Nitesh Walekar
Senior Operations Leader
Pune,MH
Summary
Experienced professional with 20+ years in driving P&L growth, leading F&A COEs, and delivering cross-border solutions in Hi-Tech, Insurance, and BPM industries. Specializes in designing technology-driven operating models to reduce costs, increase margins, and optimize working capital. Trusted by C-suite executives for transforming vague directives into profitable outcomes.
Overview
20
20
years of professional experience
2003
2003
years of post-secondary education
Work History
Sr. Group Manager (AVP)
WNS Global Services Pvt. Ltd
09.2016 - Current
- Leading a span of Multiple Projects (Clients) with accountability of driving center of excellence across all the process and enabling smooth transition & drive continuous improvement
- Involved in 'Change & Transformation' management by taking various digital projects, hence leading innovation with change
- Gaining Efficiencies by effectively driving five pillars i.e. Driving Change, Process, People, Governance & control Framework
- Provide Quality Assurance to the clients and be a review/signoff point
- Planning, Strategizing & Staffing as per the role/requirement of the process; followed by tracking the training delivery & operational responsibilities
- Striving to meet set objectives, SOP’s & SLA’s by maintaining CPI’s & KPI’s targets
- Managing the entire gamut of team management activities with accountability for continuous improvement, attrition & attendance management, coaching & delivering feedback to an individual/team
- Organizing and leading process performance calls on key metrics, SLA’s, highlights, challenges to the stakeholders
- Organizing various motivational & team building activities; holding one on one sessions for identifying any detracting or de-motivating vibes within the teams
- Driving process improvements to achieve quarterly targets to enhance productivity & profitability
- Managing routine people management tasks like performance evaluation, front ending customer escalations and setting up corrective action plans
- Participating in focus group discussions to demonstrate the current ways of working to a prospective client
- Monitoring team performance & progress by calculating/approving incentive payouts on a monthly & quarterly basis
Consultant - Financial Controller Team
Capgemini India Pvt. Ltd
01.2012 - 09.2016
- Led a team of consultants accountable to manage the assigned portfolio.
- Revenue & Margin Forecasting & Budgeting
- Revenue & Cost realization
- Variance Analysis
- Deal Reviews
- Invoicing & Collections
- Contract Management
- Delivery Dashboard
Business Planning/MIS team
Capita India Pvt. Ltd
08.2008 - 01.2012
- To promote new and more effective ways of working to maximize effectiveness and cost efficiency using various business intelligence tools.
- To effectively contribute to each project by focusing on the required outcomes
- Provide Quality Assurance to the delivery teams and be a review/signoff point
- To take ownership of, evaluate, facilitate and produce business requirements and scope specifications for a specific delivery phase.
- Handling Exceptions and researching.
- Analyzing and preparing claims report to provide risk mitigation advice to clients.
- Ensures issues are identified, tracked, reported on and resolved in a timely manner.
- Completely responsible for the SLA delivery and meeting the internal target for the Clients assigned.
- Attended cross trainings in other business areas.
- Optimized various processes to reduce the turnaround time of deliveries.
- Ensured the Service Level Agreements are met with adherence to the Quality of the deliveries.
Sr. Associate
Zensar Technologies
09.2005 - 06.2008
- Accountable for managing Supply chain of 12 Franchises across the Globe
- Driving Cost improvement projects to maximum the CM%.
- Part of the downstream operations of the supply chain i.e. movement of merchandise from the distribution center to the sales floor.
- Worked in conjunction with the franchises to deliver the merchandise trapped in the warehouse in the shortest lead-time possible.
- Analyzing the stock position of the franchise and taking decisions on the stock on behalf of the franchise.
- Sending sales and stock position reports to the Franchise.
- Handling inter destination transfer of stock
Education
Bachelor in Commerce -
Pune University
Post Graduation - SCM
ICFAI (Institute of Chartered Financial Analysts of India)
Skills
- COE Development & Leadership
- Business Transformation & Process Optimization
- Cross-Functional Collaboration
- Operations
- Financial Reporting
- Forecasting
- Margin Management
Business Impact Projects
- Business Impact Project, Added to WNS suite of product capabilities by designing a best-in-class integrated tech-enabled workflow solution for the end-to-end Cashiering function – Receipting, Payments, Auto Journal creation and Auto Bank reconciliations by simplification, standardization and automation
- Process Discovery initiatives, Led Process Discovery initiatives for various process in Insurance and Hi-tech verticals, required frequent travels to US and UK
- Secondment in UK, Was on Secondment in UK for transitioning the Insurance FP&A process and stabilizing the same post transition, build a best-in-class solution to consolidate AR, AP and GL in one tool with productivity benefits
- Client portfolio management, Currently leading multiple Client portfolio and Driving COE in the respective area
Core Value Offerings
- COE Development & Leadership
- Business Transformation & Process Optimization
- Cross-Functional Collaboration (HR, Training, Quality, Capability & Solution)
- Operations
- Financial Reporting, Forecasting & Margin Management
- Risk & Compliance Management
- Lean Six Sigma & Automation Initiatives
- Stakeholder & Client Relationship Management
- P&L Optimization & Revenue Growth
Timeline
Sr. Group Manager (AVP)
WNS Global Services Pvt. Ltd
09.2016 - Current
Consultant - Financial Controller Team
Capgemini India Pvt. Ltd
01.2012 - 09.2016
Business Planning/MIS team
Capita India Pvt. Ltd
08.2008 - 01.2012
Sr. Associate
Zensar Technologies
09.2005 - 06.2008
Post Graduation - SCM
ICFAI (Institute of Chartered Financial Analysts of India)
Bachelor in Commerce -
Pune University
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