Summary
Overview
Work History
Education
Skills
Achievement and Awards
Languages
Hobbies
Timeline
Generic
NITESH VISHWAKARMA

NITESH VISHWAKARMA

Lucknow

Summary

To obtain employment with a company that promotes quality products and provides me with
opportunities to meet and exceed assigned sales goals. To enhance my customer service relations and skills as a sales associate with the potential for career growth.


Overview

9
9
years of professional experience

Work History

Department Manager

Shopper's Stop Limited
03.2024 - Current
  • Have handled the team size of 44 BA, with 38 National brands and 9 private brands in LIW, Ladies Handbags, Ladies Footwear, Kids, Travel & Luggage, Home Section.
  • Currently taking care of 5418 sq of Plan area with 95Rs+ SPSFPD with annual sale of 25.78 CR, which is 32% of store sales mix. Along with SOH of 52400+ Qty.
  • Business planning for achieving the assigned target.
  • Focus on achieving different parameters, like driving First Citizen program & Black Card enrolment; along with Impulse, fixtures add on Sale to increase Item per Ticket.
  • Ensuring proper communication regarding merchandise and offers through BNM and brand partners & Bank Offers.
  • Proper VM setup, as per planogram provided by SO team.
  • Tracking daily, weekly and monthly sales for achieving the targets and maintaining or improving the category contribution of total sales.
  • Maintain the private label sales mix of category within Store .
  • Handling major customer issues and providing them best service and experience.
  • With wide range of luxury, premium, and BTL brands, ensuring that all offers, display hygiene, ample man power is available to maintain the sales, VM and inventory Hygiene of brands.
  • Driving major sales parameters like Endless Aisle & SFS Sale.
  • Responsible for maintaining the brand wise SOH ( Stock on hand), as per the provided MDQ.
  • Ensuring smooth completion of RTV of old season products or slow movers to avoid over stocking, and timely pick-up by vendor and DC pullback is done.
  • Maintaining department's Global Count and ensuing quarterly audit is conducted smoothly and efficiently.

Department Manager

Shopper's Stop Limited
08.2023 - 02.2024
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Fashion Consultant

Shopper's Stop Limited
09.2019 - 07.2023
  • Maximized brand sales by leveraging opportunities for upselling additional clothing items, shoes, and accessories.
  • Merchandised store inventory in seasonal and brand displays.
  • Encouraged clients to take part in activities tailored to individual needs.
  • Participated in team meetings and staff training sessions.

Customer Relationship Officer

Metmill Footwear Private Limited
03.2017 - 08.2019

Customer Care Associate

VIP Industries Private Limited
09.2015 - 02.2017

Education

Bachelor of Commerce

CSJM University
Kanpur, India
05.2015

Intermediate

LBS Inter College
Lucknow, India
04.2011

High School

Doon Valley High School
Lucknow, India
04.2008

Skills

  • Sales Reporting
  • Performance Management
  • Workflow Coordination
  • Database Management
  • Customer Service
  • Staff Management
  • Customer Engagement

Achievement and Awards

· Being Awarded as Best Department Manager – Q3 (2023-24)

· Best Fashion Consultant in a Month.

· Certificate of Excellence Star Performer Award.

· Best Promoter of the Year 2015-2016 by VIP industries Limited

Languages

English
Hindi

Hobbies

  • Playing Cricket
  • Music
  • Movies

Timeline

Department Manager

Shopper's Stop Limited
03.2024 - Current

Department Manager

Shopper's Stop Limited
08.2023 - 02.2024

Fashion Consultant

Shopper's Stop Limited
09.2019 - 07.2023

Customer Relationship Officer

Metmill Footwear Private Limited
03.2017 - 08.2019

Customer Care Associate

VIP Industries Private Limited
09.2015 - 02.2017

Bachelor of Commerce

CSJM University

Intermediate

LBS Inter College

High School

Doon Valley High School

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