Nitesh Singh
Greater Noida
Summary
Accomplished operations leader with expertise in strategic planning and client relationship management, honed at Market Mirror Insights Pvt Ltd. Proven track record in enhancing operational efficiency and negotiating vendor contracts. Adept at fostering team collaboration and driving performance improvements, achieving a 20% increase in productivity. Knowledgeable professional with several years of experience, bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
18
18
years of professional experience
Work History
Head of Operations - International Operations
Market Mirror Insights Pvt Ltd
Noida
05.2022 - Current
- Coordinated and managed operations activities to ensure all processes ran smoothly.
- Managed budgets for operations departments and ensured cost-effectiveness.
- Established quality assurance standards across all departments within the organization.
- Identified potential risks associated with operational activities and developed mitigation strategies.
- Collaborated with senior management on strategic planning initiatives.
- Provided leadership, mentorship, and guidance to team members to foster a collaborative work environment.
- Monitored performance metrics to identify areas of improvement in operational efficiency.
- Negotiated contracts with vendors and suppliers to secure competitive pricing.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
- Formed and sustained strategic relationships with clients.
- Used excellent verbal skills to engage clients in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Oversee the implementation of technology solutions throughout the organization.
- Report on operational performance and suggest improvements.
Manager - International Operations
Market Mirror Research Solutions
Noida
08.2021 - 04.2022
- Assessed team members' skillsets and assigned tasks accordingly for optimal efficiency.
- Conducted performance reviews for team members.
- Scheduled interviews for potential candidates and conducted reference checks before hire.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Managed vendor relationships by negotiating contracts and ensuring the timely delivery of projects.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Coached, mentored, and trained team members to improve their job performance.
- Created monthly reports for senior management summarizing operational performance metrics.
- Led a team of 18+ employees, ensuring high productivity and excellent customer service.
- Developed and implemented strategic plans to achieve company objectives.
- Implemented quality control measures to uphold company standards.
Project Manager - International Operations
Market Mirror Research Solutions
Noida
06.2020 - 07.2021
- Identified risks associated with each project and developed strategies for mitigating those risks.
- Manage full lifecycle project execution, including but not limited to project kick-off meetings with internal teams and clients to understand project deliverables and timelines.
- Set functional timelines to meet the overall project timeline and manage deliverables to that schedule.
- Review questionnaires and ask for clarification from the client to program the survey in the right order.
- Coordinates with internal teams (Sales, Research, Sampling, Survey Programming, Data Processing, Support, and Quality Assurance) for custom jobs.
- Reviews survey links for quality and accuracy to obtain client approval.
- Ensure quality checks are set up in the survey.
- Continually monitors project progress, troubleshoots issues, and identifies and implements realistic and cost-effective solutions.
- Builds and maintains strong relationships with the client, colleagues, and cross-functional peers during the entire project process. Reports regularly to the client on their deliverables to ensure outstanding customer satisfaction
Project Manager - Domestic Operations
Market Mirror Research Solutions
Lucknow
05.2019 - 05.2020
- Developed and maintained project plans, timelines, and budgets.
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Managed multiple projects with competing deadlines simultaneously.
- Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
- Monitored progress of each project to ensure timely delivery of deliverables following established quality standards.
- Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
- Implemented effective communication protocols between internal teams working on different aspects of a given project.
- Facilitated the resolution of conflicts between team members when necessary.
- Coordinated resources across multiple departments and teams as needed for the successful completion of projects.
- Provided guidance to team members regarding tasks assigned to them.
Executive Operations and CATI Quality
CIMIGO
Gurugram
01.2018 - 04.2019
- Coordinated cross-functional teams to deliver high-quality results within tight timelines.
- Established relationships with key partners and vendors to ensure successful project outcomes.
- Manage full service, sample only, ad-hoc, and tracking projects along with CATI,CAWI & CAPI projects.
- Helping the seniors with cost confirmation, budgeting, and invoicing.
- Perform all other duties necessary for successful project completion.
- Ensure that client needs and project objectives are consistently met.
- Managing a team of 8 CATI members to assign them tasks as per project requirements, and also having a check of their call quality.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Field Executive Operation
Kantar TNS
Lucknow
12.2015 - 03.2017
- Conducted interviews and focus groups to uncover customer behavior insights.
- Managed simultaneous projects, adhering to strict deadlines and budget limits.
- Designed survey questionnaires and analyzed data for meaningful interpretation.
- Trained interviewers in effective techniques for accurate data collection.
- Compiled tailored marketing data for specific research needs.
- Coordinated with vendors to ensure timely material delivery for research projects.
- Determined optimal methods to achieve research objectives and generate valuable data.
Team Leader
Taylor Nelson Sofres
Lucknow
05.2007 - 02.2015
- Collaborated with other departments to ensure alignment of goals across teams.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Conducted regular performance reviews to assess individual team members progress.
- Supervised creation of marketing materials and collateral.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Prepared budgets for upcoming projects related to market research activities.
- Collaborated with stakeholders to ensure that project objective is met within the deadline.
Education
Bachelor of Arts - Sociology
Veer Bahadur Singh Purvanchal University
Varanasi04-2013
Skills
- Operations management
- Budget management
- Quality assurance
- Strategic planning
- Performance monitoring
- Vendor negotiation
- Team leadership
- Client relationship management
- Project management
- Communication skills
- Issue resolution
- Workforce planning
- Direct sales
- Written communication
- Effective leader
Affiliations
- Love singing
- Playing outdoor games
- Cooking sometimes
- Watching web series.
Accomplishments
- Best Motivator Award.
Languages
English
Proficient (C2)
C2
Hindi
Native
Native
References
- Sarvesh Dubey ( +91-9810983285) - Reporting Manager at Cimigo
- Gaurav Dubey (+91-9918500007) - Reporting Manager at TNS
- Neeraj Sharma (+91-9335913810) - Reporting Manager at MMRS - Domestic Operations
- Mohd. Ravish ( +91-9711208733) - Reporting Manager at MMI Pvt Ltd - International Operations
Timeline
Head of Operations - International Operations
Market Mirror Insights Pvt Ltd
05.2022 - Current
Manager - International Operations
Market Mirror Research Solutions
08.2021 - 04.2022
Project Manager - International Operations
Market Mirror Research Solutions
06.2020 - 07.2021
Project Manager - Domestic Operations
Market Mirror Research Solutions
05.2019 - 05.2020
Executive Operations and CATI Quality
CIMIGO
01.2018 - 04.2019
Field Executive Operation
Kantar TNS
12.2015 - 03.2017
Team Leader
Taylor Nelson Sofres
05.2007 - 02.2015
Bachelor of Arts - Sociology
Veer Bahadur Singh Purvanchal University
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