Nitesh Kumar
Pune
Summary
Results-driven Telecom Solution Architect and Product Owner with over 11 years of experience in end-to-end solution design, business analysis, and digital transformation for Tier-1 telecom operators. Specialized in Amdocs CES BSS Suite, Netcracker CPQ, TMF APIs, and microservices-based architecture. Proven ability to translate complex business needs into scalable, efficient technical solutions across CRM, Order Management, Billing, and Fulfillment systems. Skilled in agile methodologies, stakeholder engagement, and driving delivery excellence across multinational, cross-functional teams. Hands-on experience working onsite with leading telecom clients such as, Telstra, SingTel, and Nuuday, delivering mission-critical platforms and API-based integrations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Product Owner | Solution Architect
Amdocs Development Centre India LLP, Pune
07.2024 - Current
- Client : PLDT
- Facilitated discovery sessions and led requirement gathering to extract stakeholder inputs.
- Conducted backlog refinement to prioritize tasks and enhance visibility on upcoming work.
- Created and managed integration specifications to optimize integration processes.
- Defined epics, features, and user stories in Jira for effective project management.
- Designed comprehensive solution for FTTX rollout.
- Established integration approach for multiple systems to ensure compatibility.
- Acted as solution designer to oversee third-party integration and maintain standards.
Product Owner | Solution Architect
NetCracker Technology Solutions
Pune
09.2022 - 06.2024
- Led digital transformation project for Nuuday, enhancing technological capabilities and customer experience.
- Implemented digital tools to streamline operations and boost efficiency.
- Introduced advanced digital interfaces, personalizing services to elevate customer experience.
- Acted as Solution Architect, ensuring successful Netcracker CPQ integration with third-party systems.
- Collaborated with Nuuday Business to gather requirements and manage backlog effectively.
- Oversaw Order Capture, CPQ, and Order Handling, ensuring timely deliverables.
- Conducted comprehensive requirement gathering sessions, providing precise effort estimations for backlog prioritization.
- Developed system architecture for seamless external integration, enhancing operational efficiency.
Product Owner
Amdocs Development Centre India LLP, Pune
Pune
12.2021 - 08.2022
- Worked in the Digital Transformation Project for Telstra Group Limited, leading to a significant improvement in operational efficiency and customer experience.
- Analyzed customer requirements in order to develop solutions that meet their needs.
- Defined technical integration strategy and developed integration plans.
Product Owner
Amdocs Development Centre India LLP, Pune
Pune
05.2019 - 11.2021
- Spearheaded Digital Transformation Project as Order Handling and Order Capture Product Owner at PT XL Axiata Tbk.
- Drove initiatives to enhance operational efficiency within Indonesian telecommunications sector.
- Collaborated with cross-functional teams to ensure successful project implementation and delivery.
- Monitored project progress, aligning outcomes with strategic business objectives.
- Facilitated backlog grooming sessions with internal applications and stakeholders.
- Analyzed technical requirements, translating them into actionable features for release planning.
- Conducted effort analysis for each feature/change request, supporting technical team during iterations.
- Presented client demos during iterations to illustrate progress and gather feedback.
Product Owner
Amdocs Developpent Centre India LLP, Pune
Pune
06.2015 - 04.2019
- Led SingTel to achieve top service provider status in Singapore's market.
- Spearheaded Sprint Project to modernize legacy systems using Amdocs applications.
- Oversaw all phases of Amdocs OMS as Product Owner, ensuring successful implementation and launch.
- Facilitated backlog grooming sessions with stakeholders to prioritize project tasks and features.
- Analyzed technical requirements, translating them into actionable features for release planning.
- Conducted effort analysis for features, providing support to technical teams during iterations.
- Presented client demos each iteration to showcase progress and gather feedback effectively.
- Developed comprehensive interface specifications and conducted Impact Assessments for change requests.
Product Owner
Amdocs Developpent Centre India LLP, Pune
Pune
02.2015 - 05.2015
- Led Amdocs OMS product ownership at Optus , a prominent telecommunications firm in Macquarie Park.
- Oversaw Amdocs OMS product management at Optus, a key player in Northern Sydney's telecom sector.
Product Owner
Amdocs Developpent Centre India LLP, Pune
01.2014 - 01.2015
- Spearheaded ownership of Amdocs OMS and Amdocs CRM products at CT Montenegro.
- Oversaw development and implementation of Amdocs OMS and Amdocs CRM solutions.
- Delivered strategic direction for product enhancements at leading service provider in Montenegro.
Software Developer
Amdocs Developpent Centre India LLP, Pune
Pune
06.2013 - 12.2013
- Designed and implemented small functionalities for the Ordering Management System.
- Contributed to an R&D project at Amdocs focused on future aspects of the Telecom Domain.
Education
MCA - Computers
Birla Institute of Technology
Ranchi 01.2013
BCA - Computers
Ranchi University
Ranchi01.2010
Skills
- Business Analyst
- Requirement Gathering
- GAP Analysis
- MySQL
- AWS
- Confluence
- Business Analysis
- Data Reporting
- Product Roadmap
- Technical Writing
- User Stories
- Detail Design
- TMF
- Effort Estimation
- CPQ Cloud
- Order Management
- Solution Design
- Telecom BSS
- JIRA
- Blueprint
- Rest
- WSDL
- SOAP
- Microservices
- ETOM
- Epic
- Feature Writing
- Interface Design
- Amdocs CRM
- Java Fundamentals
- Solution Architecting
- Defect Analysis
- Handover
- Product Demo
- Project Planning
- Order Handling
- Swagger
- Postman
- Microservices Architecture
- API Design & Specification
- System Design
- Integration specifications
- System architecture
- Cross-team collaboration
Certification
- Cognizant Certified Student, 07/01/24
- IBM Certified Web Developer, 07/01/24
- NeTech Certified Network Professional, 07/01/24
- Certified SAFe 6 Product Owner / Product Manager, 07/01/24
Timeline
Product Owner | Solution Architect
Amdocs Development Centre India LLP, Pune
07.2024 - Current
Product Owner | Solution Architect
NetCracker Technology Solutions
09.2022 - 06.2024
Product Owner
Amdocs Development Centre India LLP, Pune
12.2021 - 08.2022
Product Owner
Amdocs Development Centre India LLP, Pune
05.2019 - 11.2021
Product Owner
Amdocs Developpent Centre India LLP, Pune
06.2015 - 04.2019
Product Owner
Amdocs Developpent Centre India LLP, Pune
02.2015 - 05.2015
Product Owner
Amdocs Developpent Centre India LLP, Pune
01.2014 - 01.2015
Software Developer
Amdocs Developpent Centre India LLP, Pune
06.2013 - 12.2013
MCA - Computers
Birla Institute of Technology
BCA - Computers
Ranchi University
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