Nitesh Kumar Kautharapu

Agile Lead

• Scrum Master of Two Engineering and one Operations team with a primary focus on guiding the teams towards success.
• Remove Impediments rapidly to avoid delays in delivery
• Assist with internal and external communication in order to improve transparency.
• Build relationship with Product owners and other stakeholders to facilitate team interaction with them.
• Engage with other scrum masters to increase the effectiveness of application of scrum methodology.
• Conduct all agile ceremonies
• Effective utilization of Agile toolset - JIRA and Confluence for collaboration and management.

MECM Current Branch Design Lead / Implementation Specialist / Infrastructure Support

• MECM Engineering SME for global Infrastructure upgrade and hardware refresh of all MECM Infrastructure Services from 1511 to 2010 Current Branch supporting ~450,000 Server, Workstation and Branch (ATM) endpoints
• Design and implementation of new product features such as High Availability for the MECM Site and SQL Always On services, updated Software Center and Windows 10 readiness
• Automating maintenance using Powershell scripting.
• Support of Windows Security Compliance using Windows Software Update Services (WSUS)
• Disaster recovery test events in partnership with SQL Server and SAN Storage teams
• Design and Support for Adaptiva OneSite Alternate Content Provider (ACP)
• Escalation SME for MECM Platform support team members and 3rd line incidents
• Lead high pressure upgrades and incident recoveries in partnership with Microsoft, Adaptiva and/or related HSBC technical teams
• Changes and Incident management using GSD System and Service Now
  

• Managing windows infrastructure with MECM.
• Installation and maintenance of MECM components.
• Implement business applications and packages into MECM application framework.
• Performing Agent installations, troubleshooting clients, maintaining agent hygiene.
• Patch Management and compliance Management.
• Maintained flexible schedule and responded to after-hours and weekend emergencies in timely manner.
• Performs regular system maintenance, hardware and software upgrades coordinating with onshore teams.
• Interfaces with Network Engineers, Storage Engineers, Database Administrators and Application Teams to optimize systems use and configuration.

• Oversaw installation of software programs and hardware systems to meet application requirements.
• Resolved malfunctions with systems and programs through troubleshooting.