Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 6 years of management performance.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Area Manager
Elasticrun
Kochi
07.2022 - Current
Managing Last mile Amazon stations in Kerala ,handling a workforce of 200+
Assess reports to evaluate performance, develop targeted improvements, and implement changes.
Conducting training sessions to educate employees on best practices and procedures to increase profitability.
Supervising seven Hub managers and maintaining contractual, compliance and reporting requirements for all areas and assets.
Maintain profitability of hubs and keep check on expenses
Achieving 14 different performance metrics through constant monitoring, team work
Address seller / merchant escalations
Manage leave calendar & weekly offs & ensure field activities are carried out without any hindrances
Ensure set practices are implemented & followed to the core
MIS reports generation & sharing with internal & external stake holders
Coordinate with Central ops for performance metrics & exceptions if any
Significant achievements
Streamlined the hub operation process within one month after the take over from another vendor
Constantly achieving above 92% delivery serving 9 pin codes including highly restricted areas
Became first hub to achieve target in online transactions & made example for other hubs
Reduced bad scans from 30 % to 15 % in a month
Constantly achieving FDDS target
Zero in facility losses till date
Asst Manager
DTDC EXPRESS LTD
COCHIN
02.2016 - 01.2019
Overseeing 15 employees across 14 districts and 2 direct reports, heading operations for Premium and non-document products
Maintaining and ensuring deliveries through 400+ franchisees across Kerala
Maintaining & driving delivery performance of Cochin city under special projects
Significant achievements
Improved same day delivery % of premium products from 75 % to 85%.
Education
BTECH - Mechanical Engineering
LBS COLLEGE OF ENGINEERING
KASARAGOD
09.2011 - 05.2015
Skills
Relationship building and management
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Affiliations
B-tech Mechanical graduate with Six years of working experience in Logistics & supply chain industry having excellent management skills.
Career summary
Six years of working experience in Logistics Industry currently working as Lead Hub Operation in Flipkart Expertized in Operations, floor management, process implementation, Cost management.