1 Year experience
NITESH PRAJAPATI
Mumbai
Summary
Dynamic IT Support Engineer with a proven track record at Bitblue Technology, excelling in remote desktop support and network troubleshooting. Recognized for enhancing service delivery through effective technical issue analysis and exceptional customer service. Adept at IT asset management, ensuring operational efficiency and compliance in fast-paced environments.
Overview
1
1
2026
2026
years of post-secondary education
Work History
IT Support Engineer and Banking Insurance
Bitblue Technology
06.2025 - Current
- Provided technical support to users, troubleshooting hardware and software issues efficiently.
- Assisted in maintaining inventory of IT equipment and supplies, ensuring availability for operations.
- Documented user interactions and resolutions in ticketing system for future reference and analysis.
- Collaborated with team members to resolve complex technical problems while enhancing service delivery.
Education
1st Year - IT Network Security
Tej Pratap Mahavidyalaya
Uttar Pradesh Skills
- Remote desktop support
- Network troubleshooting
- Help desk support
- IT asset management
- Application support
- IT compliance
- Operating systems
- Desktop support
- Customer service
- Technical issues analysis
- Technical support
- Remote support
- Videoconferencing
- Account updating
- IT documentation
Timeline
IT Support Engineer and Banking Insurance
Bitblue Technology
06.2025 - Current
1st Year - IT Network Security
Tej Pratap Mahavidyalaya