Nitesh Kumar Gowala
New Delhi
Summary
Seeking for a job to pursue a highly rewarding career and healthy work environment where I can utilize my skills and knowledge efficiently for the organizational growth.
Overview
6
6
years of professional experience
Work History
Business Trainer
Cars24 Private Service Limited
10.2023 - Current
- Identified workflow deficiencies, formulating and implementing operational improvements at network level to improve individual owner experience.
- Coordinated business and financial health reviews to discuss performance and promote new opportunities, providing benchmarking data and insights for new business owners.
- Helped develop and improve company processes, leveraging data and analytics, assessing root causes and providing insights to help owners increase revenue and improve customer satisfaction.
- Guided owners in scaling businesses and managing operational issues, providing resources to accelerate operations and prepare for peak periods.
- Supported owners in program onboarding, facilitating business planning and overseeing successful launch preparation.
- Fostered positive, proactive and professional relationships to achieve short- and long-term business goals.
- Attended seminars, business expos and other events to develop and support small businesses.
- Coordinated business and financial health reviews to discuss business performance and new opportunities and provide benchmarking data and insights.
- Monitored and analyzed clients' progress, results and overall satisfaction to implement process improvement initiatives.
- Identified workflow inefficiencies to formulate and implement operational improvements at network level.
- Troubleshot, brainstormed and collaborated with fellow coaches on ways to make coaching more impactful for clients.
- Trained and mentored new personnel hired to fulfill various roles.
- Established and maintained quality control standards.
- Provided coaching and mentoring to employees.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Developed and implemented successful onboarding program.
- Analyzed and evaluated training effectiveness and program outcomes.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
Sr. Process Trainer
Redical Minds Technologies Pvt. Ltd.
10.2022 - 06.2023
- Communicated with sales team to maintain firm grasp of training requirements.
- Provided subject matter expertise on all company offerings.
- Created unique materials to support training programs.
- Developed new and improved training programs to fit underserved areas.
- Developed and implemented successful onboarding program.
- Designed and delivered web-based, self-directed learning materials.
- Established and maintained quality control standards.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
Trainer
I Energizer it service Pvt. ltd.
12.2020 - 08.2022
- Scheduled and taught in class and online courses to increase learning opportunities.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Identified and recommended staff for key positions and departments.
- Supported productivity increase and business growth through new hire training and mentoring.
- Implemented new training courses after assessing corporate data and identifying employee weaknesses.
- Contributed to reductions in employee turnover by revamping training programs.
- Provided coaching and mentoring to employees.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Facilitated virtual, in-person and blended learning sessions.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Analyzed and evaluated training effectiveness and program outcomes.
- Developed and implemented successful onboarding program.
Associate and Trainer
Tech Mahindra
08.2018 - 12.2020
- Greeted customers and offered assistance for increased customer satisfaction.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Analyzed customer data to identify trends and anticipate customer needs.
- Utilized customer feedback to improve product offerings.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
Education
Skills
- Monitors the effectiveness of the training programs and identifies areas for the Improvement
- Training Content Development creation or skills
- Good knowledge of MS Office (Excel, Word, & PowerPoint), & Outlook
- Team Handling, & Leadership skills
- Basic knowledge of C, SQL, DBMS
- Internet Outlook, Hardware, Software & Networking Knowledge
- Have a quality for adopting new concepts of studies as well as responsibilities
- Creative, ambitious, energetic and composed under pressure
- Able to achieve immediate and long term goal
- Understand people's needs
- Can create a comfortable learning environment
- Easily get involve with the new people
Accomplishments
Awarded 4 times being a Product & Process Trainer for the good performer.
Languages
English
Hindi
Bengali
Assamese
Personal Information
- Father's Name: Ramesh Gowala
- Date of Birth: 10/01/1991
- Nationality: Indian
- Marital Status: Single
Roles And Responsibilities
- Hiring, coaching, motivating, and mentoring all new NHT batches.
- Ensures timely completion of training & 100% throughout.
- OJT training for new hired agents.
- Conduction product refresher sessions for every new updates, BQ TNI, & Soft Skills TNI refresher every month & also mentoring & checking their performance.
- Process Knowledge Test on regular time of interval to check updated process SOP &to identify accuracy in term of product knowledge by conducting online test.
- Audit, & feedback shared on real time to enhance skills of the agents.
- Handling Call, & Outbound LOB.
Hobbies and Interests
- Love to engage with new people.
- Drawing & Art/Craft
- Sports (Cricket, Football, Badminton)
Disclaimer
I hereby declare that the information provided above by me is true for the best of my knowledge.
Timeline
Business Trainer
Cars24 Private Service Limited
10.2023 - Current
Sr. Process Trainer
Redical Minds Technologies Pvt. Ltd.
10.2022 - 06.2023
Trainer
I Energizer it service Pvt. ltd.
12.2020 - 08.2022
Associate and Trainer
Tech Mahindra
08.2018 - 12.2020
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