Nitesh Viswakarma
Belpahar
Summary
To obtain a suitable position in a company that allows me to successfully utilize my knowledge and creativity. Also to obtain job in challenging and dynamic environment where I can administer and enhance my skills. To achieve new job position and responsibility in my job in future. Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
8
8
years of professional experience
Work History
Operation Manager
Puno Advance
Pune
05.2024 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Created detailed reports on the performance of individual departments within operations.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Built strong operational teams to meet process and production demands.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Addressed customer concerns with suitable solutions.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Hired and onboarded team members to meet immediate and expected demand.
Store Manager
Smaaash Ent Pvt Ltd.
Hyderabad
10.2023 - 05.2024
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Implemented efficient systems for tracking stock movement.
- Analyzed financial data to identify areas of improvement.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Assessed operational efficiency of the store's departments.
- Identified opportunities for cost savings through waste reduction initiatives.
- Planned special promotions or discounts based on market trends.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Operation Manager
Fun Gateway Arena Pvt. Ltd (Smaaash)
Dehradun
03.2023 - 10.2023
- Take initiative in ensuring local and HO Marketing plans are designed on time and get the teams to deliver targets for retail footfalls – Birthday Parties/Kitty Parties/SME/Corporate Events through engagement with > 15 pax groups - efficient lead management system
- Ensure conversion offers for centre walk-ins especially Mall/Destination/Hotel walk-in guests so that they do not go out of centre without trial/conversion
- Ensuring Gaming, F&B Manager, Game Operator and F&B stewards targets are met
- Achieve Revenue Targets by Improving Average Bill Value per footfall using F&B and Game Packaging Design
- Track and Ensure training of managers along with Team (Asst Mgr, Supervisor, Cashier, Game Host, Rest Manager, Steward, Bar) deliver on Conversion of Footfalls @ Center by Upselling & Suggestive Selling
- Divide every month centre target into day/week for each gamewise, Food & Bev & events
- Revenue Target vs chievement tracking on daily/weekly/monthly basis with plan to clear backlog if any
- Training self, RM & Games Managers & assisting them in terms of achieving their targets
- Regular Audits & Process Check: inventory of gaming, F&B and redemption/retail etc & Liquidation of Excess
- Audit of all centres (Game Inventory, Spares, F&B Inventory, Redemption stocks, etc) to ensure that the entire infrastructure is operational thereby ensuring preventive maintenance & avoid loss of revenue due to non-availability.
Store Manager
Timezone Entertainment Pvt Ltd
Goa
11.2019 - 02.2023
- To ensure achieving the sales target with excellent guest service
- Responsible for creating a positive culture and having an enthusiast team at all times
- Evaluating and controlling the shrinkage of stock to 1%
- Recruiting, Training and Motivating Staff
- Preparing various game reports, and analyzing for profitability strategy along with the Operations Head
- Supervise the safety of staff, guests, and company property
- Actively promote the venue
- Responsible for the correct banking of all monies by all center Staff
- Complete all paperwork as required by the Support Office with regards to statutory compliances
- To delegate tasks/duties to all team member – bookwork, cleaning, minor technical repairs, follow up to ensure work is done
- Actively promote the venue within the locality and adhere to company code of ethics.
Store Manager
TCNS Clothing Co. Ltd (w Brand)
Goa
02.2018 - 11.2019
- Achivement of store target
- Control shrinkage of the stock
- Ensure proper delegation of duties, proper staffing & training
- Compliances to store & HR records
- Adhere to stock receipt & transfer
- Maintaining display & visual merchandising
- Mystery audit
- Ambience of the store
- Team grooming and developing team mates
- Co-ordinating with the Airport team for passes of staff
- Co-ordination for the training held for the staff at Airport.
CSA & Personal Shopper
Shoppers Stop Ltd
Goa
03.2016 - 01.2017
- Solving customer related problem
- Looking for the department setup
- Looking for the sales and target achievement
- Helping the customer to choose, solve their buying issue
- Doing cross selling & add-on selling
- During this period got promotion in the same company.
CSA & Fashion Assistant
Shoppers Stop Ltd
Goa
03.2016 - 01.2017
- Communicate & invite customers
- Lead through their shopping experience by guide & Suggesting
- Contribution to sales- suggestive and add-ons selling
- Focus on increasing item per ticket & average bill value
- Develop cordial relations & maintain complete record of each purchasing
- Taking feedback from the customer and also encouraging for the regular visit.
Education
PGDM (FINANCE) -
IIPM-SOM, KANSBHAL, AIMA
01.2017
B. Com Accounts Hons. -
Belpahar degree college, Belpahar, Sambalpur University
01.2014
INTERMEDIATE -
D.A.V PUBLIC SCHOOL, BANDHABAHAL, CBSE
01.2011
MATRICULATION -
D.A.V PUBLIC SCHOOL, BANDHABAHAL, CBSE
01.2009
Accomplishments
- Nominated & was 1st runner UP for TRRAIN Mapic award for best customer service held at Paris in 2017.
- Awarded for best Shoppers stop employee.
- Awarded for 2 times for top 3 home brand seller at shoppers stop.
Personal Qualifications
- PGDM (FINANCE), AIMA, IIPM-SOM, KANSBHAL, 2017, 70.90%
- B. Com Accounts Hons., Sambalpur University, Belpahar degree college, Belpahar, 2014, 48.70%
- INTERMEDIATE, CBSE, D.A.V PUBLIC SCHOOL, BANDHABAHAL, 2011, 74.80%
- MATRICULATION, CBSE, D.A.V PUBLIC SCHOOL, BANDHABAHAL, 2009, 77.20%
Personal Information
Date of Birth: 10/15/92
Timeline
Operation Manager
Puno Advance
05.2024 - Current
Store Manager
Smaaash Ent Pvt Ltd.
10.2023 - 05.2024
Operation Manager
Fun Gateway Arena Pvt. Ltd (Smaaash)
03.2023 - 10.2023
Store Manager
Timezone Entertainment Pvt Ltd
11.2019 - 02.2023
Store Manager
TCNS Clothing Co. Ltd (w Brand)
02.2018 - 11.2019
CSA & Personal Shopper
Shoppers Stop Ltd
03.2016 - 01.2017
CSA & Fashion Assistant
Shoppers Stop Ltd
03.2016 - 01.2017
PGDM (FINANCE) -
IIPM-SOM, KANSBHAL, AIMA
B. Com Accounts Hons. -
Belpahar degree college, Belpahar, Sambalpur University
INTERMEDIATE -
D.A.V PUBLIC SCHOOL, BANDHABAHAL, CBSE
MATRICULATION -
D.A.V PUBLIC SCHOOL, BANDHABAHAL, CBSE
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