NITESH KUMAR SINGH
Gurgaon
Summary
Experienced IT professional skilled in system troubleshooting, user support, and project management, with a proven track record in IT infrastructure setup, and strategic planning. Proficient in Azure Active Directory and Microsoft Exchange, ready to leverage expertise to enhance operations. Seeking to advance as a Systems Engineer to drive impactful solutions.
Overview
10
10
years of professional experience
Work History
Senior Associate Engineer
KKR
02.2024 - Current
- Played a key role in establishing IT infrastructure for three new KKR offices, coordinating network, security, collaboration tools, and user onboarding for successful Day-1 operations.
- Managing the local team for EUC.
- Led the migration of over 350 users to Windows 11, achieving a smooth rollout with no reported business-impacting issues.
- User administration of user accounts, email exchanges, and mailboxes.
- Creating and managing accounts, security groups, and objects.
- Works on AVD, VMware technologies, to manage user-assigned machines.
- Working on Zoom Admin as the POC for AV-related requirements.
- Supporting and managing DTEN's AV devices.
- Collaborated with IT teams to improve end-user computing processes and workflows.
- Participated in planning sessions for technology upgrades and infrastructure improvements.
- Identified opportunities for streamlining operational costs associated with maintaining end-user computing services.
- Responded to or escalated tickets based on severity and internal policies governing responses.
Lead Engineer
GUARDIAN LIFE
04.2020 - 01.2024
- Works on Citrix & VMware Virtual Desktop, AVD and AWS (Amazon Workspace).
- Managing Team of EUC- India locations.
- Configure, deploy, maintain, troubleshoot, and support computer workstations, Laptops, Printers, mobile devices, phones, and telecommunications equipment.
- Diagnose and resolve nonrecurring problems associated with application software and operating systems, determine the source of problems, and classify their level, priority, and nature.
- Create, replicate, and assign rights of Shared Folder
- Troubleshoot all Microsoft products including - Microsoft Active Directory, OWA, MS Teams.
- Working on Support Ticket, Call Center Technologies (Genesys) and Knowledge Base Systems
- Working with other administrators and engineers of Exchange, Wintel, JAMF, Network and Security to perform system changes and troubleshooting.
- Managing users, groups in Active Directories.
- Works on Polycom Group Series (Real Presence group 500), Zoom rooms(DTENS)
- Handling and troubleshooting of Polycom devices which are used in Conference room & VC Unit.
- Works on Digital Media Players which are used for displaying the contents on big screens.
- Production Support of multiple systems and ensuring that resolved within SLA.
- Coordinate internally and externally support groups/vendors resources for resolving different production issues.
- Attending Bridge/ Change call to work proactively on issues.
- Administration of on-premises Active directory (creation of AD user, groups, account unlocked, password change/reset and Group policy.
- Network and Shared Printers Installation.
- Resolve Printer installation and sharing related issues (Network /Local Printer).
- Resolve e-mail related issue (Outlook, MS Outlook,) Mail & Backup and Restore
- Worked on outage restoration calls to access application impact, notify the business, and restore system issues.
- Worked on Patch Management by using SCCM.
IT Support Specialist
NTT DATA
09.2017 - 04.2020
- Here I have performed multiple roles like L2 Engineer or as a team lead according to companies needs and requirements.
- Perform responsibilities of reporting outages and document events in accordance with established procedure
- Administration and migration of office 365 Admin Center with on-premises Server, and manage user, group, Roles, Security, Compliance, Azure AD, Exchange, SharePoint, Teams, and OneDrive.
- Administration & Troubleshooting Mailbox, Create New mailbox, Shared mailbox, DL, Mail Queue, Mail Flow related issue.
- Administration & Troubleshooting OneDrive, SharePoint.
- Creating user and mail Ids, mail forwarding, storage quota, creating mailbox, DL, troubleshooting and any kind of task related to email and, IP or DNS Whitelist & Blacklist.
- Knowledge of protocols DNS, DHCP, SMTP.
- Knowledge of manageable and non-manageable switches.
- Troubleshooting and handling routers and broad bands queries.
- Installation and configuration SEP (Symantec endpoint protection) as well SEE (Symantec endpoint encryption).
- Email configuration through Intune App on Android and IOS devices.
- Installation and configuration Trend Micro Office Scan Agent.
- Image installation and configuration as well as Data Migration.
- Installation and configuration of UD Agent.
- Troubleshoot network related issue and work on Cisco Nac Agent.
- Knowledge of remote tools Team Viewer, Amy Admin, Any desk, RDP. Cisco Jabber.
- Works on Windows XP/7/8/10, Ubuntu/MAC IOS.
System Engineer
NITYO InfoTech Services Pvt. Ltd
06.2016 - 09.2017
- Install Computer software and hardware on desktops to keep versions up to date.
- Provide the telephony support, remote support using following software (RDP, Team Viewer) to the Singapore Client.
- Configure antivirus software to fully protect IT environment.
- Monitor the performance of the computer systems and address issues as they arise.
- Provide technical support for software reconfigurations to aid in function customization.
- Installed or advised installation of upgrades to prevent malfunctioning.
- Network with LAN/WAN and active directory for continuous company connection.
- Handling basic tasks like installation, configuration, and maintenance of hardware servers.
- Generating tickets and aligning Engineers of Concerned Team to solve the issue encountered if issue is not resolve from our end.
- I have worked with Dell, HP, IBM, Panasonic, Team Computers, UB/USL, DBS Bank, Kotak Mahindra Bank, HDFC Bank, IDFC Bank, Viacom 18, ZEE TV, Emerson Group, HPCL, Britannia, Hindustan Unilever, Times of India, FCB Ulka, Gemalto on a client site.
Education
B. Tech (EC) -
PCCS
GR. NOIDA01.2013
A.I.S.S.E. -
K V NAINI
ALLAHABAD01.2008
A.I.S.S.E. -
K V PULGAON
NAGPUR01.2006
Skills
- User administration
- Virtual desktop management
- Troubleshooting hardware
- Active Directory management
- AVD configuration
- Cloud services deployment
- End-user computing support
- Team leadership
- Collaboration with IT teams
- Project management
- ITIL best practices
- End-user support
- Identity and Access management
- Azure active directory
- Ticket escalation management
- AV device support
- IT infrastructure
- Zoom
- AWS and Azure
Accomplishments
- Participated in various cultural events at school
- Playing at District level for Inter-school cricket tournament
- Participated in Sanskrit Gyan Pariksha and Achieved 2nd rank in college
Projects
Density based Traffic signal, It is an interfacing environment under which signal works on the density with four signals, has been interfaced with a more traffic on the signal gets some extra time for green signal.
Personal Information
- Father's Name: B K SINGH
- Date of Birth: 06/03/91
- Gender: Male
- Nationality: Indian
Timeline
Senior Associate Engineer
KKR
02.2024 - Current
Lead Engineer
GUARDIAN LIFE
04.2020 - 01.2024
IT Support Specialist
NTT DATA
09.2017 - 04.2020
System Engineer
NITYO InfoTech Services Pvt. Ltd
06.2016 - 09.2017
B. Tech (EC) -
PCCS
A.I.S.S.E. -
K V NAINI
A.I.S.S.E. -
K V PULGAON