Nitesh Jadhav

Detail-oriented Compliance Officer dedicated to improving policies and procedures in all business areas. Hardworking and driven with quality-focused and proactive approach. Bringing Number years of experience in Industry.

To respond or raise customer complaints/issues received on emails, chat or social media(Grievances) and Call Centre and Raise to Stakeholders.

Coordinate and follow up with support teams for resolution of customer request.

To handle escalations at all levels and ensure that the complaint gets resolved rather than getting further escalated.

To ensure that customers do not have to approach senior management for resolution of issues.

Maintain TAT of commitments given to customers.

Maintain the data of escalations which will be required for training needs and analysis for the teams. This data will also be used to analyze the current processes and future process improvements to better customer experience.

Suggest process improvements.