Nitesh Baliram Mishra
Mumbai
Summary
Specialties: Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
AGM-IT
Vital Laboratories Pvt. Ltd.
05.2022 - Current
- Lead and manage the enterprise IT function with a team comprising the Assistant IT Manager, Senior IT Executives, IT Executives, SPOCs, and CSV Executive, ensuring the delivery of IT services in line with organizational policies and KPIs.
- Drive IT strategy, governance, and infrastructure planning, ensuring high availability, performance, scalability, and cybersecurity compliance across all locations.
- Successfully completed IT audits and remediation activities, strengthening system security posture, and ensuring zero critical vulnerabilities.
- Oversee ERP system administration and governance, including master data management, role-based access control, user authorizations, data integrity, reporting, and system change management.
- Design and implement change management frameworks, including request evaluation, approval workflows, impact analysis, and audit-ready documentation.
- Provided enterprise-wide ERP user support, managed new ERP implementations, enhancements, and developed custom reports to meet business requirements.
- Lead ERP training initiatives, and drive organization-wide adoption through structured user education and process standardization.
- Designed, developed, and maintained dashboards and MIS reports to facilitate data-driven decision-making for senior management.
- Act as Project Lead for multiple digital transformation initiatives, including eCTD, Maintenance Module, Advanced Planning Module, Zing HRMS, E-Lab Application, and Techno Rishi (CLMS, VMS, DDRM, MM).
- Monitor and ensure secure and optimal operation of servers, networks, endpoints, applications, and security systems.
- Established and monitored IT operations reporting, including system health reports, incident trends, helpdesk resolution metrics, and SLA compliance.
- Conduct weekly and monthly management reviews, presenting IT MIS, incident and change reports, and budget vs. Actual analysis, risk highlights, and forward planning.
- Provide functional and technical leadership across core business modules, including Supply Chain, Manufacturing (Inventory, QA, QC, Production), Finance, Maintenance & Engineering, Sales & Distribution, and Export/EXIM.
- Leverage strong technical expertise in server configuration, SQL Server, system integration, and enterprise application support, combined with leadership, communication, and presentation skills.
IT Manager
Group Pharmaceuticals Limited
04.2020 - 04.2022
- Lead and manage the IT department, overseeing infrastructure, applications, ERP systems, and a cross-functional team of IT executives, ERP consultants, SPOCs, and system administrators.
- Plan, build, and maintain secure IT infrastructure, ensuring high availability, performance, and compliance with IT policies and audit requirements.
- Drive IT governance through audits, remediation, access control, asset management, and cybersecurity best practices.
- Act as Project Lead for ERP enhancements and enterprise applications, such as CRM, QMS, and Advanced Planning modules.
- Administrator and support ERP systems, including user roles, master data, reporting, dashboards, change management, and multi-location user support.
- Coordinate with internal stakeholders, external vendors, and offshore teams for system improvements, and timely issue resolution.
- Provide functional and technical support across Supply Chain, Manufacturing, Finance, Sales, Quality, Maintenance, and Field Force operations.
- Monitor IT performance through MIS reporting, helpdesk metrics, incident/change management, and budget tracking.
- Organize ERP trainings and process workshops to improve system adoption and business efficiency.
Project Manager
CCS Asia
05.2018 - 04.2020
- System Analysis, User Training and Support, Customer Service Technical Support and Upgrades Project Development and Presentation.
- Technical/Coding Skills, Server Configuration, SQL Server, Problem-Solving Skills, Teamwork and Leadership, Communication and Presentation Skills.
- Collect requirements, analyze businesses, and execute process workshops.
- Interact with teams of developers, offshore teams then monitor and tune performances.
- Complete study and implementation of Supply Chain Management, Inventory Management, Plant Module and Finance Module.
- Successful completed the Project With BuildSmart ERP in 5 Construction Company.
Project Leader
Progen ERP System Pvt Ltd
01.2014 - 04.2018
- Handled a team of 7 people.
- System Analysis, User Training and Support, Developed Report, Customer Service Technical Support and Upgrades Project Development and Presentation.
- Technical/Coding Skills, Server Configuration, MySQL, Problem-Solving Skills, Teamwork and Leadership, Communication and Presentation Skills.
- Collect requirements, analyze businesses and execute process workshops.
- Interact with teams of developers, offshore teams then monitor and tune performances.
- Complete study and implementation of Supply Chain Management, Manufacturing Process (Inventory, Quality Assurance, Quality Control and Production), Finance Module, Maintenance or Engineering Module, Sales and Distribution and Field Force Management.
Education
Bachelor of Science - Information Technology
University of Mumbai
Mumbai06-2013
H.S.C. -
Patuck College
Mumbai01.2009
S. S. C -
Patuck Technical High School
Mumbai01.2007
Skills
- ERP specialist
- Team leadership
- Mis report
- Data analysis
- IT infrastructure management
- Cloud technologies
- IT operations management
- IT project management
- Database (MySQL and MS SQL Server)
- Virtualization and consolidation
- Office 365
- Microsoft office
- Multitasking
- Excellent communication
- digital transformation
- IT governance
- IT strategy
- ERP system administration
- cybersecurity compliance
- project management
Certification
- Cyber Security Fundamentals
- Deeply Practical Project Management
- Power BI Tool
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Personal Information
Date of Birth: 19/01/1992
Languages
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Marathi
Proficient (C2)
C2
Timeline
AGM-IT
Vital Laboratories Pvt. Ltd.
05.2022 - Current
IT Manager
Group Pharmaceuticals Limited
04.2020 - 04.2022
Project Manager
CCS Asia
05.2018 - 04.2020
Project Leader
Progen ERP System Pvt Ltd
01.2014 - 04.2018
Bachelor of Science - Information Technology
University of Mumbai
H.S.C. -
Patuck College
S. S. C -
Patuck Technical High School