Nitesh Nandlal Dhamangaonkar
Surat
Summary
- Hands-on Regional Operations Manager with exceptional gifts in budgetary and cost control. Adaptable and versatile to oversee multiple locations. Exceptionally skilled at motivating location managers to perform duties and achieve highest potential. Highly-organized Regional Operations Manager with an aptitude for driving productivity and performance in hospitality teams developed over 15 years of experience. Proficient in customer service and channel distribution, effectively generating new business opportunities and partnerships to increase long-term revenue growth.
- Honest Regional Operations Manager with excellent skills in recruiting, evaluating and promoting staff members in the industry. Proactive in supporting and planning various effective marketing and sales strategies. Organized and personable to manage over separate locations.
- Ambitious Managing Director with excellent hospitality. Highly effective at promoting positive relationships and building capable teams. Track record of improving overall operations, reducing overhead and increasing corporate value.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Area Manager Operations
Sugar N Spice
04.2022 - Current
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
- Developed processes to save on costs and prevent losses.
- Suggested corrective services to handle customer complaints.
- Traveled to over 12 locations per week to manage each store and perform reviews of individual managers and employees.
- Helped plan marketing strategies.
- Diminished cost of business operation by 15% while boosting sales by 30- 40%.
- Developed systems to track and log work issues.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Hired and trained 12 new employees in 2022.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed, trained and motivated personnel to continuously improve knowledge and abilities in Hospitality Industry.
- Promoted positive customer experience through day-to-day supervision and management of Restaurant facility.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
- Managed more then 100 team members across all departments, resulting in increase in annual revenue.
- Assisted in recruiting, hiring and training of team members.
Area Manager of Operations
Chalu Chinese
Surat
03.2021 - 03.2022
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
- Developed processes to save on costs and prevent losses.
- Suggested corrective services to handle customer complaints.
- Traveled to over 4 locations per week to manage each store and perform reviews of individual managers and employees.
- Helped plan marketing strategies.
- Introduced new methods, practices and systems to reduce turnaround time.
- Developed systems to track and log work issues.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Hired and trained more then 15 new employees in .
- Appraised inventory levels and ordered new merchandise to keep quantities well-stocked.
- Reduced operational risks while organizing data to forecast performance trends.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
Area Manager
Hospitality Dreamers and consultants LLP
Surat
05.2020 - 01.2021
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Planned operations to meet established schedules, factoring in order demands and business forecasts.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Reduced turnover 12% by enhancing training, motivation and engagement strategies with all employees.
- Drove revenues and team morale by developing and deploying sales contests.
- Managed inventory and reduced shrinkage by 10% through detailed monitoring of daily operations and stock.
- Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
Area Manager
Wow Momo Foods Private LTD
Mumbai
03.2019 - 05.2020
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Planned operations to meet established schedules, factoring in order demands and business forecasts.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Reduced turnover 15% by enhancing training, motivation and engagement strategies with all employees.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
- Wrote production reports to help senior leadership make accurate operational plans and decisions.
- Oversaw budget planning, strategy development, community outreach for organization.
- Maximized resource utilization and achieved production targets by managing day-to-day usage of department resources.
- Supervised 3 location managers and managed all 3 restaurants assets, maintaining contractual, compliance and reporting requirements for all areas and assets.
- Resolved conflicts promptly to promote positive environment for customers.
- Dedicated to expanding client bases by building lasting relationships.
Area Manager
Retro Bistro
11.2016 - 03.2017
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Planned operations to meet established schedules, factoring in order demands and business forecasts.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Reduced turnover 25 % by enhancing training, motivation and engagement strategies with all employees.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
- Spearheaded successful charity sales program resulting in 30 % sales growth.
- Supervised 4 location managers and managed 4 assets, maintaining contractual, compliance and reporting requirements for all areas and assets.
- Managed inventory and reduced shrinkage by 16-20 % through detailed monitoring of daily operations and stock.
- Directed workforce planning, customer retention and customer service management for multiple locations.
- Resolved conflicts promptly to promote positive environment for customers.
- Transformed underperforming teams into productive, profitable teams.
- Dedicated to expanding client bases by building lasting relationships.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
Restaurant Manager
WOK ON FIRE
Surat
10.2014 - 11.2016
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Reconciled cash and credit card transactions to maintain accurate records.
- Led and directed team members on effective methods, operations and procedures.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Actively participated in ongoing customer service programs.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Prepared for and executed new menu implementations.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
Cafe Manager
Exotic Cafe
Nashik
03.2012 - 09.2014
- Secured daily cash by verifying totals and making nightly deposits.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Managed display products effectively to achieve consistent sales with minimal waste.
- Kept cafe in full compliance with health code standards and achieved consistent scores.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
- Taught servers and cashiers to promote high-profit products and capitalize on cross-selling opportunities.
- Developed unique events and special promotions to drive sales.
- Handled business administration functions such as payroll, cash register counting and supply ordering.
- Forecasted demand and scheduled employees effectively to handle coverage needs.
- Maximized quality assurance by completing frequent line checks.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Purchased food and cultivated strong vendor relationships.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Front Office and Sales Executive
Ashok Piramal Group
Nashik
10.2011 - 03.2012
- Analyzed past sales data and team performance to develop realistic sales goals.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Developed SWOT analysis and executed targeted sales strategies accordingly using data-driven decision-making.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.
- Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
- Developed and led sales training initiatives for employees and teams across organization.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Held meetings with director to identify techniques to overcome sales obstacles.
- Presented products to clients using dynamic presentations and practical use-case scenarios.
Guest Relations Associate
Tata Group Of Hotels
NASHIK
06.2009 - 09.2011
- Distributed promotional items and coordinated special guest engagement events.
- Sold tickets for different activities, dinners and special events.
- Answered multi-line telephone system to aid guests, direct callers and take messages.
- Advised guests about on-property and off-site amenities best suiting needs.
- Engaged guests through upbeat conversation and personalized service.
- Typed up professional business correspondence, reports and other documents.
- Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Supported local sports teams, museums, restaurants and other tourist-oriented spots by promoting events to hotel guests.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Industrial Trainee
Ambassador Hotel
Mumbai
09.2008 - 03.2009
Industrial Trainee
Hotel Sagar Kinara
09.2007 - 11.2007
Education
Bachelor of Science - Hospitality Studies, Hotel Management Food Science Catering & Technology
MGV'S HOTEL MANAGEMENT AND CATERING TECHNOLOGY
NASHIK04.2009
12th - undefined
K.T.H.M City College
2006
10th - undefined
St. Lawrence High School
2004
Skills
- Excellent managerial techniques
- Service department operations
- Kitchen operations
- Sequence of operations management
- Operations oversight
- Operations research
- Surveillance operations
Languages
Marathi, Hindi, English, Gujarati
Native language
Timeline
Area Manager Operations
Sugar N Spice
04.2022 - Current
Area Manager of Operations
Chalu Chinese
03.2021 - 03.2022
Area Manager
Hospitality Dreamers and consultants LLP
05.2020 - 01.2021
Area Manager
Wow Momo Foods Private LTD
03.2019 - 05.2020
Area Manager
Retro Bistro
11.2016 - 03.2017
Restaurant Manager
WOK ON FIRE
10.2014 - 11.2016
Cafe Manager
Exotic Cafe
03.2012 - 09.2014
Front Office and Sales Executive
Ashok Piramal Group
10.2011 - 03.2012
Guest Relations Associate
Tata Group Of Hotels
06.2009 - 09.2011
Industrial Trainee
Ambassador Hotel
09.2008 - 03.2009
Industrial Trainee
Hotel Sagar Kinara
09.2007 - 11.2007
Bachelor of Science - Hospitality Studies, Hotel Management Food Science Catering & Technology
MGV'S HOTEL MANAGEMENT AND CATERING TECHNOLOGY
12th - undefined
K.T.H.M City College
10th - undefined
St. Lawrence High School
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