Nitesh Kharat
Pune
Summary
With over 8 years of experience in the domestic call center industry and more than 2 years specializing in insurance, I have developed a strong foundation in customer service, problem-solving. My expertise includes handling high-volume calls, resolving customer queries efficiently, and providing tailored insurance solutions. I am adept at using CRM software and have a proven track record of meeting and exceeding performance targets. My goal is to leverage my skills and experience to contribute to a dynamic team and drive customer satisfaction and business growth.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
WNS Global Services
07.2022 - Current
Processed policy amendments, and provide policy related information. Addressed and resolved customer inquiries and issues promptly, maintaining a high level of customer service.
Customer Service Representative
Startek Pvt. Ltd.
11.2018 - 07.2022
Responded to customer inquiries via email, providing timely and accurate information to resolve issues and enhance customer satisfaction. Managed and resolved customer complaints by identifying problems, troubleshooting, and providing effective solutions. Maintained detailed records of customer interactions, ensuring accurate documentation and follow-up. Collaborated with other departments to escalate and resolve complex issues, ensuring a seamless customer experience.
Customer Service Representative
Tech Mahindra Ltd.
04.2018 - 10.2018
Responded to customer inquiries via phone, Troubleshot customer issues and provided support to Vi user. Resolved customer complaints and escalated issues to appropriate departments.
Customer Service Representative
Intelenet Global Services Pvt. Ltd
03.2017 - 08.2017
Responded to customer inquiries via phone, Troubleshot customer issues and provided support to Vi user. Resolved customer complaints and escalated issues to appropriate departments.
Education
B.A. -
YCMOU, Nashik
11.2015
MSCIT -
MSBTE
05.2012
HSC -
Amravati
02.2010
SSC -
Amravati
03.2008
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Claims Processing
- Policy Analysis
Languages
Marathi, Hindi & English
Personal Information
- Date of Birth: 12/16/91
- Gender: Male
- Marital Status: Married
Hobbies and Interests
Make New Friends, Chatting, Watching TV & Play Cricket
Disclaimer
I hereby declare that all the information given above is true and correct to the best of my knowledge.
Timeline
Customer Service Representative
WNS Global Services
07.2022 - Current
Customer Service Representative
Startek Pvt. Ltd.
11.2018 - 07.2022
Customer Service Representative
Tech Mahindra Ltd.
04.2018 - 10.2018
Customer Service Representative
Intelenet Global Services Pvt. Ltd
03.2017 - 08.2017
MSCIT -
MSBTE
HSC -
Amravati
SSC -
Amravati
B.A. -
YCMOU, Nashik
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