NITHESH K N
DevOps Engineer
Thrissur
Summary
Critical thinking DevOps Engineer with extensive understanding of high availability architecture and concepts. Purpose-driven professional with capacity to be strong team player plus work effectively independently.
Overview
1
1
Certification
Work History
DevOps Engineer
Netrix LLC
- Established and maintained robust CI/CD pipelines using Jenkins, automating the build, test, and deployment processes
- Implemented Infrastructure as Code using Terraform, ensuring reproducibility and scalability of infrastructure
- Introduced Docker for containerization, enhancing application portability across environments
- Utilized Ansible for configuration management, ensuring consistency and compliance across servers
- Automated routine configuration tasks
- Worked extensively with AWS, provisioning and managing a wide range of cloud services
- Implemented cost-effective solutions, optimizing cloud resources, and reducing expenditure
- Implemented monitoring solutions (Logic Monitor, Grafana) and logging tools (ELK stack) for real-time insights
- Managed source code repositories using Git, facilitating collaborative development practices
- Conducted Git workshops for team members, promoting best practices
- Optimized system performance through continuous monitoring and tuning activities
- Conducted performance assessments, identifying, and addressing bottlenecks
- Leveraged collaborative tools such as Slack, Jira, and Confluence for effective communication and project management
- Enhanced team collaboration, ensuring streamlined workflows
- Actively participated in knowledge-sharing initiatives, mentoring team members, and contributing to documentation
- Facilitated internal training sessions on DevOps best practices.
IT Service Analyst
ASM Technologies
- Ongoing management, support, maintenance, upgrades of the collaboration infrastructure which comprise of CUCM, SMEs, Cisco Unity, UCCX, UCCE, UCS, WebEx etc
- Implementation and configuration of UCS chassis series, ESXi , CUCM
- Managing Telepresence and Video end points ( EX90,IX5000,SX20,DX80,MX series )
- Identify areas of improvement in the existing infrastructure and work with service owners to shape solutions/ conduct pilot test, implement, and review and document results
- Vendor/Service provider/Client/Other team coordination and follow-ups and working via bridge for resolving p1/p2, complex issues
- CUM upgrade and configuration
- Conducting KT sessions for service desk, L1/L2 teams for upcoming services to handoff / for areas of improvement based on ticket analysis.
Senior Administrator
Wipro Technologies
- SME Integration with ICT & SIP trunks
- Integration of Unity connection with CUCM using SIP & SCCP
- CUCM features configuration (EMCC, Logical partitioning)
- CUCM installation and upgradation
- SRST with 3925 & 3945 platform devices
- Hands on experience with CUCM and Unity (8.x, 9.x, 10.x)
- Experience in VOIP protocols (SIP, MGCP & H.323)
- Virtual instance creation, installation and upgradation on UCS environment.
ADMINISTRATOR VOIP
MICROLAND
09.2014
- Responsible to Provide IPT/IPCC support that involves troubleshooting of Cisco IP Phones and gateway issues
- Configuration of Unity accounts and issues related with Cisco Unity
- Configuration of Router patterns, Hunt groups
- Providing resolution as per ITIL standards (change/problem/Incident management)
- Basic UCCE configuration and call routing issues
- Dealing with call routing issues in Cisco gateways, PRI issues
- Working with Service Provider for proper resolution
- Providing root cause as per the user for major issues
- UCCE (Basic Level)
- CME (Basic Level).
Network Engineer (VoIP Administration)
STS INFOTECHNOLOGIES INDIA PVT LTD
10.2011
- Responsible to Provide Level-2 IPT support for CISCO Systems Globally that involves troubleshooting of major Call-manager issues and Voice gateway call routing issues in Cisco VOIP network
- Troubleshooting issues with IP phones (79XX, 89XX, 99XX), wireless IP phones (792X), Polycoms (793X), soft phone (CIPC, CUCI, Jabber) and Fax ports in VG 224&248
- Creation and Modification of Hunt Groups in Cisco Call Manager
- Configuring and troubleshooting of various IP phone related services like voicemail, Extension mobility, SNR, Mobility etc
- Working with L1/L3 team for escalated and P1/P2 issues for immediate resolution
- Knowledge in handling of Service Calls through BMC Remedy user
- Undertaking basic UCCE configurations in ICM such as Agent configuration, Skill group, Supervisor configuration, Agent team list, Device Target, and CUIC user configuration
- IPCC Mobile Agent Device configuration, LCP /RCP configuration and Device association with JTAPI user in CUCM.
Senior IT Solutions Analyst
Applied Materials
- 07.2020
- Implementing/Configuring UCCE/IPT applications
- Amazon Connect migration
- Implementing flows in Amazon Connect, managing
- Troubleshooting WebSIP issues
- Managing Crestron devices (Device installation and configuration)
- Managing Telepresence devices
- Managing telepresence and video conferencing devices over TMS and call manager
- Managing SBC's
- Working on issues related with expressway for Jabber Voice and video devices
- Enabling and supporting CMR/CMS
- Coordinating with network team for firewall updates
- Adding vlans for voice configuration
- UCS server configuration including Data center and database
- Video conferencing systems management.
Education
M.Sc Biotechnology -
Sri Krishna Arts and Science College, Bharathiar university
B.Sc Biochemistry - undefined
Sree Narayana Guru College, Bharathiar university
Plus 2 - undefined
Kannadi Higher secondary school, Kerala State Board
Skills
Developer Collaboration
Custom Coding
Test Automation
IT Solution Development
Software Development
Windows Operating System
Performance Optimization
Configuration Management
System Administration
Linux Operating System
Containerization Technologies
Maintenance and Troubleshooting
Scripting Languages
Skills Applications
- Continuous Integration/Continuous Deployment (CI/CD)
- Infrastructure as Code (IaC)
- Containerization
- Configuration Management
- Cloud Platforms (AWS, Azure)
- Monitoring and Logging
- Version Control
- Collaboration and Communication
- Scripting and Automation
- Performance Optimization
- Collaborative Tools (Jira, Slack)
- Knowledge Sharing
- Linux
Professional Overview
Presently associated with Netrix LLC, Kochi as DevOps Engineer. Experienced in VoIP Networking, AWS, DevOps, and Client Servicing. Assumed responsibilities of supervisory nature to ensure round the clock efficiency in facility management and preventing failures from all spheres. Extend high-end technical support and ensuring high customer satisfaction levels through prompt rectification of their problems.
Personal Information
- Date of Birth: 05/25/88
- Gender: Male
Disclaimer
I hereby declare that the information furnished is true to the best of my knowledge.
Certification
Azure Administrator
Timeline
ADMINISTRATOR VOIP
MICROLAND
09.2014
Network Engineer (VoIP Administration)
STS INFOTECHNOLOGIES INDIA PVT LTD
10.2011
DevOps Engineer
Netrix LLC
IT Service Analyst
ASM Technologies
Senior Administrator
Wipro Technologies
Senior IT Solutions Analyst
Applied Materials
- 07.2020
M.Sc Biotechnology -
Sri Krishna Arts and Science College, Bharathiar university
B.Sc Biochemistry - undefined
Sree Narayana Guru College, Bharathiar university
Plus 2 - undefined
Kannadi Higher secondary school, Kerala State Board