Maintain accurate project reports for stakeholders & management.
  • Ensure all project deliverables are completed and approved, also handover relevant assets.

Senior Business Analyst/Project Manager

TLC Relationship Management Pvt Ltd
03.2019 - 02.2021


Project: worked on Web & Mobile Application on Club Marriott Asia Loyalty Application

Description: Mobile Application launched in India, Kenya, Hong Kong, Sri Lanka, Dubai & Bahrain of Club Marriott, The Leela, Taj Property, Accor Groups (Pullman, Novotel, Ibis), ITC, Hyatt (Hotels, Palaces & Resorts)

Stakeholders: Adobe (AEM, Analytics, Targets, Campaign & Screens), Compro (Sales force - Heroku Server), Whishworks (Mule soft - API Integration Layer), Mobiloitte (Ionic hybrid Platform)


Roles & Responsibilities:


  • Gather requirement from multiple stakeholders in India and resolving team operational queries.
  • Supports onshore BA in capturing functional Requirements.
  • Involved in creating Complex Architecture for Mobile App Integration from API level to Backend & Frontend.
  • Mapped the data requirements, fields for SFDC and Mule soft.
  • Worked in Agile environment; written user stories, epics, features and linked with Jira Task /bugs along with test cases (Integrated Zephyr)
  • Monitor regular work progress and reports towards meeting the project deliverables.
  • Identify new potential initiatives, workflows, and system to improve operational efficiencies.
  • Training & sharing information to foster ongoing knowledge transfer related to API Integration, Sales force Database structure, Project Architecture, Content Model, Adobe Campaign and targets for Digital marketing and Frontend Design.
  • Prepared Process Flows for clients and detailed Use Cases for entire Business.
  • Reviewed Test Case Documents and Final sign off checklist from all Stakeholders.

Senior Business Analyst Consultant

NITS Solutions Pvt Ltd
11.2015 - 11.2018


Project: Worked on Multiple Project of Automobile Sector (Web Application- IT) for USA and Canada

Description: Audi CRM, VW CRM, Volvo CRM, Parts Purchase Bonus (PPB), Service Foresight Tool, Dealer Install Accessory (DIA), Sales IQ and Marketing IQ.

Stakeholders: Audi, Volkswagen & Volvo Group of America, and Canada


Roles & Responsibilities:


  • Involved in the entire gamut of software development cycle such as Requirement Gathering, Analyzing, Designing, Development, Testing, Implementation and Support.
  • Requirements gathered from the US team and enrichment from US stakeholders.
  • Proposed high level of design solutions to the US clients.
  • Prepared documentation of Business Proposals, Business Requirement Documents, Functional Specification, Functional Validations and Technical Specifications for the Development and Testing Team.
  • Interact with on-shore & off-shore team on daily basis to resolve operational concerns.
  • To perform Sanity Testing post QA testing such as Functional, Data, UI and Regression.
  • Managed migration projects between multiple environments (Development, QA, Stage and Production).
  • Executed Production checkouts post deployment and to coordinate with relevant stakeholders for resolution.

Business Analyst/Financial Consultant

AUDI (Sterling Group)
04.2012 - 10.2015


Project: Worked on Web Application (PAN INDIA)

Description: Inflows/Outflows of sales and revenues, Inventory Management, Collision Repair, IRF (Independent Repair Facility) Operations, Accessories and Parts

Stakeholders: Audi, Volkswagen, Nissan, Mahindra & Honda Groups


Roles & Responsibilities:


  • Presented Dashboards for board members of Sales, After Sales, Used Vehicle Inventory and Audi Bonus & Margins.
  • Maintained Retention Calculator Summary and Cash Inflows and Outflows statements.
  • Review and lead the estimates and communicated to all corresponding departments heads.
  • Presented Monthly & quarterly reports to the Management & CEO.

Derivatives Analyst/Financial Consultant

SMC Global Securities Pvt Ltd
01.2010 - 03.2012


Project: Financial Sector (Capital Market domain) of derivatives, Intraday trading in National Stock Exchange

Description: Generate revenues by using different strategies such as Cash & Future Segments, Option Markets, Commodity and Volatility Hedge, Option Strategies (Bullish & Bearish).

Stakeholders: NSE (National Stock Exchange)


Role & Responsibilities:


  • Conducted Market Analysis to assess prevalent financial & economic environment.
  • To lead Derivatives Research & Analysis team and train members on Risk Management using different software and applications as required.
  • To oversee day to day operations of trades ensuring that each trade is fulfilling its responsibility.
  • Identifying new potential initiatives, workflows, and system to improve operational efficiencies.
  • Evaluating staff, addressed performance issues & recommending specific trades on a daily basis.
  • Training & sharing information to foster ongoing knowledge transfer.
  • Study market behavior regularly and keep the organization updated about evolving trends & customs in derivative market.
  • Ensured record keeping of investments & returns.
  • Exposure in real time working on strategy based automated trading software OMNESYS NEST Trades System and DATAMAN Trader System of all types of Intraday Trading, Arbitrage, Hedging, Volatility Spread and Options Greeks (Delta, Gamma, Vega, Theta, Rho, Volga and Vanna) to reduce & eliminate financial market risk.

Business Analyst Intern

Credence Analytics Pvt Ltd
01.2009 - 06.2009


Project: Credit Default Swaps (Derivatives)

Description: worked on project of Credit Derivatives Australia

Stakeholders: State Bank of India (SBI)


Roles & responsibilities:


  • Documented the Business Processes & Plans
  • Gathering Information from client as SBI (State Bank of India) Mumbai BKC
  • Prepared Requirement Documents for web Application for Banking Software of Credit Derivatives International Products.
  • Analyze client requirement and detailed system design documents focuses on how to deliver the required functionality.
  • Prepared Use Cases and UML Diagrams, Entity Relationship Diagram (ERD)/Functional Decomposition Diagram (FDD) for all internal and external Stakeholders.
  • Learned Agile Software Development Methodology.
  • Designed UI Screens with Project Managers and Leads
  • Resolved developers’ query/ Concerns.
  • Supported team members in frontend and backend testing.

Education

MBA - Information Technology Project Management

Symbiosis International University
Pune
12.2009

Skills

  • Team Management
  • Business Planning & Executions
  • Technical Writing of Specifications
  • Process Improvement Documents
  • Documentation of Business Report
  • Legal documentations (SLA, NDA's, MSA & SOW)
  • Mentoring & Training

Certification

  • CBAP
  • SAFe® Agilist
  • Scrum Master
  • Project Management

Timeline

Senior Business Analyst/Project Manager/Scrum Master

Royal Cyber Pvt Ltd
05.2021 - 11.2023

Senior Business Analyst/Project Manager

TLC Relationship Management Pvt Ltd
03.2019 - 02.2021

Senior Business Analyst Consultant

NITS Solutions Pvt Ltd
11.2015 - 11.2018

Business Analyst/Financial Consultant

AUDI (Sterling Group)
04.2012 - 10.2015

Derivatives Analyst/Financial Consultant

SMC Global Securities Pvt Ltd
01.2010 - 03.2012

Business Analyst Intern

Credence Analytics Pvt Ltd
01.2009 - 06.2009

MBA - Information Technology Project Management

Symbiosis International University
NISHU PANDEY