Nishwanth Selam

Customer Success Manager

• Develop strong relationships with key customer stakeholders, including executives, managers, and end-users.
• Understand customers' business objectives and challenges and provide solutions that meet their needs.
• Drive adoption of company's products and services by providing training, support, and best practices.
• Provided support to customers using company's products and services.
• Responded to customer inquiries and issues via email, phone, and chat.
• Collaborated with cross-functional teams to resolve customer issues and ensure timely and effective resolution.
• Worked with customers to identify and address their needs and concerns.
• Created and maintained customer documentation, including account plans, usage reports, and case histories.

Service Offering

• Provide solutions for data requirements for multiple projects, including ETL, synthetic data generation, data profiling, masking, data virtualization.
• Orchestrated efficient software deployments, including testing features.
• Provide support and train consultants to use QA accelerators efficiently.
• Explore and analyze tools available in market.

DA_Competency Consulting And Solutions

• Provide data generation, synthetic data replacement of sensitive fields and loading of data to non-production environments using GenRocket.
• Provided solutions to create pipeline test data for UAT/SIT team for data needs.
• Explore and analyze data in gold copy, perform data backup, load data to target environment and communicate data readiness.
• Visualize data insight and communicate findings to project team.

CRISIL

• Worked as part of QA team as manual tester for Loan origination system(LOS) project.
• Understanding client requirements by functional document.
• Day to day activities included requirement gathering, test scenario identification, scripting test cases, coordinated with DEV team for clarification.
• Test cases execution, regression testing, defects logging, defects report preparation.
• Testing in Q&A and UAT environment on functionality developed in each module
• Prepare test data for testing.
• Checked client code for bugs and weaknesses using approved troubleshooting methods

Hershey

• Understanding data flow to servers
• Keep track of server space consumptions by files
• Maintaining servers not to exceed threshold limit
• Analyze root cause for issue happening in server and keep service is up and running.
• Resolved issues and escalated problems with knowledgeable support and quality service