Finacle
Nitesh Ruchandani
Bank Officer
Nagpur
Summary
Dedicated Assistant Manager offering 9 years of financial industry experience. Familiar with bank regulations, financial best practices, and effective sales strategies. Builds productive relationships to drive business success.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Assistant Manager
State Bank Of India
6 2021 - Current
- Working as a field officer, looking after sourcing, processing and maintenance of Retail and SME loans
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Maximized revenue generation opportunities by actively promoting multiple insurance products across various lines such as life, health, and property.
- Contributed to the growth of the Bank by actively participating in various marketing initiatives aimed at promoting its loan products and services.
- Maintained detailed records of all collection activities, ensuring accurate reporting and proper case documentation.
- Negotiated settlements with debtors that resulted in mutually beneficial arrangements while protecting Bank's interests.
- Reduced account delinquency rates by promptly addressing early-stage delinquencies through proactive outreach efforts.
- Improved Branch's recovery rate by efficiently managing a portfolio of overdue loans accounts.
- Developed strong working relationships with staff, fostering a positive work environment.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Assistant Manager
Indian Overseas Bank
06.2015 - 06.2021
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Effectively handled Stressed Assets Management Department at Regional Office Nagpur achieving Annual Recovery Budget of the Region for continuous 4 years.
- Ensured implementation of recovery action as per the extant guidelines of Bank to reach at logical resolution of stressed assets.
- Maintained accurate records of all recovery actions, providing a solid foundation for informed decision-making and future strategy adjustments.
- Developed strong relationships with external agencies to facilitate smoother collaborations during complicated recovery cases.
- Contributed to risk management initiatives by identifying potential issues within loan portfolios and recommending appropriate action plans.
Single Window Operator
Union Bank of India
06.2014 - 06.2015
- Started career in Banking as Single window operator.
- Ensured smooth daily operations by balancing cash drawer accurately and reconciling discrepancies promptly at the end of each shift.
- Assisted in implementing new procedures for improved operational efficiency within the branch.
- Contributed to a positive work environment with strong teamwork skills, fostering open communication among colleagues.
- Promoted banking products and services to meet individual customer needs effectively.
- Actively participated in staff training sessions to stay current on industry trends and emerging banking technologies.
- Enhanced customer satisfaction with timely resolution of account-related inquiries and issues.
Education
MBA - Finance
Lexicon Institute of Management Education
Pune 06.2011 - 06.2013
B.Com - Commerce
RTM Nagpur University
Nagpur, India 01.2008 - 06.2011
HSC - Commerce
Maharashtra
06.2007 - 06.2008
SSC -
Maharashtra
06.2005 - 06.2006
Skills
Additional Information
9 Years 0 Month
Internship
IDBI Bank, Nagpur: Assisted Assistant Manager of the branch in handling work related to opening new accounts, entertaining customer queries and grievances., Assisted Asset Officer of the branch in the work related to CERSAI (Central Registry of Securitization Asset Reconstruction and Security Interest of India) Accounts
Hotel Four Points by Sheraton, Pune: Assisted Assistant Credit Manager in generating and dispatching bills to the guests., Assisted Finance Manager in calculating profits from the sales of the restaurants of the hotel. I was offered PPO during my internship.
Software
Core Banking System
Loan Management System
Microsoft Excel
Microsoft Power Point
Certification
JAIIB
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeQuote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Assistant Manager
Indian Overseas Bank
06.2015 - 06.2021
Single Window Operator
Union Bank of India
06.2014 - 06.2015
MBA - Finance
Lexicon Institute of Management Education
06.2011 - 06.2013
B.Com - Commerce
RTM Nagpur University
01.2008 - 06.2011
HSC - Commerce
Maharashtra
06.2007 - 06.2008
SSC -
Maharashtra
06.2005 - 06.2006
Assistant Manager
State Bank Of India
6 2021 - Current
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