Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
Generic

Niteesh Ghelani

Pune

Summary

Bilingual Software Architect proudly offering over 16 years' experience initiating software architecture reviews and providing reports on the results. A polished professional with extensive knowledge in different software programs and languages. Offering troubleshooting expertise in fast-paced environments.

Overview

17
17
years of professional experience

Work History

Software Architect- Everything Everywhere (EE BT)

Amdocs DVCI
Pune
11.2022 - Current
  • Managing software solution for Amdocs Ensemble project for customer Everything Everywhere ( EE UK)
  • Analyzed customer requirements to develop software architecture designs that met their needs.
  • Defined best practices for coding standards, code reviews, source control management, build processes, testing, and release management.
  • Reviewed existing systems and identified areas of improvement in terms of scalability, performance, security, reliability.
  • Collaborated with cross-functional teams to ensure successful implementation of software solutions within budget and timeline constraints.
  • Provided technical guidance to junior architects on coding standards and application design principles.
  • Researched emerging technologies to identify potential opportunities for innovation within the organization.
  • Worked closely with developers to assist them in understanding the architectural design decisions.
  • Participated in code reviews with team members from different departments such as QA engineers or product managers.
  • Provided status updates to keep upper management informed and to reach goals.
  • Delegated and prioritized tasks and initiated timeframes for when tasks had to be completed.
  • Analyzed software that was not performing to expectations and recommended techniques for improvements.

Operation Manager - SKY Italia

Amdocs DVCI
Pune
03.2020 - 11.2022
  • Managing Operations for Sky Italy customer on Amdocs kenan Billing platform
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Implemented new technologies to streamline operations, reduce costs, and improve customer service.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Analyzed business performance data and forecasted business results for upper management.

Sr.Software Support Developer - Jersey Telecom

Amdocs Cyprus
Limassol
02.2018 - 03.2022
  • Managed Customer Billing KPI and SLA's for client Jersey Telecom on Amdocs Comverse one ( C1 ) platform including C1 real time billing and charging maintenance .
  • Identified opportunities for data optimization and automation of processes.
  • Utilized defect management tools such as JIRA to document, track, and report on all bugs found during testing activities.
  • Utilized tools such as JIRA for defect tracking, Jenkins for CI and CD pipelines, GitLab for source code management.
  • Managed bug tracking systems such as JIRA and Bugzilla throughout the product life cycle.
  • Tracked requests for help desk tickets using a ticketing system such as ServiceNow or JIRA.
  • Provided technical consultation on database design, development, performance tuning, scalability, and security.

Development Group Lead

Amdocs CMI
Champaign
10.2013 - 02.2018
  • Managed new requirement, Solution and development of Solution for Customer T-Mobile on Amdocs Compact Charging ( ACC) product for wholesale T-Mobile Billing solution.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.
  • Achieved cost-savings by developing functional solutions to problems.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Performed data migration from legacy systems to new implementations.
  • Developed ETL mappings using Informatica PowerCenter to extract, transform and load data into the target databases.
  • Analyzed business requirements into technical requirements for reporting and visualizations, data models and databases.
  • Generated daily, monthly and annual reports to address short- or long-term business intelligence questions.
  • Provided detailed source analysis and data mappings and transformations for development and implementation.

Sr.Subject Matter Expert

Amdocs DVCI
Pune
08.2007 - 10.2013
  • Managed Migration for Asian Clients Excelcom , Astro for Migration from varoius Amdocs legacy platforms ABP, CRM , OMS (v 5 or less ) to target platforms ABP, CRM, OMS, EPC products (v7.5 or above)
  • Analyzed source and target systems to identify data elements, dependencies, and migration requirements.
  • Developed data mapping documents for the migration process between source and target systems.
  • Performed unit testing of migrated data to ensure accuracy of results.
  • Created SQL scripts to extract source system data into staging tables and load into target system tables.
  • Identified gaps in existing processes and developed solutions to improve accuracy of data migration tasks.
  • Utilized ETL tools such as Informatica Powercenter for efficient extraction, transformation and loading of large volumes of data from various sources into a single database.
  • Monitored progress of the entire migration process on a daily basis and reported findings to project leads and managers regularly.
  • Documented all aspects of the Data Migration process including design specifications, test plans, runbooks, in accordance with standards set by management or industry regulations.
  • Conducted performance tuning activities on databases post-migration in order to optimize query execution times and resource utilization levels across multiple environments.
  • Resolved complex issues related to source-to-target mappings through effective problem solving techniques.
  • Worked closely with software developers and architects during application deployments to ensure smooth transition between new and legacy systems.

Education

Bachelor of Engineering - Information Technology

K.J. Somaiya College of Engineering
Mumbai
07-2007

Diploma - Computer Technology

Vivekanand Education Society Polytechnic ( VESP)
Mumbai
07-2004

Skills

  • Technical leadership
  • Software Development
  • Software Architecture
  • Requirements Gathering
  • Performance Optimization
  • Version control
  • Data Modeling
  • Risk Assessment
  • Effective Communication
  • Mentoring and training

Accomplishments

  • Best Performer with the team.
  • Best Team Manager .
  • Migration Achivement award for projects.
  • Customer Appreciation.

Languages

Gujarati
First Language

References

References available upon request.

Timeline

Software Architect- Everything Everywhere (EE BT)

Amdocs DVCI
11.2022 - Current

Operation Manager - SKY Italia

Amdocs DVCI
03.2020 - 11.2022

Sr.Software Support Developer - Jersey Telecom

Amdocs Cyprus
02.2018 - 03.2022

Development Group Lead

Amdocs CMI
10.2013 - 02.2018

Sr.Subject Matter Expert

Amdocs DVCI
08.2007 - 10.2013

Bachelor of Engineering - Information Technology

K.J. Somaiya College of Engineering

Diploma - Computer Technology

Vivekanand Education Society Polytechnic ( VESP)

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Niteesh Ghelani