MS Office
Nitesh Keni
Operations Leader - Sport's & Live Events
Malad (West), Mumbai
Summary
Forward-thinking Operations Specialist bringing 12 years of expertise in Operations - Live Events & Sports for Production & Ticketing sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in MicroSoft Office and JIRA.
Overview
13
13
years of professional experience
1
1
Certification
1
1
Language
Work History
Team Leader
BookMyShow
10.2016 - 03.2021
- Events and Operations
- ( On-ground Customer Support)
- On the Job Activities Include:, In-charge of Various large/Small, indoor outdoor events such as IPL, ISL, SUNBURN FESTIVAL, FOOD FESTIVALS, Government events, Theatre plays
- Client management – Coordinating, communication & reporting to clients
- Team Management – Managing a team of 12 highly skilled employees
- Training them to handle crowed in the venues
- Training promoters on ground to handle IT equipment’s
- Customer Care – On-ground customer care was the essential part of my service in the company, the idea was to assist customer since a person booked a ticket still he reaches to the seat
- Inventory Management – Making the precise list of the required inventory for the event to save maximum cost on inventory transportation
- Event Profile - Managing the box office, ground operations, Gate Operations, Food and beverages.
Zonal Manager
J. Walter Thompson, JWT
08.2015 - 05.2016
- West & South
- Creativity has the power to transform human behavior “This is the core belief of what we call 'Human Kind'
- It's not about advertising, or brand propositions, or selling products
- It's about people and purpose
- It's an approach to marketing that serves true human needs, not the other way around
- That's why everything we do for brands is designed with a human purpose in mind
- A brand without purpose is one that will never be understood or embraced by people”
- On the Job Activities Include:
- Working as Manager (Events & Activations) –: In-charge of Exide First Project for West & South (india), also working with ITC, TATA steel, Hindustan Uniliver, Flipcart etc
- Client management – Coordinating, communication & reporting to clients
- Team Management – Managing 4 teams of over 35 people and office staff for effective activity in market
- Providing Training & guidance to on field Spokes
- Activity management – Managing salaries and pay-outs for the FC’s and ZPC also sharing concerns with team lease and on-events Consultancy.
ADVISOR, Senior Executive - Advisor Revenue
Mumbai
12.2012 - 08.2015
- Responsible for auditing bill of each bill cycle
- Stop revenue leakage
- Highlight any errors which may impact the customer and the business
- Audit of interactions, cases & Service Orders raised by contact center
- Applying credit charge if is customer eligible
- Complete the targets in given period of time
Tech Mahindra Business Services Ltd
08.2008 - 08.2015
- Hutchison 3Global Services
- On the Job Activities Include
Junior Executive
12.2012 - 12.2012
- Port out & Port In of the Customer
- Cross check the charges applied by contact center advisor to stop revenue loss for business
- Calculate and apply correct charge
- Action cases raised by the contact center within SLA
- Making Contact Centre report
Associate-Customer Service Billing
08.2008 - 12.2010
- Taking inbound calls and providing complete resolution on account regarding queries on bills
- Process the Change Price Plan, Activating add-ons
Education
Bachelor of Commerce -
K. G Mittal College
School - undefined
D.A.V High School
Skills
Key performance indicators
Employee Evaluation
Cash Handling
Client Service
Performance improvement
Daily workflow improvement
Technical Support
Staff education and training
Complaint resolution
MS Office
Training and Development
Self-Motivated
Clerical Support
Teamwork and Collaboration
Accomplishments
- Collaborated with team of 250 in the development of Indian Premier League
- Leader of End to End Ticketing Ops in Sports and Live Entertainment
Additional Information
My main objective is to deliver the best of my artistic and visualization skills so as to promote my organization and work in challenging, competitive environment to enhance my knowledge and skills in the Advertising & multimedia field.
Software
Certification
Certified MS Office, Tech Mahindra - 2012 to 2015
Interests
Gio Politics, Local Politics, Reginal issues, Cricket, Defense, Social Media
Timeline
Team Leader
BookMyShow
10.2016 - 03.2021
Zonal Manager
J. Walter Thompson, JWT
08.2015 - 05.2016
ADVISOR, Senior Executive - Advisor Revenue
12.2012 - 08.2015
Junior Executive
12.2012 - 12.2012
Certified MS Office, Tech Mahindra - 2012 to 2015
06-2012
Tech Mahindra Business Services Ltd
08.2008 - 08.2015
Associate-Customer Service Billing
08.2008 - 12.2010
Bachelor of Commerce -
K. G Mittal College
School - undefined
D.A.V High School