NITASHA CHOPRA
Mohali
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Deputy Manager
Mahindra and Mahindra Financial Service Limited
07.2008 - Current
- Reports/Monitoring/Coordination for entire Delhi NPC circle KRA’s:
- Sending Daily/regular reports of NPA movement, Coll Eff etc. for better review and follow up.
- Maintaining all data and making various analysis report for Review Meetings and Rating of every team member at circle level.
- Monitoring and handling open customer complaint portal and closing all complaints within 2 days of TAT.
- Collecting and Sending ACH and PDC cheque representation data to HO within given timeliness.
- Taking care of repo stock and YMS entry. From very first responsibility of collecting branch prices till the stock disposed off are taken care for entire circle with accuracy and within the TAT.
- Maintaining all data which could be solved by collection or repossession or by legal on monthly basis.
- Coordinating with legal team and HO legal department so that all demand notices and legal advantages has reached to each team member on urgent basis.
- Regular coordination with all divisions at DM/ACM/executive level for various activities and data collection.
- Monitoring and follow up with HO for all team requirements ensuring that all operational things are smoothly executed.
- Regular coordination with all departments for various activities and various data compilation as per requirement.
- Adding new ideas and reports for better review mechanism with positive energy.
- Result value addition responsibility KRA’s:
- Handling RMS Activity updating and follow up throughout the course.
- Taking care of AFC Collection in matured cases with energy and passion.
- Taking care of cross selling business of MAS/MLS/MI and achieving all set target from last 2 years.
- Regular monitoring and encouraging team for take maximum advantage of online payment and asking team to keep touch with moratorium customers.
- Taking ownership and working as a centralized service person for entire Delhi circle as handling all team enquiries, giving them full fledge support for better outcome.
- Acquiring new skills and implementing organization digital vision, raising performance standard even more higher and bring in more innovation to work.
- Recently completed and cleared Women leadership course from Coursera for developing new leadership qualities and result oriented approach.
Regional coordinator
ICICI BANK (SEG WEALTH)
09.2006 - 06.2008
- Scrutiny of all applicants received at branch.
- First hand proactive requirement compliance.
- Effective support to sales force.
- Generating MIS reports and Performance Reports.
- Updating the records of the customers.
- Tracking and logging any changes in the system with regular updation of the new records
- Manpower search and providing expertise in recruitment and selection
- Responsible for compiling of Weekly, Monthly & Quarterly business reports.
- Preparing the business report with breakup of the business done in Punjab and Haryana.
- Networking amongst different departments ensuring that all operational activities are smoothly executed.
Mortgage department sales coordinator
GE MONEY
06.2005 - 08.2006
- Identifying product opportunities through locating unmet needs.
- Explore business potential, opportunities & clientele to secure profitable business volumes.
- Reviewing required documentation.
- Customer-care
- Handling petty cash for the branch with regular report to the HQ.
- Maintaining cordial relations with the customers to sustain the profitability of the business.
- Translate client requirements into operational processes.
- Ensuring and meeting performance targets of speed and efficiency.
- Customer Care- Looking after the customer’s queries Providing information regarding customer’s satisfaction and Public relations.
- Successfully resolved customer concerns, ensuring return business.
Education
M.LIB & I.T - undefined
Annamalai University
B.LIB & I.T - undefined
Punjab University
B.Sc - Medical
Punjab University
10+2 - undefined
C.B.S.E
10th - undefined
C.B.S.E
I.T. diploma - undefined
TATA INFOTECH
Skills
- Ability to achieve targets and constant endeavor to surpass them
- Data Analysis
- Proven abilities to work independently and as part of a team
- Good coordination and interpersonal communication skills
- Operations management
- Cost analysis and savings
- Decision-making
- Strategic thinking
- Employee engagement
Certification
- IRDA Certified.
- Getting Appreciation Certificate by ICICI PRU LIFE for an excellent Work.
Languages Known
English
Hindi
Punjabi
Timeline
Deputy Manager
Mahindra and Mahindra Financial Service Limited
07.2008 - Current
Regional coordinator
ICICI BANK (SEG WEALTH)
09.2006 - 06.2008
Mortgage department sales coordinator
GE MONEY
06.2005 - 08.2006
M.LIB & I.T - undefined
Annamalai University
B.LIB & I.T - undefined
Punjab University
B.Sc - Medical
Punjab University
10+2 - undefined
C.B.S.E
10th - undefined
C.B.S.E
I.T. diploma - undefined
TATA INFOTECH
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