Nitesh Mahadik
Mumbai
Summary
I possess a wide range of skills in systems installation, configuration, upgrading, and maintenance. I have 6.2 years of experience working across several different platforms, such as Windows. I am committed to finding innovative solutions to a variety of IT problems, such as Hardware, and software technical troubleshooting. I can offer your organization exemplary support with network administration, effective project management, and increased system performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Executive - L2 Concierge (Course content)
Whitehat Education Technology Private Limited
Mumbai
06.2020
- Working on chats process for answering customer’s doubts related to any curriculum query/technical query using zendesk/Salesforce
- Handling customer queries related to course content for coding, math, arts and music on chat in CRM tools like zendesk and Salesforce
- Raising the tickets to the concerned team through zendesk/Salesforce for particular issues
- Providing solutions to teacher’s/student for the issues related to course technical issues for maths, arts and music
- Providing information to customers or teachers related to the curriculum for coding, math, arts, and music
- Providing immediate solutions to the teachers by joining the live session if there are any technical issues related the class
- Updating student’s grade/course after confirming with the parents
- Providing information to the customer/student related to new competition / new launch
- Handling queries related to student’s dashboard and escalate it to the support team and provided them resolution
- Maintaining students technical issues data in excel for further check by backend team.
Senior Analyst
HCL technologies
Mumbai
04.2020 - 06.2020
- Supported customers by answering questions and guiding end-use.
- Identified improvement opportunities to effectively meet customer and business needs.
- Coordinated installation of updated computer programs and systems.
- Tested newly installed programs and applications to validate operability.
Executive
63Moons Technologies Ltd
Mumbai
11.2019 - 03.2020
- Doing BOD process on presales servers for marketing team using ODIN application
- Installing Backoffice and Trading Related Software
- Download all Exchange Required files From Respective Exchange Using WSFTP (NSE, BSE, MCX, NCDEX)
- Monitoring ODIN manager for smooth trading
- Preparing daily checklists for bod process and sending to respective team for verification
- If any exchange got logged off co-ordinate with exchange or lease Line Provider for troubleshoot problem
- Restart application and web services in morning before Trading market start as per vendor document
- Co-ordinate with customer for shrink database if file size exceed
- Managing database from SQL: Backup and Restoration
- Troubleshooting customer problem about ODIN Diet and ODIN Client, e.g Fresh Installation, broadcast issue, chart issue, login issue etc by taking remote on team-viewer or any desk
- Participate in mock trading and upgrade exchanges application version if available.
Application support Engineer
Netpro Infotech
Mumbai
04.2018 - 11.2019
- Doing BOD and EOD process for brokers on ODIN, XHAWKEYE application
- Download all Exchange Required files From Respective Exchange Using WSFTP (NSE, BSE, MCX, NCDEX)
- Monitoring ODIN manager for smooth trading
- If any exchange got logged off co-ordinate with exchange or lease Line Provider for troubleshoot problem
- Participate in mock trading and upgrade exchanges application version if available
- Coordinating with financial technology for ODIN application issue
- Taking database backup on daily basis by MS SQL
- Restart application and web services in morning before Trading market start as per vendor document
- Co-ordinate with FT for shrink database if file size exceed
- Verify all application and services on server before market start
- Troubleshooting network in LAN and WAN
- Daily checking of leas line’s working properly or not
- Giving Support to remote end customers about network connection (VSAT, LEASLINE) as well as software of ODIN used for trading purpose
- Installing Backoffice and Trading Related Software
- Managing database from SQL: Backup and Restoration
- Troubleshooting customer problem about ODIN Diet and ODIN Client, e.g., Fresh Installation, broadcast issue, chart issue, login issue etc
- By taking remote on TeamViewer or any desk.
Technical support engineer -L1
Embee software technologies
Mumbai
07.2014 - 05.2015
- Installation of IIFL company application on use system through remote session or through kasaya tool
- Updation of application, application patches, exe on user system through remote session
- Providing Level 1 support to the pan India users
- Assigning user’s Application issues to the next level team
- Guiding user on call or mail for their issue resolving
- Updating the issues of the users not resolved call to the concern team or department.
Education
S.S.C -
Maharashtra State Board
H.S.C -
Mumbai University
B.sc.IT -
Mumbai University
Skills
- Computers
- Networking systems
- Problem-solving
- Operating systems
- Windows
- Microsoft office
- DHCP
- Networks
- Printers
- Laptops
- Customer Service
- Community Relations
- Excellent Multitasking
Personal Information
Date of Birth: 08/04/92
Languages
English, Hindi and Marathi
Languages
German
First Language
English
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Certification
- Diploma in Computer Hardware & Networking: - IDEMI INSTITUE
Timeline
Executive - L2 Concierge (Course content)
Whitehat Education Technology Private Limited
06.2020
Senior Analyst
HCL technologies
04.2020 - 06.2020
Executive
63Moons Technologies Ltd
11.2019 - 03.2020
Application support Engineer
Netpro Infotech
04.2018 - 11.2019
Technical support engineer -L1
Embee software technologies
07.2014 - 05.2015
S.S.C -
Maharashtra State Board
H.S.C -
Mumbai University
B.sc.IT -
Mumbai University
- Diploma in Computer Hardware & Networking: - IDEMI INSTITUE
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