Nitesh Kumar Singh
Team Leader
Viman Nagar Pune
Summary
Lead, monitor, and supervise a group of employees to achieve goals that contribute to the growth of the organization and customer experience. Motivate and inspire team by creating an environment that promotes positive communication, encourage bonding of team member, and flexible with shit timing as per business requirement.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work History
Team Leader
IGT Solutions
Pune
03.2022 - Current
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Rapport building with team members & other departments to solve various day to day issues.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching KPIs.
- Handle Inbound & Outbound International & Domestic Customers.
Team Leader
Tech Mahindra
Kolkata
10.2020 - 03.2022
- Conducting Sessions & Support virtually due to WFH environment to promote productivity.
- Coached team members via one - o - one feedback sessions to enhance customer experience.
- Groom Freshers and help them to adjust in new environment.
Customer Service Associate & SME
Tech Mahindra
Kolkata
09.2019 - 08.2020
- Responded to customer calls and emails to answer questions about products and services.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Information Technology
Kalyani Govt Engineering College
Kolkata 05.2014 - 05.2018
Higher Secondary School - Science
Siliguri Model High School
Siliguri 04.2011 - 05.2013
Senior Secondary Certificate School - Science
Himalayan English School
Siliguri 04.2010 - 04.2011
Skills
Key performance indicators
Timeline
Team Leader
IGT Solutions
03.2022 - Current
Team Leader
Tech Mahindra
10.2020 - 03.2022
Customer Service Associate & SME
Tech Mahindra
09.2019 - 08.2020
Information Technology
Kalyani Govt Engineering College
05.2014 - 05.2018
Higher Secondary School - Science
Siliguri Model High School
04.2011 - 05.2013
Senior Secondary Certificate School - Science
Himalayan English School
04.2010 - 04.2011
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