Nitesh Kumar Singh
Senior Manager
Lucknow
Summary
A dedicated and enthusiastic business graduate from United Kingdom. Enjoys challenges and learning new skills. Strong leader and problem-solver ,Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
Work History
Senior Manager (Corporate Salary - Sales Manager)
RBL BANK LTD.
07.2022 - Current
- Reporting to Corporate Regional Head with a team of 2 Corporate Salary Relationship Managers (CSRM) and 8 Corporate Salary Relationship Officers (CSRO) within UP Region
- Major key areas are Corporate On-Boarding, Acquisition & Empanelment, Portfolio Management of the given Corporates by increasing the Corporate Salary Book Size Value within UP region
- Responsibilities include business development & to deal in direct business of corporate salary accounts acquisition, cross sell & team handling
- Customer Retention & Cost Efficiency through process, Customer orientation & to put Customer benefit first
- To ensure month on month targets are met and over-achieved individually by each BO and CSRO to ensure the set targets by the central team are met for the Unit as a whole
- To Increase the portfolio base of both Corporates/Preferred and Imperia Customers via fresh acquisitions of accounts including Corporate and Salaried base thereby growing the overall managed customer base
- For business development and review service delivery, visit corporates with senior team members on monthly basis.
Manager (Corporate Salary - Sales Manager)
IDFC FIRST BANK
03.2021 - 06.2022
- Reporting to Corporate Salary-Area Sales Head by Leading a team of 7 Bank Officers (BO) and 3 Corporate Salary Relationship Officers (CSRO) within Lucknow and Kanpur Region
- Major focus Areas of the given role are Corporate On-Boarding, Acquisition & Empanelment
- Portfolio Management of the given Corporates by increasing the Corporate Salary Book Size Value within UP region
- Responsibilities include strategizing Sales Initiatives, Micro Planning and Monitoring Implementation of Sales Enables
- Contributing additional Monthly Sales by developing Bank Officers and Relationship Officers level Sales Activities
- Increase the portfolio base of both Corporates/Preferred and Imperia Customers via fresh acquisitions of accounts including Corporate and Salaried base thereby growing the overall managed customer base by 200%
- Ensured month on month targets are met and over-achieved individually by each BO and CSRO to ensure the set targets by the central team are met for the Unit as a whole
- Training & Guidance of Bank Officers and Relationship Officers so that they can understand business challenges
- Working along with Senior Management to achieve and sustain superior overall performance
- Business Achievement and Development of the team
- Ensuring Best Customer Service Experience to all the Existing, NTB Customers and timely Customer Engagement by arranging Corporate Salary Helpdesk in the portfolio Corporates on weekly basis
- Supervisory Reviews, Audit, Service Quality, Business Generation and Sales Tracking
- Maintaining the Basic Ethics of timely Reporting to Office within the team
- Implementing the GTM strategy of Organization with an end-to-end involvement i.e., Identification of Opportunity areas to Training of Sales Team
- Implemented proper Sales tracking and Sales funnel to avoid loss of business
- Helping the team to Identify Market Gaps and Develop Action plans for expansion of Corporate Salary Business with Lucknow & Kanpur Region
- MIS Reporting, Analysis and Staff Management.
Deputy Manager (Corporate Salary Relationship Manager)
HDFC BANK Ltd.
09.2016 - 03.2021
- To manage an allocated portfolio of profitable corporate salary relationships and their key decision makers to build, deepen and enhance the overall relationship and to grow the business in terms of increasing our wallet share, enhancing the relationship value and increasing cross sell penetration of other products in the corporate base both in number and value
- Responsibilities include New acquisition – To acquire new salary relationships, Business Objectives, To ensure achievement of business targets allocated across all KRAs, To analyse various offers of our Bank against the peer banks and to draw out the best possible offer with salary product team for cross selling, To share the monthly activity planner of the month with local sales team and to review performance at month end with the supervisors, Premier acquisitions, Relationship management, To be the single point of contact for all the corporate key decision makers and to visit all portfolio corporates, To pan out an action plan to source the accounts of senior key officials across HR, Finance, Admins of corporate and Government Authorities, To understand and analyse the corporate needs and provide customised solutions to fulfil the requirements, To cross sell various products of the bank by conducting helpdesk activities including display of banners, posters, standees, phone-banking kiosks, net banking and digital apps at different corporate premises, For business development and review service delivery, visit corporates with senior team members on monthly basis, Service delivery – To ensure that the employee/customer queries are properly recorded, responded and resolved as per the specific timeline, Resource Management and Productivity, To review and control actual team staffing v/s plan, To supervise the Sales officers/ officers and to brief them about their roles and responsibilities, To ensure that each team member is properly trained and to monitor their performance and productivity.
Manager (Operations)
Grand Press & Publicity Pvt. Ltd.
03.2014 - 04.2016
- Responsibilities include Admin and Staff Management/ Team Handling, Follow-up the routine work within the workplace and report it to the higher management, Business Development, Maximizing sales and Marketing of our business & services, Follow-up with the clients regarding payment, HR work by taking interviews for the new recruits, To make weekly and monthly reports summarizing – performance of the staff, growth of the company, sales and the profit made.
Service Executive (Resourcing Department)
Tesco Plc.
10.2013 - 02.2014
- Responsibilities include General scheduling based on forecasting for call centre (Inbound and outbound), Manpower planning, Real time monitoring of flow of calls, Running Trial Projects in call centre (Reduction in AHT, Reduction of quality error percentage), Cross movement of Agents in various processes as per business needs etc., Providing feedback to the agents based on inbound calls, Generating Daily Adherence Reports for different departments.
Customer Service Manager
Tesco Plc.
10.2011 - 10.2013
- Responsibilities include Taking Inbound and making outbound calls to customers regarding their Grocery Home Shopping Complaints, Also carried out written communication (Emails) with customers on behalf of Tesco, Used to perform gatekeeping for emails department, had to deal with automated response emails and to identify the trends of incoming emails, Generating productivity reports and Taking Escalations on Behalf of Operation Managers.
Auditor
RGIS
04.2011 - 09.2011
- Responsibilities include Inventory Management by counting the stocks in different retail stores across England and Wales in UK.
Education
MBA (Master of Business Administration) -
University of Wales Institute Cardiff
Cardiff, WalesBBA (Bachelor of Business Administration) - undefined
University of Lucknow
Lucknow, IndiaSkills
Customer Service
Team Handling
Business Development
Resource Allocation
Strategic Planning
Talent Development
Employee Development
Self Motivation
Excellent Communication
Relationship Building
Time Management
Problem-solving aptitude
Attention to Detail
Decision-Making
Training and Development
Multitasking Abilities
Problem-solving abilities
Internship
Mx New York Life Insurance, India, 2008, 2008, 30 Days, Have done training in last year of graduation (BBA) as a part of assessment. Completed training in recruitment department, had to recruit suitable policy agents for company based on point system.
Accomplishments
- Sports and Events Officer of UNICEF ON CAMPUS WALES - UWIC. Helped UNICEF raise funds.
- Received multiple Tesco Value Awards.
- Won 1st prize in Emerging Global Leaders Competition at Amity University in 2008.
- Represented school in Badminton and Basketball Competitions.
- Managed an Annual fest of the College during my graduation with other colleagues.
- Had dance performances twice with well renowned Choreographer ‘SHIAMAK DAVAR’ and his troupe on Independence Day.
- Had participated in Republic Day March Past in 2000, 2001 and 2003.
Personal Information
- Father's Name: Veeresh Kumar Singh
- Date of Birth: 06/17/88
Timeline
Senior Manager (Corporate Salary - Sales Manager)
RBL BANK LTD.
07.2022 - Current
Manager (Corporate Salary - Sales Manager)
IDFC FIRST BANK
03.2021 - 06.2022
Deputy Manager (Corporate Salary Relationship Manager)
HDFC BANK Ltd.
09.2016 - 03.2021
Manager (Operations)
Grand Press & Publicity Pvt. Ltd.
03.2014 - 04.2016
Service Executive (Resourcing Department)
Tesco Plc.
10.2013 - 02.2014
Customer Service Manager
Tesco Plc.
10.2011 - 10.2013
Auditor
RGIS
04.2011 - 09.2011
MBA (Master of Business Administration) -
University of Wales Institute Cardiff
BBA (Bachelor of Business Administration) - undefined
University of Lucknow
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