Nitesh Jadhav
Navi Mumbai
Summary
Highly experienced in managing and resolving escalated customer complaints with a focus on maintaining positive relationships. Showcased ability to turn negative situations into positive outcomes while adhering to company policies. Proven skills in communication, negotiation and problem-solving, coupled with a strong commitment to customer satisfaction. Demonstrated significant contribution towards improving customer relationship management processes in previous roles.
Overview
3
3
years of professional experience
Work History
Assistant Manager of Customer Service
Kotak Mahindra Bank
Thane
09.2023 - Current
Advisor
Q Conneqt Business Solutions
Airoli, Navi Mumbai
09.2021 - 08.2023
- Researched, analyzed, and resolved complex customer inquiries.
- Investigated customer complaints and identified root cause of the issue.
- Monitored ongoing escalations for resolution progress.
- Conducted follow-up calls with customers to ensure satisfactory resolutions were achieved.
- Maintained a high level of quality assurance throughout the escalation process.
Education
BBA - Commerce
Mountain Institute Delhi
Delhi 08-2021
HSC - Commerce
Sanpada College of Commerce And Technology
Sanpada. Vashi08-2018
Skills
- Complaint resolution
- Training and mentoring
- Effective workflow management
- Focused on customer satisfaction
- Customer-focused
- Staffing coordination
- Metric tracking
Languages
English
First Language
Marathi
Proficient
C2
Hindi
Proficient
C2
Timeline
Assistant Manager of Customer Service
Kotak Mahindra Bank
09.2023 - Current
Advisor
Q Conneqt Business Solutions
09.2021 - 08.2023
BBA - Commerce
Mountain Institute Delhi
HSC - Commerce
Sanpada College of Commerce And Technology