Seeking for a challenging position in an organization, where the acquired knowledge on Akamai platform & products along with my overall experience can be utilized towards my professional development and the organiza on.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Site Reliability Engineer II
Akamai Technologies
Bangalore
12.2018 - Current
Leading the team of DDC Specialists for 4 years
Investigating issues with Billing pipelines, Log delivery service and customer reports displayed on LUNA (DDC network)
Create/Update procedures used by NOCC to troubleshoot day to day tasks
Deploying network changes using perforce
Communicating with every stakeholders from AkaTech(Tech-support), AMG(Account management groups) & other customer focused groups to acquire knowledge and resolve customer issues
Attending daily stand-up meetings with engineering teams for product planning
Coordinating with Engineering & PRE groups to solve complex problems.
Performing installs & maintenance across the network - Knowledge on technologies like (DNS, TCP/IP, BGP, NTP, UDP, HTTP) using tools like MTR, Traceroute, H-ping.
Technical Account Manager - Intern
Akamai Technologies
Bangalore
04.2018 - 08.2018
Learn articulation on any given concept, most significantly on Media products
Presenting product knowledge using Whiteboards & PPT
Products covered: Media & Web products
Intern
Akamai Technologies
bangalore
02.2014 - 06.2014
Development and testing of a project named “QA auditing portal” used by the QA engineers to audit NOCC tickets and analyze the historical and current statistics of tickets created
Environment used : PHP, MySQL, CSS, HTML5 +91-9449417972 nnilajgi@akamai.com
Belgaum, Karnataka - 590011 - Provisioning new servers/regions on DDC network.
Education
Computers
RV College of Engineering (VTU)
Bangalore
09.2011 - 06.2014
Computers
Gogte College
Belagavi
08.2009 - 07.2011
Skills
Communication
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Additional Information
Akamai platform knowledge.
End-to-end working knowledge of entire DDC network.
Proficient with Linux environment.
Possess experience working on UMP and perforce tool.
Managing projects, tasks & customer issues using JIRA projects.