Nitesh Rustagi

Taking care of live dispatch for FedEx.

Book loads for Amazon, USA.

Taking care of payroll for drivers of FedEx.

Prepare reports on a daily basis, which impact our business at FedEx.

Prepare reports for drivers who forgot to clock in, UKG.

Import piecework for drivers who completed their routes on a daily basis.

Sending a courtesy text to all drivers 15 minutes prior to their arrival at the terminal.

• Called Fleet to take the updates of the trucks in the South East and North East Zone of the USA.
• If any truck is moving as per the plan, then I have to inform the same thing to the broker and check with them whether we have another load, or if we can pick the same load later on as well. If they said yes, then we go ahead and book other loads as per the timings given by the broker.
• If the broker asked to inform the truck drivers to accept tracking, we have to inform the same things to the fleet, and they inform the same thing to the truck drivers to avoid deductions.
• Track the loads on a daily basis.
• Negotiate the rates with brokers to book the loads for assigned trucks.

• Improved customer satisfaction ratings by addressing issues and fostering timely resolution
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Provided primary customer support to internal and external customers in a fast-paced environment.

• Preparing quotations, House airwaybill, &Master Airways bill.
• Resolving concerns related to Invoices, pricing, and Airways bill.
• Preparing Bills of lading, for Sea communicating with shippers or buyers via email and phone, and resolving their queries and concerns.
• Taking care of the complete shipmentprocess
• Track the shipments on a daily basis.
• Compiled shipper feedback and recommended service delivery improvements to management.

• Taking care of the complete order management process
• Order to Cash process.
• Once I receive the purchase order, then I start creating a sales order
• Validate the stocks both manually and physically.
• Validate Good command on Oracle R11 and R12.
• Taking care of returned products as well and also taking care of PID(Post Invoice Disputes department).
• Once the RMA has been booked, then I have to validate with SO and PO if both are matching with the Invoice then only, I suppose to give credit to the customer.
• Taking care of stocks Inventory.
• Track the shipments on daily basis.

• Compiled customerfeedback and recommended service delivery improvements to management
• Improved customer satisfaction ratings by addressing issues and fostering timely resolution
• Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Provided primary customer support to internal and external customers in a fast-paced environment.

• Worked with PID ( Post Invoice Disputes department for CISCO products).
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Once the RMA has been booked, then I have to validate with SO and PO if both match with the Invoice then only, I am supposed to give credit to the customers.