Summary
Overview
Work History
Qualification
Personal Information
Timeline
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Nitesh Sinha

Gurgaon

Summary

To obtain a challenging position that offers opportunity for advancement and personality development and fully utilize my abilities in an environment, where I would learn and improve myself and thus be an asset to the organization.

Overview

13
13
years of professional experience

Work History

Patient Care Coordinator

AYU Health
Gurgaon
06.2023 - 12.2023
  • Making admission in CRM those patients who get admitted in hospital
  • Selling the Loyalty Card to the attendant and explain the benefits of these Loyalty card
  • Taking the feedback from the discharged patient and those feedback share with management
  • Giving the best service to the patient when he enters in the hospital till discharge date.

Senior Executive

Early salary ( FIBE)
01.2023 - 06.2023
  • Company provides finance to patients who are unable to pay the hospital, patients can pay that amount on Zero cost EMI for 1 year
  • Making calls to customer and try to convince the customer that you can pay the hospital bills on zero cost EMI
  • Checking the eligibility criteria of patient before giving the finance.

Senior Executive

First Vision Legal services
01.2021 - 10.2022
  • Making call to Yes bank credit card’s customer for making payment
  • Maintain the DRR on regular basis
  • Making the performance sheet on daily basis
  • Taking the team meeting for achieving the target
  • Taking the team meeting every week as per the process requirement
  • Distribute the equal allocation to every agents
  • Giving the proper training to new joinee and help them to achieve their target
  • Mentoring to all my associates.

Team Leader

Equitos Services Private Limited
10.2012 - 12.2018
  • Making call to customer for personal loan and overdraft
  • Taking the client call & process update and share the feedback along with team members
  • Making the performance sheet of agents
  • Giving the proper training to new joinee
  • Monitoring on teammates works
  • Making the closing report at end of the month.

Process Associate

Genpact India Private limited
12.2010 - 09.2012
  • Maintain the financial statement and accounting records of Wells Fargo Bank
  • Rectification of wrong accounting entry by customer
  • Taking the process update with overseas client every week
  • Responsible for making adjustments accounting entries on behalf of Wells Fargo Bank
  • Issuing advices on behalf of Wells Fargo Bank to different bank, clearing Houses, SDS and NCHA
  • Nonsufficient Fund: Dealt with dishonored cheques and do detection of fraud on account
  • Check the daily Bank statements and apply cash to proper customers for any deposits credited to bank account by EFT, Wire, and checks deposits in Lock Box
  • Ensuring efficiency, exposure to team handling (ensuring that the team meets TAT, quality, productivity and capacity utilization target.

Qualification

B.COM (Hons) Patna University

Personal Information

  • Hobbies: Listening music
  • Father's Name: Surendra Prasad
  • Date of Birth: 01/05/86

Timeline

Patient Care Coordinator

AYU Health
06.2023 - 12.2023

Senior Executive

Early salary ( FIBE)
01.2023 - 06.2023

Senior Executive

First Vision Legal services
01.2021 - 10.2022

Team Leader

Equitos Services Private Limited
10.2012 - 12.2018

Process Associate

Genpact India Private limited
12.2010 - 09.2012

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Nitesh Sinha