Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Volunteer Experience
Disclaimer
Timeline
Receptionist
Nisoth Kumar

Nisoth Kumar

The Nilgiris,TN

Summary

Dynamic Operations Manager and Customer Support Specialist with a proven track record at New Farms, excelling in business strategy development and team leadership. Expertise in managing customer interactions, particularly in payment processing applications like Venmo and PayPal. Enhanced customer satisfaction through operational efficiencies and effective communication. Skilled in CRM software and conflict resolution, driving sustainable growth and fostering strong client relationships. Passionate about delivering exceptional service and performance excellence.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Operations Manager

New Farms
Ooty
02.2024 - 03.2025
  • Successfully founded and managed an agricultural firm, overseeing all aspects of business operations to ensure sustainable growth and profitability.
  • Directed day-to-day operations by developing and executing short-term and long-term strategies to achieve business objectives, enhance performance, and improve customer satisfaction.
  • Spearheaded the implementation of operational efficiencies to streamline processes, improve customer satisfaction, and maximize overall service excellence.
  • Established and maintained strong relationships with clients, ensuring effective communication and addressing any issues to enhance customer satisfaction.
  • Managed budgeting and financial planning, analyzing expenses and profitability, while developing key performance indicators (KPIs) to assess operational effectiveness and drive data-driven decision-making.

Customer Support Specialist

Paypal
Bangalore
10.2022 - 02.2024
  • Managed inbound and outbound communications via email and telephone to ensure prompt responses.
  • Provided specialized support for payment processing application, Venmo, facilitating seamless transactions.
  • Resolved routine inquiries and service complaints efficiently while maintaining a friendly demeanor.
  • Documented customer interactions using CRM systems, ensuring accurate record-keeping and effective follow-ups.
  • Handled escalated cases swiftly, adhering to company policies and security protocols.
  • Monitored key performance metrics to assess service effectiveness and identify improvement areas.
  • Delivered comprehensive technical support, guiding customers through troubleshooting processes.
  • Participated in training programs to enhance service skills and stay updated on products.

Assistant Team Lead

Integra Global Solutions
Coimbatore
09.2017 - 09.2022
  • Mentored junior customer support staff to enhance overall team performance.
  • Managed inbound calls, chats, and emails to ensure exceptional customer service delivery.
  • Resolved product transaction inquiries while providing frontline support.
  • Analyzed customer feedback to extract insights for service enhancement.
  • Established strong customer relationships through timely issue resolution.
  • Collaborated with sales, marketing, and technical teams to address complex challenges.

Education

B.A - English Literature

CMS College of Science Commerce
Coimbatore
04.2016

HSC -

Government Higher Secondary School
Ooty
03.2013

SSLC -

Sri Sathya Sai Matriculation School
Ooty
03.2011

Skills

  • Microsoft Office Suite
  • CRM software
  • Payment processing applications
  • Service management tools
  • Customer support excellence
  • Technical assistance
  • Team leadership
  • Conflict resolution
  • Multi-channel support
  • Performance monitoring
  • Performance reporting
  • Business strategy development
  • Problem-solving
  • Case management
  • Team building/leadership
  • Strategic planning

Certification

  • Above & Beyond Recognition, Awarded for the outstanding performer in achieving above and beyond the target for the year 2018.
  • Numero UNO Award, Awarded for the outstanding performer in ensuring process and overall delivery excellence for the year 2018.

Accomplishments

Started Our Own Agricultural Firm in Home Town

Languages

Tamil
First Language
English
Proficient (C2)
C2

Volunteer Experience

CMS Institute, Coimbatore and Government School, Ooty, Assisted in organizing workshops and seminars for students., Participated in fundraising events for underprivileged students., Mentored and provided support to students with their coursework.

Disclaimer

I hereby declare that all the information given above is true and correct to the best of my knowledge.

Timeline

Operations Manager

New Farms
02.2024 - 03.2025

Customer Support Specialist

Paypal
10.2022 - 02.2024

Assistant Team Lead

Integra Global Solutions
09.2017 - 09.2022

B.A - English Literature

CMS College of Science Commerce

HSC -

Government Higher Secondary School

SSLC -

Sri Sathya Sai Matriculation School

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Nisoth Kumar