Hotel management software
NITESH RAMAN
Operations Manager
Muzaffarpur
Summary
Seasoned Operations Manager and talented leader with 12 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Operations Manager
The casa Picolla hotel
patna
02.2022 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Assistant General Manager
White palace hotel
Bangalore
07.2020 - 06.2021
- Mentored and motivated team members to achieve challenging business goals.
- Handled cash accurately and prepared deposits.
- Managed team schedule with eye for coverage needs and individual strengths.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
General Manager
Tania Sea rock Hotel
Daman
03.2019 - 03.2020
- Provide effective leadership to hotel team members
- Assisting in residential sales as and when required and development with strong sales prospects
- Responsible for safeguarding the quality of operations both (internal & external audits)
- Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements
- Hold regular briefings and meetings with all heads of departments
- Ensure full compliance to Hotel operating controls, policies, procedures and service standards
- Lead all key property issues including capital projects, customer service and refurbishment
- Handling complaints, and oversee the service recovery procedures
- Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget
- Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Restaurant manager
The Waverly hotel
10.2017 - 02.2019
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
Assistant F&B Manager
Seashell Hotels & Resorts, Island Resort
Havelock
06.2014 - 09.2017
- Interacted with customers by phone, email, or in-person to provide information.
- Acted as point of contact for vendor collaboration for contracted services.
- Reduced customer issues by [Number]% with introduction of surveys and questionnaires.
- Coached employees through day-to-day work and complex problems.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Developed procedures to establish accurate and organized check-in and check-out processes.
Bar Manager
The Fern residency
07.2013 - 06.2014
- Closed out cash register and prepared cashier report at close of business.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Consulted with managers to organize special events and promotions.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Senior F&B Supervisor
Country inn & suites Hotel
Sahibabad
11.2011 - 06.2013
- As Steward and then promoted) the, Consistently achieve performance goals through enthusiasm, tenacity and initiative, which complement knowledge / expertise in
- To estimate food and beverage costs
- Perform frequent checks to ensure consistent high quality of preparation and service of beverages
- Supervise operation of bar to maximize profitability, minimize legal liability, and conform to alcoholic beverage regulations
- Direct hiring, training, and scheduling of food service personnel
- Investigate and resolve complaints concerning food quality and service
- Enforce sanitary practices for food handling, general cleanliness
- Perform other duties as assigned by management.
- Reviewed statistical information to determine financial trends for use in investment planning.
- Provided strategic planning advice and financial oversight for corporate stakeholders.
Assistant Bartender
Mosaic hotel
08.2010 - 05.2011
- Maintained full knowledge of menu offerings and learned how to prepare wide range of specialty drinks and cocktails.
- Removed empty dishes and silverware, collected trash and sanitized surfaces.
- Closed out cash register and prepared cashier report at close of business.
- Collected, washed, polished and replaced glasses.
- Helped bartender keep bar area tidy, clean and stocked.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
Trainee
Hotel Mansingh Palace
jaipur
08.2010 - 02.2011
- Learned new materials, processes, and programs quickly.
- Attended training courses to build understanding of processes, techniques, and industry.
- Supported organizational objectives with help from existing employees.
- Troubleshot minor issues with office tools and equipment, escalating more serious problems to supervisor.
- Shadowed senior team members to learn all related jobs and tasks.
- Acted with integrity, honesty and knowledge to promote culture of company.
Education
High School Diploma -
K.V C.O.D SCHOOL
JABALPUR MADHAYA PRADESH 03.2004 - 03.2005
Associate of Science - Science Education
ST. PAULS H.S SCHOOL
JABALPUR, MADHAYAPRADESH 03.2006 - 03.2007
Bachelor of Science - Hospitality Administration And Management
Amazon Institute of Managment
Noida 08.2009 - 05.2011
MBA - Hospitality Administration And Management
Annamalai University
Coiambature 06.2012 - 02.2015
Skills
Budgeting and forecasting
Software
Microsoft office
PPT preptaions
Menu analysis
interaction with people
A kind of hobbies which helps you to grow is meeting and greeting people and learn from every person you meet.
Timeline
Operations Manager
The casa Picolla hotel
02.2022 - Current
Assistant General Manager
White palace hotel
07.2020 - 06.2021
General Manager
Tania Sea rock Hotel
03.2019 - 03.2020
Restaurant manager
The Waverly hotel
10.2017 - 02.2019
Assistant F&B Manager
Seashell Hotels & Resorts, Island Resort
06.2014 - 09.2017
Bar Manager
The Fern residency
07.2013 - 06.2014
MBA - Hospitality Administration And Management
Annamalai University
06.2012 - 02.2015
Senior F&B Supervisor
Country inn & suites Hotel
11.2011 - 06.2013
Trainee
Hotel Mansingh Palace
08.2010 - 02.2011
Assistant Bartender
Mosaic hotel
08.2010 - 05.2011
Bachelor of Science - Hospitality Administration And Management
Amazon Institute of Managment
08.2009 - 05.2011
Associate of Science - Science Education
ST. PAULS H.S SCHOOL
03.2006 - 03.2007
High School Diploma -
K.V C.O.D SCHOOL
03.2004 - 03.2005
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