NITESH SINGH
Mumbai
Summary
Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Overview
6
6
years of professional experience
1
1
Language
Work History
Team Leader
Sahara Star Hotel Near Domestic Airport
10.2022 - Current
- In charge of Earthplate restaurant .
- Ensure high service standards and customers are are attended to professional, friendly and helpful manner by SOP compliance.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Organizing duty roster of trainee .taking daily briefing for the operation.
- Ordering daily store for smooth operation.&making all related bill. guest comments and complaints and ensure guest satisfaction.
Senior Associate
Sahara Star Hotel Near Domestic Airport
01.2020 - 10.2022
- Worked in Earthplate restaurant taking care of guest and handling the recorder.
- Making daily basis of inventory of CCG.
- Mentored junior associates, fostering professional growth and helping them reach their full potential.
Guest Service Associate
Radisson Blu
08.2018 - 11.2019
- Work in banquets department.
- Setup and manage a party or event with effective manner.
- Helping the team leader and assistant manager in serving customers.
- Making inventory of CCG.
Education
B.Sc. In Hospitality Studies And Catering Services -
Athrarva College of Hotel Management And Catering Technology
Mumbai, India2018
H.S.C -
Maharashtra State Board, Sanskardham Junior College
Mumbai2015
S.S.C -
Maharashtra State Board, Queen Mary High School
2013
Skills
- Computer Skills
Industrialtrainee
Sahara Star Mumbai, 06/13/16, 12/02/16, F & B Production, Front Office, Housekeeping, Food & Beverage Service
Roles And Responsibilities
- Order taking & serving food and drinks to guests, Up selling of food and beverages and thus achieving budget & targets.
- Marketing the hotel and the restaurants and informing the guest about the happenings in the hotel.
- Taking reservation for group booking and PDR.
- Cashiering and thus keeping a track of ups and downs in business.
- Developing and implementing procedures and control system for maintaining hygiene and quality standard.
- Closing cash and credit card tills at the end of the day.
- Worked on POS point of sale system.
- Making linen report, roster for trainee.
Personal Information
- Date of Birth: 03/18/98
- Gender: Male
- Nationality: India
- Marital Status: Unmarried
Timeline
Team Leader
Sahara Star Hotel Near Domestic Airport
10.2022 - Current
Senior Associate
Sahara Star Hotel Near Domestic Airport
01.2020 - 10.2022
Guest Service Associate
Radisson Blu
08.2018 - 11.2019
B.Sc. In Hospitality Studies And Catering Services -
Athrarva College of Hotel Management And Catering Technology
H.S.C -
Maharashtra State Board, Sanskardham Junior College
S.S.C -
Maharashtra State Board, Queen Mary High School
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