Nitasha Khan
New Delhi
Overview
9
9
years of professional experience
Work History
Senior Operation Executive
ITpreneurs Pvt Ltd
New Delhi
07.2021 - Current
- Streamlined operational workflows to enhance efficiency across various departments.
- Managed project timelines and resources for IT training programs and initiatives.
- Coordinated cross-functional teams to ensure alignment on operational goals.
Customer Service Representative
Accenture Pvt Ltd
New Delhi
08.2019 - 07.2021
- Assisted customers with inquiries, ensuring prompt and accurate responses.
- Resolved customer complaints through effective problem-solving techniques.
- Educated customers on product features and services to improve satisfaction.
Customer Support Executive
Concentrix Daksh Pvt Ltd
New Delhi
07.2016 - 08.2019
- Assisted customers with inquiries through phone and chat support.
- Resolved customer complaints and provided effective solutions promptly.
- Documented customer interactions in the support management system accurately.
Education
Bachelor of Arts - Political Science And Government
Delhi University
New Delhi, India06-2016
Skills
- Operational efficiency
- Workflow optimization
- Problem solving
- Effective communication
- Decision making
- Operational excellence
- Mail handling
- Executive-level support
- Operational management
- Meeting assistance
Timeline
Senior Operation Executive
ITpreneurs Pvt Ltd
07.2021 - Current
Customer Service Representative
Accenture Pvt Ltd
08.2019 - 07.2021
Customer Support Executive
Concentrix Daksh Pvt Ltd
07.2016 - 08.2019
Bachelor of Arts - Political Science And Government
Delhi University
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