Nitasha Sharma
New Delhi
Summary
Dynamic professional with a proven track record in fraud prevention and enhancing communication channels, notably at American Express. Excelled in fraud detection, process improvement, and cultivating client relationships, achieving significant sales targets at Kotak Mahindra Bank. Skilled in MS Suite and effective communication, consistently driving results and process excellence across teams.
Overview
12
12
years of professional experience
Work History
Lead Account Protection Specialist
American Express, AMEX
2016.06 - Current
- Provided consistent performance evaluations and guidance to newly hired team members through monitoring and assessing calls.
- Implemented process improvements by training incoming staff and conducting refresher courses for existing employees as a Job Content Coach (JCC).
- Played a critical role in reviewing procedural documents for business process improvement and was appointed as a SPOC for process excellence in the fraud department.
- Strengthened coordination among different departments to optimize business processes within the fraud department.
- Reduced risk of fraud with thorough investigations into irregular financial transactions.
- Supported strategic decision-making by providing senior management with actionable insights from audit findings.
Process Advisor
Barclays Shared Services,Noida
2015.02 - 2016.05
- Trained new employees on process protocols, ensuring consistent quality across the team.
- Evaluated existing processes using Lean methodologies, identifying opportunities for waste elimination or value-added enhancements.
CA Intern
B L Sharma Tax Consultant Firm
2014.03 - 2014.11
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Assistant Manager
ITC Limited
2013.07 - 2014.02
- Paid attention to detail while completing assignments.
- Skilled at working independently and collaboratively in a team environment.
Sales Executive
Kotak Mahindra Bank
2013.01 - 2013.06
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
Education
Bachelors in Commerce - Honours in Cost Accounting And Income Tax
St. Edmonds College
Shillong, India06.2011
Skills
- Verbal and written communication
- Report Writing
- Effective Communication
- Relationship Building
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Self Motivation
- Reliability
- Fraud Detection and Prevention
- Call Management
- Procedure review
- MS Suit
- Case Management
- Regulatory knowledge
- Transaction monitoring
- Policy procedure making
- Risk assessment
- Internal audit
- Compliance
Timeline
Lead Account Protection Specialist
American Express, AMEX
2016.06 - Current
Process Advisor
Barclays Shared Services,Noida
2015.02 - 2016.05
CA Intern
B L Sharma Tax Consultant Firm
2014.03 - 2014.11
Assistant Manager
ITC Limited
2013.07 - 2014.02
Sales Executive
Kotak Mahindra Bank
2013.01 - 2013.06
Bachelors in Commerce - Honours in Cost Accounting And Income Tax
St. Edmonds College
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