Nitesh Panda
IT Business Services Pr. Consultant
Bengaluru,KA
Summary
EXPERTISE IN Cloud Infrastructure - IaaS, PaaS & SaaS Project / Service Delivery Management Service Integration and Management Change / Risk Management Stakeholder Management Technical Consulting Team & People Management Good Prioritization and Delegation Skills Strategic, results-driven IT Leader leader with over 15+ years of experience in Infrastructure and Application management, System integration, Datacenter Operations, migration and Datacenter relocation, Cloud (Enterprise, Public and Private), Remote infrastructure management Support, Disaster recovery, Operational efficiency and Improvement in heterogeneous environment. Proven success in Service Delivery and customer relationship with significant international Exposure in delivering the business and technology solutions to multiple clients from respective culture and region. Highly rated mentorship and people management skills with good business understanding. Expert in developing business solutions as per customer requirements Track record of on-time, on-budget and on-specs project delivery Consistently achieved a high level of service performance Hands-on and participatory approach to team management Equally effective as a leader and key contributor
Overview
19
19
years of professional experience
4
4
years of post-secondary education
7
7
Certificates
Work History
Onwards | IT Business Services Principal Consultant
SAP LABS INDIA PVT. LTD
Bangalore, Karnataka
12.2016 - Current
- Member of SAP Global Cloud Services, Cloud Delivery Engagement organization, responsible for managing interface between Infrastructure Services and externally facing Cloud Delivery units (Managed Cloud, Public Cloud).
- Responsible Manager on Duty to run Cloud Infrastructure service restoration activities to ensure fastest possible restoration in case of service down or degradation.
- Involve all required support teams and manage those ad-hoc assembled teams to achieve restoration target in minimum time.
- Act as single point of contact for all stakeholders involved in restoration effort and closely align with Incident escalations managers from cloud delivery units and consumers of Infrastructure and Platform Service.
- Accountable for communication and technical information roll out to GCS leadership, Mission Critical Center, and stakeholders during and after incident.
- Identify operational and process risks with regard to operational continuity, and drive continuous improvements.
- Evaluate and approve/reject emergency changes to facilitate minimum impact to customers.
- Manage root cause analysis process and write management summaries.
- Achievement:.
- Received CIS Cloud Success Reward & Recognition Program- Monthly 'STEP' award (June 2017).
SENIOR MANAGER
Capgemini
Bengaluru, KA
09.2013 - 12.2016
- Reported to Delivery Manager and lead team of 22 resources for oversight of SunGard Operations (DR As A Service), identifying new engineering opportunities and increasing revenue.
- Lead project meetings, including project kickoff, project status, steering committee, and other project stage gate meetings.
- Accountable to lead team for migrating existing 120 Recovery to Cloud (Server-Replication) portfolio customers from Inmage 7.1 to Azure Site Recovery 8.0.1 (Cloud based Replication Services) hosted on vSphere 5.5 in multi-tenant environment.
- Managed POC on technology/solution, defending design and facilitating sign-off by product engineering group.
- Responsible for delivery of services within SLAs and KPIs.
- Assisted in enhancement of Service Readiness and Assurance checklists.
- Responsible for monitoring replication & failover features, implementing and supporting the customer's DR environment to maintain recovery point objective (RPO) SLA of 30 minutes.
- Responsible for recovery, validation and transitioning of servers to customers within RTO SLA of 4 hours during BCP test / disaster and assisting with post-event failback at client site.
- Spearheaded deployment & support of vCloud-environment based on Vblock reference Architecture on vSphere 5.1, Cisco Nexus, Cisco UCS, EMC VNX and Embrane platforms.
- Supported automation of infrastructure capacity and billing report for customer charge back for subscription-based OpEX model, facilitated client in procuring requisite hardware.
- Developed and implemented, IT technical procedures & runbooks, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
- Leveraged technology, value added processes and tools to provide project portfolio management, resource management, best practices and process, analysis and reporting, and knowledge sharing.
- Managed staff in accordance with organization's policies and applicable legislation.
- Responsibilities included planning, assigning and directing work; appraising performance and guiding professional development; rewarding and disciplining employees; addressing employee relations issues and resolving problems.
- Achievements:.
- Successfully achieved 98% recovery time objective service level agreement (RTO SLA) by recovery, validation and transitioning of servers.
- Received Achiever of the Quarter Award (Feb-Mar 2014) for reducing downtime & increasing server uptime from 70% to 99.99%.
- Managed 70% increment in revenue generation and 100% C-SAT by converting over 90 implementation customers to steady state since Nov 2014.
TECHNICAL SPECIALIST
NTT DATA GLOBAL DELIVERY SERVICES
Bengaluru, KA
12.2010 - 09.2013
- Reported to Vice President and led team of 10 resources (Israel/China/UK) for IT Infrastructure Management, Technical Consulting as well as provide Off-shore Support Service Delivery for national & international clients.
- Managing remote support of Citrix farm, VMware Infrastructure, Backup & Storage and other assets/services for USA based Data Centres of couple of clients.
- Responsible for installation/administration/support of VMware vSphere infrastructure, Citrix Presentation Servers 4.5/XenApp 6, 40 TB of Quantum NAS boxes and services like version upgrade, migration etc.
- Implemented and administered Verdasys Digital Guardian Server v5x for Intellectual Property Data Leakage Prevention.
- Implemented adaptive mail / removable media encryption, application data redaction and trust verification agent of digital guardian for securing data at rest / motion.
- Involved in developing and testing IT disaster recovery plan in conjunction with business continuity plan.
- Provided consulting assistance to site management in development of business continuity plan.
- Supported day-to-day operations of off-shore service delivery (implementation/administration/performance tuning/ enhancements) and reported status on daily\weekly\monthly basis.
- Performed daily team administration routines and periodic people management like annual performance appraisal process for team members.
- Achievement:.
- Received Spot Recognition Award in 2013.
- Reviewed technical documents and collaborated on customized design to achieve process improvement and compliance
SR. SYSTEMS ADMINISTRATOR
FIRST AMERICAN, FADVOS - FICL - CORELOGIC
Bengaluru, KA
11.2008 - 12.2010
- Reported to Operations Manager as individual contributor for Remote Management of organizational USA Data Centre including IT infrastructure, system, network and services support services delivery.
- Managed deployment, administration, configuration and support of virtual environment, active directory, mail services, load balancer, etc.
- Responsible for administration of Citrix XenApp 5 farm hosting various applications, deployed web based applications on IIS 6.0 & Tomcat server and restored virtual machines.
- Involved in back up and restoration of Virtual Machines with VCB and VMware Standalone converter as well as in load balancing of internal and external websites using F5’s BIG-IP v10 hardware load balancers.
- Supported migration of VMware virtual infrastructure environment from ESX 3.5 to ESX 4.0, mailboxes from Exchange 5.5 to Exchange 2003 along with upgrade of Enterprise secure file transfer servers.
- In initial segment of engagement, handled system administration for Credco and provided financial reports to customers.
NETWORK ENGINEER
IONIDEA INFOTECH
Bengaluru, KA
05.2007 - 10.2008
- Reported to IT Manager as individual contributor for configuration/administration of Cisco 1841 Router, Cisco 3560 L3/2960 L2 switches for Telecom Service Provider (Primus Telecommunication) site office at Gurgaon.
- Managed support service delivery of migration of access, VTP/802.1Q trunking encapsulation, inter-Vlan routing in switched environment and implementation of McAfee EPO v4.0 with Virus Scan Enterprise 8.5.
- Responsible for configuration of Exchange 2000 servers, front-end and back-end, Windows 2003 RRAS server and network related systems (DNS/DHCP/WINS/NTP).
- Achievement:.
- Received "Outstanding Performance of the Year" award from Client (Primus Telecom) in 2008.
SR. SYSTEMS ADMINISTRATOR
FICL - FADV ZAPAPP
Bengaluru, KA
11.2005 - 04.2007
- Reported to Operations Manager as individual contributor for Remote Management of organizational USA Data Centre including IT infrastructure, system, network and services support services delivery.
- Managed deployment, administration, configuration and support of virtual environment, active directory, mail services, load balancer, etc.
- Responsible for administration of Citrix XenApp 5 farm hosting various applications, deployed web based applications on IIS 6.0 & Tomcat server and restored virtual machines.
- Involved in back up and restoration of Virtual Machines with VCB and VMware Standalone converter as well as in load balancing of internal and external websites using F5's BIG-IP v10 hardware load balancers.
- Supported migration of VMware virtual infrastructure environment from ESX 3.5 to ESX 4.0, mailboxes from Exchange 5.5 to Exchange 2003 along with upgrade of Enterprise secure file transfer servers.
- In initial segment of engagement, handled system administration for Credco and provided financial reports to customers.
NETWORK ENGINEER
INFOSYS TECHNOLOGIES
12.2004 - 11.2005
CUSTOMER SUPPORT ENGINEER
PC SOLUTIONS INDIA (P) LTD
NEW, DELHI
03.2004 - 12.2004
Education
Bachelor of Engineering - Electronics & Communications
S.M.I.T., Berhampur University
Brahmapur, OR 05.1997 - 08.2001
Skills
Virtualization (VMware)
SDN (VMware NSX )
Remote Access Solution (Citrix XenApp))
Storage Solutions (Quantum DXi6702, EMC VNX 5500)
Directory Service (Windows Active Directory)
Load Balancers (BIG-IP v10 (F5), Citrix Netscaler v10)
Log Management Tool (Splunk 40)
Data Leakage Prevention (Digital Guardian)
Disaster Recovery / Business Continuity
Capacity planning
Mail Server (MS Exchange)
Artificial Intellegence
Machine Learning
Certification
Prince2 (Foundation + Practitioner)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
In the business world, the rearview mirror is always clearer than the windshield.
Warren Buffett
Timeline
Onwards | IT Business Services Principal Consultant
SAP LABS INDIA PVT. LTD
12.2016 - Current
SENIOR MANAGER
Capgemini
09.2013 - 12.2016
TECHNICAL SPECIALIST
NTT DATA GLOBAL DELIVERY SERVICES
12.2010 - 09.2013
SR. SYSTEMS ADMINISTRATOR
FIRST AMERICAN, FADVOS - FICL - CORELOGIC
11.2008 - 12.2010
NETWORK ENGINEER
IONIDEA INFOTECH
05.2007 - 10.2008
SR. SYSTEMS ADMINISTRATOR
FICL - FADV ZAPAPP
11.2005 - 04.2007
NETWORK ENGINEER
INFOSYS TECHNOLOGIES
12.2004 - 11.2005
CUSTOMER SUPPORT ENGINEER
PC SOLUTIONS INDIA (P) LTD
03.2004 - 12.2004
Bachelor of Engineering - Electronics & Communications
S.M.I.T., Berhampur University
05.1997 - 08.2001