Summary
Overview
Work History
Education
Skills
Accomplishments
Projects Handled
Personal Information
Software
Certification
Timeline
Generic
NITESH SHUKLA

NITESH SHUKLA

Global Access Management / IDAM professional

Summary

To utilize my knowledge and professional skills towards your organization and look forward to growing with the organization.

Administrative professional skilled in optimizing office workflows and managing diverse administrative tasks. Proven ability to support higher management through effective scheduling and coordination. Strong focus on team collaboration and adaptability to changing organizational needs, ensuring seamless operations and goal achievement.

Overview

9
9
years of professional experience
2013
2013
years of post-secondary education
2
2
Certifications
2
2
Languages

Work History

Global Access Management (IDAM) Administrator

HCL Technologies
01.2023 - Current
  • Worked Closely with GAM team to provide access to internal applications.
  • kronos access management.
  • Active directory user management.
  • User account management in prods.
  • Administrated user creation, deletion and password resets in SAP p16 and prods system
  • Cyberark account management


Service Desk Analyst

Atos
06.2022 - 11.2022
  • Logged and assigned service tickets to respective teams.
  • Delivered remote assistance to users, troubleshooting technical issues.
  • Ensured prompt follow-ups and resolution tracking.
  • Providing desktop support to customers

Service Desk Engineer

Wipro
10.2018 - 11.2020
  • Company Overview: Progressive Infovision Pvt Ltd
  • Handled LAN and USB printer setups and troubleshooting
  • Log and manage support tickets, ensuring timely resolution.
  • Strong knowledge of BMC Tool and ServiceNow for Service management
  • Delivered comprehensive desktop support, including printer installation, scanning and outlook troubleshooting.
  • Coordinate with relevant teams to address service requests efficiently.
  • Provide technical assistance and issue resolution to users.
  • Progressive Infovision Pvt Ltd
  • Enhanced customer satisfaction by resolving service desk tickets in a timely and efficient manner.

Internal Auditor

Fusion Micro Finance Private Ltd
03.2018 - 10.2018
  • Conducted audits to ensure adherence to financial policies and procedures.
  • Provided detailed reports with recommendations for process improvements
  • Identified and reported audit issues.

Branch Manager

Fusion Micro Finance Private Ltd
08.2016 - 02.2018
  • Managed branch operations, overseeing financial transactions and customer service.
  • Led a team to ensure smooth loan processing and credit assessment.
  • Maintained regulatory compliance and improved operational efficiency.

Education

MBA - Finance and Marketing

G.B.T.U

B.COM - Commerce

C.S.J.M. University Kanpur

Intermediate - Commerce

U.P. Board

High School - Science and Math

U.P. Board

Skills

User Access provisioning

Role based access control

Active directory

Salesforce CRM (Admin)

Servicenow Ticketing tool

Time management

MS office

Accomplishments

  • Academic Excellence: Secured First Division in Matriculation with Distinction in Mathematics.
  • Competition Winner: Won Second Prize in a Product Promotion Competition, showcasing creativity and strategic thinking.

Projects Handled

  • Financial planning of an individual from Future Generali
  • Organizational Project on 'Working Capital Management'

Personal Information

  • Father's Name: Late Ram Babu Shukla
  • Mother's Name: Mrs. Sushma Shukla
  • Date of Birth: 07/01/89
  • Gender: Male
  • Marital Status: single

Software

Cyberark

Kronos

SAP

TMS

Certification

Salesforce Admin

Timeline

Global Access Management (IDAM) Administrator

HCL Technologies
01.2023 - Current

Service Desk Analyst

Atos
06.2022 - 11.2022

Service Desk Engineer

Wipro
10.2018 - 11.2020

Internal Auditor

Fusion Micro Finance Private Ltd
03.2018 - 10.2018

Branch Manager

Fusion Micro Finance Private Ltd
08.2016 - 02.2018

B.COM - Commerce

C.S.J.M. University Kanpur

Intermediate - Commerce

U.P. Board

High School - Science and Math

U.P. Board

MBA - Finance and Marketing

G.B.T.U
NITESH SHUKLAGlobal Access Management / IDAM professional