Nitesh Kasarle
Pune
Summary
Dynamic Customer Success Specialist with a proven track record at Maersk Global Service Centre, driving 95%+ contract fulfillment and enhancing key account management. Expert in CRM tools and effective communication, I excel in building stakeholder relationships and implementing revenue growth strategies in the UAE market.
Overview
9
9
years of professional experience
Work History
Customer Success Specialist
Maersk Global Service Centre
11.2022 - Current
- Supported Maersk’s frontline sales in managing key FMCG and retail accounts for the UAE region.
- Oversaw service contract lifecycle from pricing, negotiation to execution, ensuring 95%+ contract fulfillment.
- Worked cross-functionally with global teams to optimize pricing, network coverage, and service reliability.
- Provided backend support for onboarding new clients and responding to RFQs/RFIs.
Sr. Executive Sales
BLUE DART EXPRESS LTD
07.2018 - 06.2021
- Achieved 127% revenue growth in assigned territory by targeting new business channels.
- Consistently ranked in the Top 10 sales performers nationwide; stood at 5th position for four consecutive quarters
- Built long-term B2B customer relationships and drove account renewals.
Territory Sales Officer
TCI EXPRESS LTD
05.2017 - 06.2018
Recognized as "Best Sales Officer" for three consecutive quarters (Peenya Industrial Area, Bangalore).
- Generated leads through cold-calling and digital outreach, increasing brand awareness in target markets.
- Refined customer experience by implementing feedback loops, enhancing satisfaction and loyalty.
Education
MBA - International Business Management
MIT School of Management
Pune, India06-2017
BBA - Business Administration
PVG College of Science, Commerce & Arts
Nashik, India05-2014
Skills
- Customer Success & Retention
- Customer Relationship Management
- Customer Engagement Strategy
- Customer Value Optimization
- Sales support
- Account management
- Revenue growth strategies
- Service Contract Management
- CRM tools
- Cross-functional collaboration
- Stakeholder relationship building
- Effective communication
Accomplishments
- Awarded the Star Award for delivering exceptional performance and consistently exceeding expectations in Q3 (2026) - Maersk
- Top 5 Sales Performer Nationwide – Blue Dart Express Ltd
- 127% Revenue Growth Award – Blue Dart Express Ltd
- Best Territory Sales Officer, 3 Quarters – TCI Express Ltd
Personal Information
Title: Customer Success Partner
Languages
- English
- Hindi
- Marathi
Hobbies and Interests
- Reading
- Debate
- Writing
- leadership
Timeline
Customer Success Specialist
Maersk Global Service Centre
11.2022 - Current
Sr. Executive Sales
BLUE DART EXPRESS LTD
07.2018 - 06.2021
Territory Sales Officer
TCI EXPRESS LTD
05.2017 - 06.2018
MBA - International Business Management
MIT School of Management
BBA - Business Administration
PVG College of Science, Commerce & Arts