Nitesh Kumar Paliwal
Manager Operations
New Delhi
Summary
Agile and adaptable staff leader with stellar work history, motivational approach, and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction..
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Manager of Operations
City Mall
Gurgaon
08.2021 - 09.2022
- Partnered with vendors and suppliers to effectively manage operations
- Devised processes to boost long-term business success and increase profit levels.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Analyzed and reported on key performance metrics to senior management.
- Developed and maintained relationships with external vendors and suppliers.
- Increased profit by streamlining operations.
- Increased Sales 40 lack to 2.5 cr with in 6 months
- Developed classification systems to facilitate public access to archived materials.
- Purchased new products and oversaw inventory stocking and availability.
- Used SAP/ WMS to authorize and monitor purchase orders and consumables.
Assistant Manager
Times Internet Ltd
Gurgaon
08.2012 - 11.2019
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Managed over 100 customer calls per day
- Increased sales 15%
- Developed detailed plans based on broad guidance and direction.
- Cataloging, Category management, vendor management
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
- Managed accounts to retain existing relationships and grow share of business.
- Processed daily orders through multi-carrier manifest system.
- Followed SOPs to avoid mix-ups and damages to orders.
- Managed vendor performance to maximize profitability and achieve financial objectives.
- Oversaw demand planning, purchasing, and logistics.
Senior Operations Executive
Home Shop 18
Gurgaon
11.2011 - 08.2012
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
- Managed over 50 customer calls per day
- Performed statistical analyses to gather data for operational and forecast team needs.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Monitored inventory levels to restock materials and maintain consistent supply.
- Collaborated with production staff to establish and meet quality standards
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations
- Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective
- Assisted with proactive client outreach initiatives and documented client correspondence in CRM system
- Set clear goals to monitor targets and offered real-time input on performance and motivation
- Performed statistical analyses to gather data for operational and forecast team needs
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
- Collaborated on operational support tasks to achieve common goal
Assistant Manager
nikush Squire india Pvt Ltd
New Delhi
11.2019 - 04.2021
- Corrected billings and issued debit and credit memos for customers to reconcile accounting.
- Communicated information and instructions to and from vendors to research and resolve operational problems.
- Prepared and assembled documents to facilitate exports.
- Prepared and submitted reports on import and export activity to management.
- Assessed vendor services for compliance with company policies.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- B2B Sales
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Created and implemented successful sales campaigns to drive leads and increase sales.
Warehouse Operations Executive
WH Smith
Delhi
02.2010 - 11.2011
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Competed GRN/ PRN
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Completed daily GRN /PRN on same day
Retail Sales Associate
India Today Group
New Delhi
01.2008 - 02.2010
- Greeted customers and helped with product questions, selections, and purchases.
- Used POS system to process sales, returns and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Managed cash register after end of shift to balance and record accurate transactions.
Education
B.Com - Finance
C.C.S University
Khurja 04.2005 - 07.2007
PGDMSM -
Form IIMT Collage
Meerut 09.2007 - 10.2008
Certificate Course in Computer Form - Computer And Information Sciences
D.O.A.C.C Society
New Delhi 01.2006 - 05.2006
Skills
EMPLOYMENT CHRONICLEInventory ManagementSupply chain managementWarehouse Management, Order Management
Procurement Management
Manage All operations activity for Nokiacom in India
Analysis vendor’s performance level
MIS process RTO update
Quality management, Warehouse managementOperations management
Cost Control
Supply Chain Management
Reporting abilities
Distribution and warehousing
Logistics Management
Vendor management
Order management
B2B Sales Management
Supply chain distribution
Management information systems
Risk analysis and management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Manager of Operations
City Mall
08.2021 - 09.2022
Assistant Manager
nikush Squire india Pvt Ltd
11.2019 - 04.2021
Assistant Manager
Times Internet Ltd
08.2012 - 11.2019
Senior Operations Executive
Home Shop 18
11.2011 - 08.2012
Warehouse Operations Executive
WH Smith
02.2010 - 11.2011
Retail Sales Associate
India Today Group
01.2008 - 02.2010
PGDMSM -
Form IIMT Collage
09.2007 - 10.2008
Certificate Course in Computer Form - Computer And Information Sciences
D.O.A.C.C Society
01.2006 - 05.2006
B.Com - Finance
C.C.S University
04.2005 - 07.2007