Nithesh Kumar A

Senior Manager – Operations | Meesho, Flipkart, Quicommerce

Location: Hyderabad, Karnataka, Tamil Nadu

Role Overview:
Led operations across Southern India, managing a team of 500+ employees. Focused on cost reduction, process optimization, and business expansion to drive efficiency and improve service delivery.

Key Responsibilities:

• Operations Management: Oversaw 500+ employees across Hyderabad, Karnataka, and Tamil Nadu, including AMs, Deputy Managers, HIs, TLs, and Riders.
• Logistics & Transportation: Streamlined transportation for timely, cost-effective deliveries.
• Cost Optimization: Led cost-saving initiatives, improving operational sustainability.
• Expansion: Successfully launched 25+ facilities in 5 months, increasing capacity and coverage.
• Loss Reduction: Reduced operational losses from INR 30L to INR 2L in 4 months by implementing process improvements.
• Process Improvement: Identified and resolved bottlenecks, enhancing productivity and service quality.
• Team Leadership: Developed and led a high-performing team, fostering continuous improvement.
• Stakeholder Relations: Built and maintained strong relationships with clients and stakeholders, ensuring long-term partnerships

Key Responsibilities:

• Team Management: Oversee 6 centers with 119 team members (27 on-roll, 92 off-roll), ensuring daily coordination for improved productivity.
• Operations Management: Ensure smooth daily operations across branches, timely deliveries, pickups, and vehicle movement adherence to cutoffs.
• HR Administration: Manage onboarding, payroll, benefits, employee relations, and training; assist with recruitment and compliance.
• Employee Support: Provide guidance on performance, leave policies, and workplace issues; hold regular discussions to address challenges and reinforce SOPs.
• Customer Relations: Resolve queries and complaints promptly; enhance customer experience through real-time updates and special requests.
• Cost Management: Implement cost-saving practices and monitor vehicle maintenance to optimize operations.
• Escalation Management: Handle escalations, take corrective actions, and continuously improve operational efficiency.

Operations Management:

• Lead operations across 240 Dispatch Centers, 13 IPCs, 1 Air & Surface Hub, and 1 Zonal Office in Karnataka.
• Drive productivity improvements, increasing delivery team efficiency (Bangalore: 40 to 55, Other cities: 30 to 48).
• Ensure smooth delivery processes and customer satisfaction.

Team Leadership:

• Hire, train, and mentor team members, fostering a problem-solving culture.
• Monitor performance through audits.

Stakeholder Coordination:

• Serve as the liaison between ground operations and the central team.
• Resolve escalations and manage stakeholder relationships.

Performance & Metrics:

• Own key performance metrics, ensuring SLAs and CPS targets are met.
• Drive action on Dispatch Center performance.

Process Improvement:

• Implement process improvements and root cause analysis.
• Optimize operations to reduce waste.

Sustainability:

• Lead sustainability programs and annual planning.
• Prepare the annual sustainability report.

Compliance & Audit:

• Oversee audit resolutions and inventory management.

CPS:
Prior to my involvement, the CPS was Rs. 30. Through my efforts, I successfully reduced it to Rs. 22.

Conversion Rate:
When I joined, the conversion rate was 60%. After implementing strategic changes, I increased it to 78%.

Branch Expansion:
Led the expansion of our branch network, growing from 50 to 80 branches within just 1.5 years.

Manpower Management:
Oversaw a dedicated team of 650 to 700 employees, ensuring effective coordination and productivity.

Andaman Branch Growth:
Before my involvement, we had only 1 branch in Andaman. Thanks to my initiatives, we now operate 6 branches.

• Team Management: Oversee 5 large centers with 42 on-roll and 107 off-roll employees, ensuring daily coordination for improved productivity.
• Compliance & Operations: Handle entire LM and FM operations with 100% compliance.
• Performance Metrics: Maintain 95% USL and NSL daily; achieve 100% delivery & pickup success.
• Reporting: Ensure all NDD/PDD shipments are attempted for delivery.
• HR Coordination: Report new joiners, absconding, and attendance issues to HR on time.
• Data Cleanup: Send daily and weekly data cleanup reports after reconciliation.
• App Usage: Maintain 100% usage of FE&LM app daily.

• Team Management: Supervised 4 DCs and 1 IPC, managing 5 Team Leaders, 5 ATLs, 30 Delivery Executives, and 27 D@S for improved productivity.
• Operations Management: Handled inbound and outbound operations, ensuring 100% delivery and pickup success.
• Customer Service: Managed pre-alerts, arranged priority deliveries/pickups per customer requests, and resolved escalation emails.
• Training & Development: Conducted fortnightly training for team leads and field executives.
• Budget Management: Ran monthly operations within the allocated budget and documented petty cash expenses.
• Documentation & Compliance: Shared run sheets, COD receipts, and log books with Internal Audit; ensured timely reporting of new joiners, absconding, and attendance issues to HR.
• Admin & Facilities Management: Managed Hub administration, including supplies, discipline, salaries, uniforms, and SIM cards.
• Employee Engagement: Assessed field executive engagement directly and indirectly within the hub.

Center Manager – Operations (Logistics)

Location: [City Name]

Role Overview:
Responsible for overseeing day-to-day logistics operations within the center, ensuring efficient movement of goods, optimizing processes, and managing a team to achieve performance targets.

Key Responsibilities:

• Operations Oversight: Managed inbound and outbound logistics operations, ensuring timely and accurate deliveries.
• Team Leadership: Supervised and trained a team of [X] employees, ensuring smooth operations and high performance.
• Process Optimization: Identified operational inefficiencies and implemented solutions to improve productivity and reduce costs.
• Inventory Management: Ensured proper stock management and timely replenishment of inventory.
• Quality Control: Monitored and maintained high-quality standards in warehouse operations.
• Stakeholder Coordination: Collaborated with internal teams and external vendors to ensure smooth supply chain processes.
• Safety & Compliance: Ensured compliance with safety regulations and company policies to maintain a safe working environment.
• Enhanced customer satisfaction by implementing efficient service delivery strategies and streamlining center operations.
• Coordinated events and promotions at the center, generating increased foot traffic and sales revenue through targeted marketing efforts.

Assistant Manager – Operations (Logistics)

Role Overview:
Assisted in managing day-to-day logistics operations, focusing on efficient movement, delivery, and storage of goods while supporting senior management in achieving operational goals.

Key Responsibilities:

• Operational Support: Assisted in overseeing inbound and outbound logistics, ensuring timely and accurate deliveries.
• Inventory Management: Supported inventory tracking, stock management, and order fulfillment processes.
• Problem-Solving: Addressed operational issues and customer complaints in real-time, ensuring quick resolutions.
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Role Overview:
Oversees daily operations, manages a team, and supports senior management in achieving operational goals and maintaining high performance.

Key Responsibilities:

• Process Monitoring: Ensured efficiency, accuracy, and timely service delivery.
• Performance Tracking: Tracked KPIs (productivity, delivery time, quality) and provided feedback for improvement.
• Issue Resolution: Addressed operational issues and escalations swiftly.
• Inventory & Resource Management: Ensured proper handling of inventory and resources.

Key Responsibilities:

• Team Management: Supervised and trained a team for efficient returns and RTO processes.
• RTO Process: Streamlined the return-to-origin process for timely and accurate returns.
• Quality Control: Inspected returned items, ensuring proper restocking or vendor returns.
• Customer Communication: Coordinated with customer service to resolve return-related queries.
• Inventory Management: Oversaw returned goods movement, ensuring accurate documentation.
• Problem Resolution: Addressed issues related to returns and delays.
• Process Improvement: Identified and implemented improvements to reduce returns and enhance efficiency.