Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Internship
Timeline
Generic

Nita John

Presales Engineer

Summary

Detail-oriented and client-focused professional with a background in Pre-Sales Engineering and solution consulting, now aiming to transition into event coordination and communication-focused roles. Skilled in cross-functional collaboration, stakeholder communication and managing deliverables across teams.

Adept at working under tight deadlines, supporting multi-time zone teams, and delivering high-impact client interactions. Passionate and enthusiastic about contributing to event planning and networking initiatives.

Overview

3
3
years of professional experience
3
3
years of post-secondary education

Work History

Presales Engineer

Zoho Corporation
11.2024 - Current
  • Educated clients on the technical aspects of products, ensuring they had a clear understanding of functionality and benefits.
  • Participated in industry events and conferences, representing company products while engaging potential customers.
  • Delivered compelling product demonstrations that showcased key features and benefits, leading to higher conversion rates.
  • Provided critical input on new product development initiatives based on feedback from prospects and existing customers.
  • Resolved complex technical issues during pre-sales engagements, demonstrating problem-solving skills that built customer trust in our solutions.
  • Developed strong relationships with clients, resulting in repeat business and a high level of customer retention.
  • Coordinated with internal teams to manage timelines, solution delivery, and client onboarding.
  • Worked under tight deadlines for RFP submissions and product demonstrations.
  • Regularly conducted product demos and comfortable speaking to diverse audiences.

Technical Support Engineer

Zoho Corporation
10.2022 - 11.2024
  • Experienced Technical customer solutions specialist with a comprehensive background in managing product evaluations, developing customer adaptation plans, and facilitating the adoption of the Zoho suite of applications. Providing a vital link between sales, account management, product development, and marketing teams.
  • Partnered with a diverse range of customers to understand their needs, ensuring successful product adoption and exceptional support.
  • Mentored junior members of the team on best practices in issue resolution techniques.
  • Expertise in managing product evaluations and developing plans to assist customers in adopting Zoho applications.
  • Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
  • Ability to perform under pressure, consistently delivering results in dynamic and challenging situations.
  • Ability to establish a strong client relationship, providing exceptional service and support to ensure client satisfaction and long-term partnerships.
  • Ability to meet deadlines, managing time effectively to ensure timely completion of tasks and projects.
  • Exceptional ability to build and maintain relationships with key stakeholders and clients, ensuring satisfaction and loyalty.

Procurement Associate

Accenture
12.2021 - 10.2022
  • Receiving purchase requisitions from various departments in need of consumables, tools and other services rendered to operations.
  • Converting the PR to PO using ERP - SAP MM.
  • Maintaining the open order with regular follow-ups through email and Phone calls.
  • High level of attention to detail, ensuring accuracy in all procurement activities and documentation.
  • Exceptional interpersonal skills, capable of building and maintaining relationships with key stakeholders and clients.
  • Ability to work effectively in a fast-paced environment and perform under pressure.
  • Proven track record of meeting deadlines consistently through effective time management and organizational skills.
  • Reviews approves and processes purchase orders for goods and services as requested using enterprise procurement software with an exceptional level of accuracy and attention to detail.
  • Excellent organizational skills and attention to detail.
  • Ability to work independently or as part of a team.
  • Ability to effectively manage competing priorities and multiple clients, without sacrificing quality and accuracy.
  • Excellent analytical and communication skills plus the ability to multi-task, work under pressure, and accommodate changing priorities.
  • Following up with for order confirmation and also expedite with for immediate need.

Education

BBA - Finance

Don Bosco College Mannuthy
Thrissur, Kerala
05.2019 - 03.2021

Science

Don Bosco Higher Secondary School
Thrissur, Kerala
06.2018 - 06.2019

Skills

Customer engagement

Presales support

Product demonstration

Technical presentations

Technical solutions

Teamwork

Problem-solving

Time management

Multitasking

Excellent communication

Adaptability and flexibility

Active listening

Accomplishments

Awarded the Dignity Award of the Month for consistently delivering high performance, measured by productivity and accuracy metrics.


Captain of the Higher Secondary section for the academic year 2018–2019.

Internship

Aditya Birla Sun Life Insurance Capital Ltd, Thrissur, Kerala, Intern, 01/01/21, 03/31/21

Timeline

Presales Engineer

Zoho Corporation
11.2024 - Current

Technical Support Engineer

Zoho Corporation
10.2022 - 11.2024

Procurement Associate

Accenture
12.2021 - 10.2022

BBA - Finance

Don Bosco College Mannuthy
05.2019 - 03.2021

Science

Don Bosco Higher Secondary School
06.2018 - 06.2019

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Nita JohnPresales Engineer