Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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NITESH CHANGANI

NITESH CHANGANI

DISTRICT MANAGER
Mumbai,

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

13
13
years of professional experience
6
6
years of post-secondary education

Work History

District Manager

Estee Lauder Companies
Mumbai
01.2020 - Current
  • Managing Sales and Operations for multiple brands viz. MAC, Estee Lauder, Clinique, Bobbi Brown, Smashbox, Too Faced, Jo Malone London, Tom Ford, GlamGlow, Aveda and The Ordinary
  • Managing Business turnover of over 48 crores (USD 6 mn) annually across three retailers with a team size of 100+
  • Executes the retail Sales strategy by district, by brand and by store
  • Develops and executes top door strategy in conjunction with Regional Sales Manager and Commercial Director
  • Monitors the FSF / SMC channel performance, taking actions when needed, in collaboration with retail and brand teams
  • Manages and Motivates the Store Managers and Counter Managers and Implement strategies to ensure targets are achieved and wherever possible exceeded
  • Monitors key success metrics: sales, conversion, AST, Productivity, data collection, etc
  • Sets the tone for excellence in execution in all field staff, actively role modelling effective selling techniques and driving expectations of delivery of a strong service and selling culture across span of control
  • Double hatted with responsibility of Brand SPOC for Smashbox (SBX) and Too Faced, review Pan India Performance, planning and execution of Trade offer and coordination with retailers on smooth execution

Senior Store Manager

Estee Lauder Companies
Mumbai
08.2018 - 01.2020
  • Responsible for handling multiple outlets of Specialty Multi Channels like Sephora and Nykaa luxe for Bobbi Brown and Jo Malone London
  • Managing sales and operations for West and South of India for Sephora channel for first year
  • Accountable for managing and ordering of inventory as per region requirement
  • Ensuring right mix of business to fulfill market demand
  • Analyzing the slow-moving category and formulating strategy to help in maximum sell through
  • Motivating and mentoring team members and getting the best out of them
  • Ability to handle multiple outlets and a larger team, have good people management skills
  • Believe in developing and nurturing talent
  • Achieved 104% of H1 target and 109% of Q2 target for Bobbi Brown for West Region (SMC)
  • Ability to coordinate and cooperate with retailers, ensure maximum support and successful objection handling
  • Successfully executed some new launches and brand campaigns like CLL, SLWWF, Festive Shades, etc. across multi channels
  • Conducted periodic refresher trainings with brand staff and provided training to retail generic staff at new locations
  • Weekly business review calls with team to understand the opportunities across the region
  • Been a part of new store opening and responsible for merchandising as per brand VM guidelines
  • Handled Pan India operations for Bobbi Brown and Jo Malone London with Nykaa luxe retailer
  • Inventory Analysis for omni format and liquidation plan for slow moving stocks along with incentive plans
  • Extended support in translating content for www.bobbibrown.in in Local language (Hindi)
  • Forecasting new product launch performance and working closely with product marketing team on sell through analysis.

Store Manager

Bobbi Brown, Estee Lauder Companies
Mumbai
03.2015 - 08.2018
  • Ranked 3rd in EMEA region for an astounding sales turnover
  • Consistently maintained a low shrinkage rate of 0.03%
  • Successfully managing and selling 850+ SKUs on floor
  • Achieved 120% over and above the actual targets for first year of launch

Salon Business Manager

Jean Claude Biguine Salon and Spa
Mumbai
02.2012 - 03.2015
  • Successfully managed a 4-day podium event organized for Bobbi Brown’s visibility
  • Efficiently trained in complete makeup application
  • Preparation of weekly and monthly footfall, services, and products sales reports
  • To manage daily replenishment and complete orders within a deadline in line with sales
  • To drive sales to improve store performance and to ensure the productivity goals are met by contributing towards the management of payroll hours
  • Responsibility of resolving customer issues smoothly without escalations
  • To deliver exceptional customer service and to follow up diligently for a feedback from clients on their purchases which helps in building up customer relationship
  • To allocate new lines on the shop floor and to brief the team on new lines, Achieved the “Outstanding Performer Award” thrice in a span of 2 years
  • Was promoted from a Management Trainee to an Assistant Salon Business Manager to a Salon Business Manager in a span on 26 months
  • Successfully managed a store of 1300 sq.ft and a team of 25
  • Achieved a YoY growth of 29% for the store
  • Successfully doubled the profits from 12% to 24% by improving team productivity and controlling product consumption on floor
  • Consistently maintained a low attrition rate of 5.5% for a span of 2 years
  • Successfully mentored the team for professional growth and moving up the hierarchy
  • Preparation of weekly and monthly footfall, services and products sales reports
  • Supervision of facilities management department
  • Preparation, presentation and implementation of proposals for marketing, strategy, brand awareness and ideas for expansion of brand
  • Preparation, daily update and maintenance of customer database
  • Customer affairs management
  • In-store branding and in-store promotions
  • Planning, stocking and control of inventory
  • Co-branding activities and inter promotion events

Management Intern

Pantaloons, Future Group
Mumbai
05.2011 - 06.2011
  • Worked on a project titled “Retailing at Pantaloons” with Pantaloons Retail India Limited, a Future Group venture
  • Performing the task of handling the internal store operations at Pantaloons in the Ladies Western section
  • Handling the staff and helping them to assist the customers and understanding the customers’ requirements
  • Executing the Customer Loyalty Program in which the strategy was to make every customer a loyal customer
  • Understanding the category of people in the vicinity by performing the catchment analysis
  • Working on the corporate alliances with Pantaloons
  • Participating in the Corporate Social Responsibility (CSR) activity of Pantaloons named “Joy Exchange” in association with an NGO named “GOONJ”

Assistant Business Development Executive

Steno Industries
Mumbai
11.2008 - 02.2010
  • Worked with Steno Industries, which is an exporting firm as a business development executive performing the following responsibilities:
  • Finding the prospective buyers in the African region for bulk orders
  • Negotiating for the best market price with the buyers
  • Maintaining and building client relationship

Assistant Software Engineer

Infosys Technologies Limited
Pune
07.2007 - 10.2008
  • Worked under a project for Isola Group, a preferred laminate supplier to the top performing Printed Circuit Boards (PCB) manufacturers
  • Met the specific functional and regional reporting needs of the business by working on the database with the platform as SAP-Business Warehouse (BW)
  • Assigned with the task of generating reports of the required data with the help of SAP Query Designer
  • Was involved in the data validation activity which was transferred from the client system(R/3)
  • Guiding and motivating the team and integrating team efforts to maximize operational productivity
  • Resolving client’s queries relating to executive dashboards, data validation and development issues
  • Reducing business users time spent in "searching for data"
  • Assigned with the task of testing and preparation of test cases and system documents
  • Core Competencies
  • Trained under the ILI (Infosys Learning Institute) consisting of role based training programs and a global business school for an overall leadership and managerial development
  • The training consisted of self-grooming with respect to Communication skills, Effective Meetings Techniques,
  • Decision making tools, Human Dynamics, Social and Ethical issues in I.T industry, Leadership skills and building and retaining powerful working relationships

Education

MBA - Marketing

Rajiv Gandhi Inst. of Technology Mumbai University
Mumbai
06.2010 - 05.2012

Bachelor of Science - Information Technology

Kishinchand Chellaram College (K.C) Mumbai University
Mumbai
06.2004 - 04.2007

HSC -

Guru Nanak Khalsa College Maharashtra Board
Mumbai
06.2003 - 03.2004

SSC -

Dr. Antonio Da’Silva High School Maharashtra Board
Mumbai
06.2001 - 04.2002

Skills

Leadership skills

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Accomplishments

  • Worked on a project on “Impact of Advertisements” and “Consumer Buying Behavior” in Retail Sector with Hypercity Retail India Ltd
  • Worked on a project on Combi Sales offer with Big Bazaar during the discount season of “Saal Ke Sabse Saste Panch Din” offers
  • Worked with Seva Sahayog Foundation an NGO, for the Seva Fair organised at Mahindra and Mahindra, Mumbai(Kandivali)
  • Worked on a project “Payroll System Management” with InfrasoftTech India Pvt Ltd, Mumbai
  • Member of the Placement Committee at Rajiv Gandhi Institute Of Technology, Andheri
  • Volunteered for Pravaah 2010, an HR – Meet where more than 300 HR Professionals participated at Rajiv Gandhi Institute Of Technology
  • Participated at IDEA SUMMIT at Welingkar Institute of Management, Matunga
  • Volunteered in the IT Festival – Pegasus, 2005 held at K.C College, Churchgate
  • Achieved 1st position in Inter-Collegiate LAN Gaming Event (FIFA 2004) held at Thakur College, Kandivali
  • Achieved 2nd position in Inter-Collegiate Football Event (2005-06) organized by Thakur College, Kandivali

Timeline

District Manager

Estee Lauder Companies
01.2020 - Current

Senior Store Manager

Estee Lauder Companies
08.2018 - 01.2020

Store Manager

Bobbi Brown, Estee Lauder Companies
03.2015 - 08.2018

Salon Business Manager

Jean Claude Biguine Salon and Spa
02.2012 - 03.2015

Management Intern

Pantaloons, Future Group
05.2011 - 06.2011

MBA - Marketing

Rajiv Gandhi Inst. of Technology Mumbai University
06.2010 - 05.2012

Assistant Business Development Executive

Steno Industries
11.2008 - 02.2010

Assistant Software Engineer

Infosys Technologies Limited
07.2007 - 10.2008

Bachelor of Science - Information Technology

Kishinchand Chellaram College (K.C) Mumbai University
06.2004 - 04.2007

HSC -

Guru Nanak Khalsa College Maharashtra Board
06.2003 - 03.2004

SSC -

Dr. Antonio Da’Silva High School Maharashtra Board
06.2001 - 04.2002

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NITESH CHANGANIDISTRICT MANAGER